Netduma Fraser

Heatmap would be just something we need to update - the server would still be there

No it doesn't unfortunately but I have already asked the team to update our OpenVPN version so hopefully they'll be able to do that sooner rather than later

Let us know how you get on! I don't think you've done anything wrong!

It won't be anything on our end, may just be less population size at that time and so less players across servers

Could you contact Nord please and see whether they can either amend the file or provide a file that will work with OpenVPN version 2.3.4 please?

Do they give you any more files than that or have a section for legacy OpenVPN?

Could you provide the config file you're using please?

Haven't heard anything but they are actively looking into it, hopefully with the next version it will be improved but don't have an ETA on that.

Re-sync the Heatmap cloud and then it should appear for you

For some reason we're still unable to access you. What is the modem/router the R1 is connected to? Does it have a firewall you can disable?

How often are you experiencing these disconnects? What is the model of the modem the R2 is connected to?

The dev has asked to double check remote support is ticked and the R1 is in the DMZ of your modem if applicable and no port forwarding rules on the R1 itself. Let us know and then we should be able to access.

Nothing has happened, try this: Quit the game back to console dashboard Remove device from the Geo-Filter Resync the cloud Re-add the device to the Geo-Filter Set up your settings Wait 2 minutes Boot up the game then see if it appears

We get loads of PMs that's why we focus on support on the forum, I only have one PM from you saying you've sent some previously but I don't have those and I can't see any emails on the Netduma account if you used the email associated with your forum account? If you need anything in the future please make a topic and we can help out and reply much faster than PMs. Thanks for submitting IDs to the cloud form, we don't reply to anyone that has submitted IDs to the form or update them on when it is done, people submit them and when we're able to we put them in the cloud.

Well if you notice the Geo-Filter ping becoming higher or more unstable, Connection Benchmark results becoming worse despite no changes and then changing QoS to counteract it could be helpful

Not much we can do to troubleshoot/diagnose that unfortunately but if you find any stats that appear different that would be really helpful for us

Thank you for the feedback, that's an interesting observation, is the delay felt or is it seen in the Geo-Filter ping for example? What surface is the router on?

I meant the error could have happened due to deleting a device but reset is the go to fix for this currently

That could've been deleting the device itself and why a normal reset fixed it

It is quite possible restoring the config could cause that, especially if the IP address or name of the device changed which could also be contributing to it without restoring, we should be able to resolve that but it shouldn't appear to happen too often

So basically the error occurs when a device has been added to the Geo-Filter but that device then gets removed completely from the router for example so if you deleted it from the Device Manager but didn't remove it from the Geo-Filter is one cause. So yes likely the config is bringing back the device to the Geo-Filter but its not connected to the router. So a clean factory reset will fix it.

We're not utilizing the notification system just yet so you'll have to check the beta forum to see if we've posted a new version

No need to flush the cloud, the cloud update would already have been uploaded to the router. It's just how you normally filter, put your location/radius over a server/region you want to connect to, strict mode on in the Geo-Filter Map menu, Ping Assist 0 and then search. If you do notice that you get kicked just before the game have a look on the Geo-Filter and there will be something blocked. Ping this (if needed can turn Auto Ping off in the menu) then name it and click allow on the ping panel and you should be able to get a game after that - it could take a few times allowing these servers. If you do come across servers you need to allow please let us know the IDs and we'll add them to our allow list.

As an in encrypted key that will allow access to the R1 remotely, as we've not accessed an R1 in a long time they're trying to find that so they can access your unit.

That's a local IP so we couldn't join off that, I think your IP has stayed the same though. The dev said they're missing a key they need to access so trying to get that first and then they should be able to access.