Netduma Fraser

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode Could you provide a screenshot of that relay message please? Is the device directly connected to the router or through a switch, extender etc?

Can you provide a screenshot of the System Information page on the router and the app please?

Good advice above, otherwise manually adjust the download Congestion Control slider and see how it impacts your results.

I'd stick on that version if it's the beta one. You resync it from the Ping Heatmap menu

Have you ever had an Open NAT? Could you follow the CG-NAT section and let us know the results please? https://support.netduma.com/docs/dumaos-3/open-nat/#cg-nat

You can set the ports instead which will probably be more effective

Sounds like it was applying all the time, now it'll only be applying in certain scenarios like with gaming or work from home traffic

It does have IPv6 https://support.xbox.com/en-GB/help/hardware-network/connect-network/ipv6-on-xbox-one

That's really very hard to say as all connections/setups are different - those stats look good but that also depends on whether you get those results all the time. Being in M.E. you don't have many servers available to choose from, if you're already connecting to them on a consistent basis then the Geo-Filter wouldn't be too much use. I would put it like this, do you actually experience lag caused by local congestion or from being put on far away servers? If the answer is yes then the router can help. If it's just for better hit detection then I can't give you a definitive answer on that as the router fixes tangible things whereas hit detection isn't usually reflected in network statistics.

Could you do screenshots where I can see the whole screen please? This will help me better determine any issues. How to: https://support.apple.com/en-gb/102646 You don't appear on the map, the red dot is the centre of the radius, the white will be a server

I'm not sure what you mean by a special nord config for CoD but using a VPN does make it so your ping is higher. I can't help you with the latter if that's what you're trying to do, we don't support circumventing SBMM specifically.

Take your sons console out of the DMZ then check again please

Okay we'll take a look thanks!

Yes it has a firewall so you can put the router in the DMZ on your ISP router. Is IPv6 enabled for WAN on the R3?

A normal reboot should be fine, it should be fixed in an upcoming update As in using a VPN client on your actual phone - not using HybridVPN? If so that's expected

We are aware of that Ping Heatmap issue and looking into it, you'll still be able to connect to it using the Geo-Filter

Thanks for that, what makes you think it's incorrect, the ping you're seeing in game?

It's your ping to that specific speed test server so it really depends on how far away it is/your routing to it, if you select another is it a high ping? Do you notice it when gaming?

Let us know how you get on!

Could you please resync the cloud again and it should be there

Did you factory reset after the update? There are lots of changes under the hood that would benefit from one and allow it to perform more smoothly

Are they older devices? Some devices don't like the automatic switching that happens when its one band

Likely a browser/device issue in that instance then as I don't think it even has the ability to turn yellow! Keep us posted on how you get on filtering

Yes it's gone - we've updated the entire support site so some articles that we present on the old one may not transition over - it is unlikely that article will come back, it wasn't updated regularly enough.

You can yes, it will say set up a new router but you're just setting up adding a router on the app, continue and you'll get through it and will login with the same credentials.