Netduma Fraser

If you do a wired speed test on a PC do you see the 500/20? If so, on the console, do a download, does it download at the rate you would expect for the 500 or 160? As I know the console speeds tests can be inaccurate - they even say so themselves.

That's really great to hear, hopefully we can get it supported quickly!

Yes the default percentages are 10 & 5. If you don't have a rule added on the Bandwidth Reservation page then it's definitely off.

Change Congestion Control to Always and 70% for download/upload, is there a difference then?

Do you see traffic showing for them in Network Activity?

It could be due to a relay server potentially, it's something I've raised with the team to investigate to see if that is the case. What ping is the Geo showing you vs the game?

Sounds like you have a good answer for part 1 above. For part 2, do you have the Xbox added to the Geo-Filter at all? If you remove it and then test again do you get the same issue?

Have you done any port forwarding or put a device into the DMZ, any specific settings affecting traffic to a device?

What is the MAC address of the device? That'll help me pin point it in the logs

The function of DHCP is to hand out IP addresses to connected devices so if you disable this without having set a static/reserved IP the gateway can't give an IP to a device and therefore you won't get internet, that's why that happened. The unloaded ping is good so there isn't an inherent problem, the active ping is bad so it does indicate that you need to enable QoS and fine tune it to get those values down.

IP databases will never be 100% accurate, if it's showing in your country then that is good and will not affect your experience whether the city name is wrong at all. The Geo-Filter ping looks good, looks like it's going up to 20ms, try with steady ping enabled, do you get a better experience then? Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work then and stop you getting games outside the radius.

Ethernet cable

I'll pass it on to the team!

Give the device a static/reserved IP on the R3 then, disconnect it from WiFi and reconnect and see if it happens again

Good catch, I'll pass that onto the team, thanks!

Disable IPv6 in LAN/WAN then check again please

If all goes to plan it'll come this month

Are devices connected directly or are they behind a switch/extender/AP?

Thanks for the report, I'll pass it on!

Try this: Quit the application/game/client completely Remove device from the Geo-Filter Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works better.

Try this: Quit the application/game/client completely Remove device from the Geo-Filter Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works better.

Can you provide a screenshot of what you're seeing when you connected that far away outside the radius please?

What changed between it working and not working, anything you can think of?

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode What are your Congestion Control/SmartBOOST settings? Are you using the Geo-Filter to get a close server?

Just to clarify, the R3 is handling PPPoE now? If so that's likely why the speeds are a little lower, we'll boost that if we can but you should see higher speeds for the moment with DHCP. You should set what the router is actually receiving really so QoS can work optimally. We are aware Ping Optimizer/Speed Test isn't 100% reliable at the moment and it's something the team are working on. Those features can still work, it just may not be every time. Best to adjust Congestion Control manually for the moment from Ping Optimizer > Advanced.