Netduma Fraser

Reply with your full name or email that you used to purchase and they will be able to look up the order

That's fine, just package it up as best you can

Gracias, si puede poner los detalles en el formulario, lo corregiremos.

Yes, that would be the easiest way to have them work well together and ensure an open NAT on your devices connected to the R2.

Bridge mode is done on the ISP modem/router, usually an option on the ISP router interface, if not then if you call them they may be able to activate it for you. Bridge mode isn't required though, you can use the DMZ on the ISP router instead by putting the R2 WAN IP (found on the System Information page on the R2) which will achieve a similar affect.

Hey, welcome to the forum! What is your order number? I will look it up for you.

I've responded to you in the other topic.

Exactly and that is why we're continuing to support it, no need to worry about that, we'll release a new build as soon as we can.

Unfortunately there is no other way if it's not taking the security answers. It won't take long to set it up again really

Okay thanks for the info, I've asked a dev for assistance on this one and will get back to you when we have more info. Do keep in mind the R1 is 7 years old at this point, I think you'd be hard pressed to find many companies supporting a product that old but yes we are working on an update and will provide it as soon as we can.

Thanks for the heads up, I'll pass it along the team. Hopefully that can narrow it down.

We're glad that's something you would like to see as we are brainstorming right now on how to make Ping Heatmap and the Geo-Filter more integrated together!

Thanks for your input, that's really interesting if that is the case. I don't think everyone is using PPPoE who is having this issue though unfortunately but yours is now working on the R1?

Hey, welcome to the forum! We will start to ship recent orders (since the beginning of March) next week so it won't be too long until yours is dispatched.

Apologies for that, some were sent in an error, we've rectified it and it won't happen again. The majority of the pre-orders have been fulfilled, any not sent today will be sent on Monday.

They often change around now between the EU and US - it won't make a difference to your game experience though, it's just used for authentication and not as a game server. Also I've determined through supporting others that Spain/Italian servers are not always available to play on - if you want to play on them then trying during peak times would be your best bet.

The form has a entry for Ping Heatmap IPs so input it there instead of the Geo-Filter

Can you add the Id/IPs to the form please as it will be sent direct to the team

¡Hola bienvenido al foro! Ahora tiene acceso, puede encontrarlo usando el enlace publicado arriba.

That is fine, wait 1 minute then refresh the page and it will have applied. I've brought it up with the team as well so you can ignore that for now.

I can't give a specific date but we're shipping out the rest of the pre-orders this week so you should receive a tracking email very soon

No need to apologize! We're shipping the rest of our pre-orders at the moment and then we can ship the newer orders. I would estimate we would ship it next week if all goes to plan.

I'd recommend you just select the Games Console service for the moment and see how that works for you. If you want to try that later you can, source ports will be 1-65535 and destination will be the ones listed online as the ports the game needs.

@oinag we will reply to your topic, we'll get you sorted.

Reboot the router from the interface, wait 2 minutes then access it and it should have loaded fine