Netduma Fraser

Added

Do other devices connected to it have internet? You may need to forget the WiFi on the phone then reconnect

Hello, welcome to the forum! The R3 is compatible with any internet service as long as you're able to connect it to an existing source via ethernet (in this case, most likely your T-Mobile router). In terms of your high ping that really depends on why it is happening - if it's because the connection is inherently unstable (e.g. just one device is being used and you still get that high ping) then no it's unlikely we'd be able to help. If it's because you have slower speeds or a lot of devices being used at the same time then yes it can definitely help to alleviate that high ping issue. In regards to delivery it would be via UPS, I've seen them not request a signature but ultimately I think that depends on each UPS depots policies. Once you have tracking though you will have the option to have it delivered to a neighbour, change delivery date etc so you may be able to have them deliver to a safe place. It's also possible they can deliver it somewhere you can then pickup from when it's more convenient for you.

As it's encrypted traffic DPI cannot determine what that traffic is - it should detect OpenVPN though. Resync the cloud please and then see if it updates

That doesn't look like an error from the interface, what is the URL you're using to access?

Great to hear that, thanks for the update!

Did you reboot or factory reset? You need to hold the reset button for 30 seconds, then wait 4 minutes before accessing the interface/app - use the default credentials to login and complete the wizard, you'll set the credentials going through the wizard

That's fine, can I see the log then please, should be working fine otherwise you wouldn't have a connection. The IP can cache so may be worth rebooting the device itself after applying and checking again

It should be there already, it may just be under a general EA FC service, if not we'll do a cloud update

Ideally you would have every single device connected to the R3, otherwise the router cannot effectively control the network, especially given that you don't have very high speeds, all it would take is a few devices on the Hub watching a video/film, downloading etc to complete wipe any chance you have of counteracting it. Then once you've done that you can re-test bufferbloat to find the best settings as it is likely they will need changing. Prioritize the PC itself then instead and it will prioritize. Once you've done all that you should notice an improvement.

No credentials you use to access the interface/via the app, by default its admin / password but if it's not that or you don't remember them then you'll need to reset.

There will be new firmware which should help, can't say when it will release exactly - we're aware of the delay in connection when booting up (I suspect if you leave a device on standby you'll notice this moreso). I don't have a specific recommendation as I'd always suggest staying on the latest.

That looks all fine, I'll bump Alex

It's the credentials you use to login to the interface on your PC web browser - if you don't recall what it is then you'll need to factory reset and go through the wizard to set new credentials.

You can't disable it per se but a few options: Reboot the router at a different time such as just prior to going to bed or early morning and it should then shift the renewal to happen then instead Disable DHCP entirely after you've given all devices a reserved IP address - any new devices you want to connect you'll have to give them a static/reserved IP on the device itself first #1 would be the easiest option really.

Yeah I get you - the right side of HVPN where you add a rule - the device you want it to apply to and the service

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode. Are ALL devices connected to the R3? How have you setup Congestion Control & SmartBOOST?

I'm having issues with the app myself so there will be some issue I think

What's the ping shown on the Geo-Filter and in game that you're generally getting?

Either some of the blocked servers need to be allowed to filter without Geo-Latency or the game can't be Geo-Filter normally at all which is what Geo-Latency can help with but you'll run that risk of connecting to servers outside your radius.

Thanks for letting us know, I'll pass it on to see if the team can reproduce it.

Can you provide a screenshot of the Geo-Filter page showing what you see when you get a game outside your radius please - disable Geo-Latency if you haven't already as that could be a cause.

Try this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter with the manual option Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works.

Heatmap just pings servers, it won't be causing you not to filter but it is a very hard server to force - I suspect and it makes sense now as well that they use it for busy periods (launch month) so I would suggest covering a few more servers

You already have it https://forum.netduma.com/forum/151-netduma-r3-early-access/