Buster

Tried to reboot xr500 and now i just have a solid amber light, i have tried holding down reset button on back of router and i have also tried doing the following .....https://kb.netgear.com/19841/Reinstall-the-firmware-on-a-router-without-the-setup-CD-recovery-tool Does this mean the router is now a very sleek paper weight?

done

Power light is lit constantly, and if i am connected to port 4, port 4 occasionally flickers. When i try to connect to 192.168.77.1, the page tries to load then i see "Your connection was interrupted" When i try to connect to http://Dumaos i see a no internet message. I tried to factory reset by holding down the reset button on the back of the R2 for 25 seconds and the power light did not flicker at all. I have gone into network settings and changed my laptops IP to 192.168.77.2, Subnet mask 255.255.255.0, and made the default gateway 192.168.77.1 and then tried connecting to 192.168.77.1 and http://Dumaos again but no luck

Hi, im having the same issue as in this thread - i have tried holding down the reset button for 25 seconds and the power light doesn't so much as flicker.

Just an update, i woke up this morning to my xr500 having no internet, long story short i had to do a factory reset and i have just gone to do a speedtest, im consistently getting the speed i pay for instantly and i have lost 7ms of ping over my usual servers on speedtest.net , but more importantly on pingplotter now, with QoS at 70% i have next to no movement on ping what so ever. Even with QoS disabled whilst watching a 1080p60fps video on YouTube im not seeing any pingspikes, certainly nothing like i was where it was hundreds of ms. 😀

An update on from the BT forum thread that is 82 pages long, thought id update as it sounds promising but i wont hold my breath ; Hi everyone, Thank you for your feedback. We’re aware that in some specific cases, customers are experiencing increased latency when simultaneously using streaming video services and gaming online using the same connection. This issue only affects some of our customers, and only in the specific instance where they are using a console or PC to play games online while streaming video, not purely online gaming services like Google Stadia. The good news is that we’ve tested and approved a fix which we are now rolling out within our network to resolve the issue for the vast majority of the customers that experienced it. We’ll be rolling out these updates to resolve this issue for all of our customers over the coming months. While we’re doing this, we ask customers to contact our moderators in the community if they’re still experiencing this issue and we may be able to help resolve the issue more quickly on a case by case basis. Thanks for your patience and we apologise for any inconvenience while we’ve investigated and worked to fix this. Cheers Sean

Quick one........I know that when port forwarding i should turn off upnp. If im using port triggering and have upnp enabled will it cause issues? Thanks

Can I ask what his setup is?

II'd be grateful for the help but unfortunately im extremely busy all week so i don't think id be able to do a teamviewer. Do you have an idea what it could be ? a setting in the hg612 or xr500? Thanks

unlocked with the xr500 in the dmz, all qos on hg disabled

Currently is it , Master socket - Hauwei hg612 - XR500

wmm is enabled for both 2.4 and 5ghz 10.0.0.1 was the XR500 when i was using another router to do the handling , 192,168.1.1 handled the pppoe, with the xr500 in a makeshift dmz in that router

No difference unfortunately Oh and im unable to replicate my most recent pingplotter graph, its worse now and 15% is the only way im able to get no ping spikes consistently 🙃

Watching a live stream

Make that 15% 🤣