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Netduma Fraser

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Everything posted by Netduma Fraser

  1. Netduma Fraser
    On the Geo-Filter or Heatmap - you won't always see the servers on the Geo-Filter and the Italian servers are amongst the Spanish servers in that they don't always seem available
  2. Netduma Fraser
    Can you provide a screenshot of your Geo-Filter page showing what you see when you get connected to this server please?
  3. Netduma Fraser
    Added
  4. Netduma Fraser
    You have access already
  5. Netduma Fraser
    Did you make any specific settings for the PC to get an OpenNAT previously? Where are you seeing that ping, on the Geo-Filter or in game?
  6. Netduma Fraser
    It will be possible, apart from the power light. Once main issues are resolved we can look into these nice to haves
  7. Netduma Fraser
    That's great to hear. If the console is showing as having an Open NAT then you will have an Open NAT overall - the device can't have an Open NAT but the game have moderate for example, it doesn't work that way, it will be a misreading
  8. Netduma Fraser
    Disable the Geo-Filter then launch the game, does it appear open then?
  9. Netduma Fraser
    If you unplug the R3 from the modem and then try to access the R3 can you access then? If so I'm not sure what has happened but does sound like the bridge mode is preventing access for some reason. I'd suggest just doing the DMZ mode really - they both perform the same function essentially
  10. Netduma Fraser
    We need to do an update, I believe the testing server it's using is out of date and as the server was hardcoded we need an update to change it. I'd suggest changing speeds/Congestion Control manually for the moment.
  11. Netduma Fraser
    If you've rebooted the R3 then it's quite possible the WAN IP has changed, double check the WAN IP then check the IP in the DMZ, if needed update it and then it should work again
  12. Netduma Fraser
    How is it you're on .170 when you've not been added to Early Access? Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Use Simple instead of Custom radius Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work then.
  13. Netduma Fraser
    No worries! We can continue troubleshooting if you'd like to try and get the R2 up and running again?
  14. Netduma Fraser
    Added
  15. Netduma Fraser
    I'd recommend having a look through our optimal settings guides here: https://support.netduma.com/en/support/home
  16. Netduma Fraser
    What router and firmware version are you on? Are you testing the speeds on the router or on a site like speedtest.net? Are you testing over WiFi or ethernet?
  17. Netduma Fraser
    Great thanks, I'll pass it onto the team!
  18. Netduma Fraser
    You have to add your device/game to the Geo-Filter for it to apply so if you haven't added your gaming device it won't be the cause of the disconnects. We'll look into testing the game. See if there is an error code for the disconnect and look that up and it may provide more information.
  19. Netduma Fraser
    Added
  20. Netduma Fraser
    That's great to hear, thanks for the update!
  21. Netduma Fraser
    You can ignore that, it's just the way the naming worked for it
  22. Netduma Fraser
    Don't set the static IP on the devices themselves, revert those changes, you just need to do it in LAN/DHCP Settings on the router
  23. Netduma Fraser
    That's normal, gaming doesn't use much bandwidth
  24. Netduma Fraser
    Added
  25. Netduma Fraser
    It is possible each device could show up three times if at one point or another you've connected it via: ethernet, 2.4GHz & 5GHz at one point or another. There isn't a specific way to stop that as each method will have its own MAC address and so appears as a new device. Best thing to do is to identify it at the time, name it appropriately and then reserve an IP address for that device.
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