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Netduma Fraser

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Everything posted by Netduma Fraser

  1. Netduma Fraser
    We learn't a long time ago that deadlines don't work and often lead to disappointment when we have to extend this. So we now don't give any deadlines.
  2. Netduma Fraser
    Welcome to the forum Chris! Glad to hear you were able to setup the DMZ. I'll get one of the team to do this when they can.
  3. Netduma Fraser
    Yes, there is good news incoming and we'll be releasing another feature announcement this week.
  4. Netduma Fraser
    That looks like it must be it, have you put it in the form so we can move it in the next update?
  5. Netduma Fraser
    If you use AP mode then you won't be able to use any of the DumaOS features so I wouldn't recommend enabling that. You should be able to have decent WiFi without using this mode, are you having WiFi issues?
  6. Netduma Fraser
    What does the ping say on the Geo-Filter? - That is a true ping to the server. The in game ping includes things like processing delay etc which all games have, if this is really high then it indicates the server is under load.
  7. Netduma Fraser
    Best way to double check is to use Ping Assist or switch to Spectating Mode and see if you can get put on it. If you find it is mislocated please put it in the form and we'll be able to update the cloud to fix it.
  8. Netduma Fraser
    A reboot or factory reset should definitely resolve it as it is quite a common error but I totally appreciate you don't want to rock the boat at the moment.
  9. Netduma Fraser
    Hey, welcome to the forum! Routerlogin.net is a local URL used as an alternative to access the interface instead of the LAN IP. As it is a local URL it cannot be accessed using the internet - if you try to connect to it using a non Netgear router it will redirect to an internet URL instead. You can disable Auto Updates from Settings > Administration. Do you still have the original issue?
  10. Netduma Fraser
    Are you referring to the traffic meter in Settings or the Network Monitor? If you make a new topic and explain what is happening we can go from there.
  11. Netduma Fraser
    I've just seen you're on the XR500 which means this topic is not applicable to you. You can find updates for the XR500 here: https://www.netgear.com/support/product/XR500.aspx or you can go to Settings > Administration > Firmware Update and click check on the interface to see if a new one is available. I'll answer your question here but f you have any furth tech support questions please make a new topic and we can go from there. You cannot prevent other players from joining the server you are playing on, it isn't possible. If you don't want to use the Geo-Filter simply switch it from Filtering to Spectating mode or delete the device from the Geo-Filter.
  12. Netduma Fraser
    I've let Alex know that three of you are waiting for an upgrade so he should get back to you early next week.
  13. Netduma Fraser
    I've responded to your post here: @Federico please see my response there also.
  14. Netduma Fraser
    That may be the DNS leak, we will be fixing that for 3.0 and we'll be adding more providers as well in the future. Your welcome, let us know if you have any more issues/questions.
  15. Netduma Fraser
    We're really busy testing the next firmware this week so it may not be until next week.
  16. Netduma Fraser
    I think you can continue adding 80/443 if you run into issues on said devices, no need to add it for every one if it isn't causing a problem. I found them here: https://portforward.com/uno/ I gave you the PS4 ports, even though it is on PC the ports may not be the only ones it uses so it may be worth adding the ports from the other platforms that you're missing and see if that helps. That'll be because 80/443 are not going through the VPN. That is certainly a viable option if it works, I can't see any specific issues here that would cause it to not work. You could try a blanket rule 1-65535 TCP/UDP src & dst to see if it works that way.
  17. Netduma Fraser
    Yes you're right, disregard that sorry, I confused myself! Yes that is fine, I've just found some extra ports that you don't have but should be required for UNO, try these the same way you've done the others and see if it works. TCP: 1935,3478-3480 UDP: 3074,3478-3479,3658,4646
  18. Netduma Fraser
    It's more because those ports are required for all devices to work correctly online. Do you have another VPN provider you could try with or contact the provider to see if they block any specific ports? It seems more like the provider if the same process you use works for the other games but not this one.
  19. Netduma Fraser
    I would remove the 80 & 443 rules firstly, also what VPN are you using? Do you know if they block any ports? Are you using the Geo-Filter at all?
  20. Netduma Fraser
    Hey, welcome to the forum! Which option have you used? Do NOT VPN these services or Only VPN these services?
  21. Netduma Fraser
    It will update automatically but if you want to manually do this then you can flush the cloud by clicking flush in the Geo-Filter Map 3 line option menu.
  22. Netduma Fraser
    No it seems to have moved to the one you can see there. Okay understood, thanks for putting it in the form, we'll get that moved in the next cloud update.
  23. Netduma Fraser
    The first one is an authentication server so that is fine. For the second one that is mislocated as you've found so if you could put that in the form it would be really helpful. If you zoom out on the map do you see it elsewhere at all?
  24. Netduma Fraser
    Thanks @Dialatech I've added that to the form. Could you do that if you find any more as it's time consuming for us to go through pictures to get IDs.
  25. Netduma Fraser
    Just checked the ID, it shows as Valve Corporation so that is a server, we have it misclassified.
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