Netduma Fraser

Ah gotcha, you're on the latest then. Simple and the waiting/restarting should do it then.

Added

It appears you are receiving an IPv6 address, what makes you think you're not? It shows you have a public IPv6 address in that screenshot

Okay grab the log when it next happens please - how are you connected via ethernet or wifi and does it still happen using the other connection method?

There is a server likely outside your radius that is being connected to but not visible when fully zoomed in. You are on an older version also so upgrade first. Also: Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Use Simple instead of Custom radius Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work better then.

Thanks for letting us know, please provide a video of what is happening next time and that will help us determine what may be happening

You should have QoS on based on the fact you want smooth gameplay and for everyone to be able to use the internet at once - that's what it was designed for. Have a look here: https://support.netduma.com/en/support/solutions/articles/16000077073-dumaos-optimal-settings-guide-qos

Thank you, it would be best if you try this firmware specifically:

Thank you for the information and for your patience on this issue, I do understand it's frustrating, the hard part is we're not able to reproduce the issue but we believe we're getting closer. I've given you Early Access, please try the firmware there to see if that resolves it: https://forum.netduma.com/forum/151-netduma-r3-early-access/

The two servers you're trying to force are very difficult to force a connection to because as above they don't always seem to be available, it would be better to cover at least one other server when this happens.

No way to specify like you would want, I can add it to the request list but can't guarantee when/if it might be implemented.

The home page reporting isn't very accurate currently but that will improve

Behind the XR are you able to ping the modem LAN IP in command prompt? Nothing really would have changed to affect that between the updates honestly and that would be a NG change and they rarely touch that area.

Exactly as above, Internet Rules are essentially parental type controls

Exactly as above. How have you setup the QoS page overall?

Do you have an Anti-virus/firewall installed on your PC? If so it could be blocking the interface, either disable it then check or add http://192.168.77.1/ as a trusted site and then check please. A browser based Adblocker could also be blocking it.

So the above screen is fixed when you disable your browser based Ablocker? Add the interface URL to it's whitelist and that will prevent it.

I've given you Early Access, please try the firmware there to see if that resolves it: https://forum.netduma.com/forum/151-netduma-r3-early-access/

Okay great, could you grab the log when the disconnect happens please?

Is it just the game you're getting disconnected from or is the console also losing internet? Are other devices losing internet at the same time?

Ah that's great to hear! In terms of why it's connecting you that far away, do you have Geo-Latency enabled or did you change Geo settings while you were already on that game? I will do my best to but the updates are generally put out without much fan fare

How have you set the fritz to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode Have you entered your expected speeds into the R2? What are your Congestion Control settings?

No that's the only one so far, the latest firmware will always be pinned to the top of the Early Access forum

Yes that is the latest firmware, we've not produced any more versions for the R1. It will still work with the PS5 with that firmware.

Sorry for the late reply, I've given you Early Access for you to try: https://forum.netduma.com/topic/56955-new-early-access-firmware-r3-dumaos-40290-geo-filter-fix/ Which has a Geo-Filter fix that might help. If not we're testing a cloud update we can get you on to try.