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Netduma Fraser

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Everything posted by Netduma Fraser

  1. I mean how the R3 would be affecting an upstream router like that I don't know, shouldn't be possible. Are there logs on the Sky hub you can look at that indicate what the issue may be?
  2. I think we may have an update this week which improves throughput
  3. There must be something outside your radius being blocked if that's the case, if you provide the IDs or those servers we can get them whitelisted quickly
  4. Yes uploading the file would be fine
  5. We've only just introduced upload QoS to it, the upload Bandwidth Allocation will come in the next version
  6. Okay that's a good sign then, experiment with the percentages until you find that values that work the best for you
  7. If your ISP modem/router has WiFi, set it up so that it is in bridge or modem mode, you can also use the DMZ. Copy the WAN IP from the R3 (found in Settings > WAN) and enter it into the DMZ function on the ISP modem/router. You should get an Open NAT then.
  8. You can post it here that should be fine, thank you!
  9. The ads you're referring to are they just when browsing or prior to watching something? If it's when watching then it's unlikely it will successfully block. Those kinds of ads are quite difficult to block - basically they're served on the same domain as the program/film so it makes it hard for the router to discern which is which. It's something we're keen to workaround but it's not a quick fix.
  10. I've sent you .23 via PM, you can upgrade from Settings > Troubleshooting, once complete I'd recommend doing a factory reset
  11. We don't give out specific dates, I suspect the focus will be to fix bugs first then it will be available or they may be able to get it in one of those versions
  12. I've sent you .23 via PM, you can upgrade from Settings > Troubleshooting, once complete I'd recommend doing a factory reset
  13. Okay sounds like a phone issue then! Not yet, shouldn't be long now before one is available, I'm hoping for today/tomorrow, depends how the team get on though.
  14. Relay could be it then or potentially an issue on the backend for Geo. Geo improvements will come shortly and we'll look into the relay
  15. Click the icon top right of the Network Activity page and check show router traffic, does it show up more then?
  16. Directly from a person or through eBay or something similar? If the later they will allow you to return. You could factory reset first but I don't think it would necessarily help. There isn't really anything you can do it's just to upgrade. Best to maybe tell me what firmware you're on when you get it and I can tell you the risk involved in upgrading.
  17. As above, sounds like you have SmartBOOST disabled
  18. Were you connected via WiFi when going through the R2 wizard? A Netgear guide recommended you to pull the power out after you initiated a factory reset? Access using 192.168.1.1/adv_index.htm and upgrade to RC14 from there
  19. Try upgrading to the Early Access firmware and see if everything loads after that
  20. Scusa, non ho capito cosa intendi?
  21. Try forcing a server slightly further away, some people find that helps even if you get a higher ping. Networking isn't that simple unfortunately. How do you have Congestion Control set?
  22. I've sent you .23 via PM, you can upgrade from Settings > Troubleshooting, once complete I'd recommend doing a factory reset
  23. I don't think we were aware this was an issue there, have you been seeing that?
  24. Had you just done a Ping Optimizer, Speed Test, Resync the cloud etc?
  25. Thanks for that, seemingly the phone disconnects and reconnects all within the same second, so according to the router it does actually have internet. Does it appear online on the Device Manager? Does it show using traffic on Network Activity?
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