Netduma Fraser

If you disable QoS fully from the Congestion Control menu and also disable the Geo-Filter do you still experience it?

Is that how you usually have it, the TP upstream of the R2 or another router upstream?

Try with the linux option

If anyone has questions about your pre-order, when it'll arrive etc please take a look at the FAQ:

[email protected] ? I'm not seeing anything there, could you send it again please? They are designed to be always on and use little power so they can definitely last a long time but as with everything they can degrade but if you look after them you should be good. Yes VLAN is available. If all goes to plan you'll have it by Xmas.

What is the actual model of it? Are you receiving an Open NAT?

Best to email for this, I can't find an order with your forum email so if you send some details of the order I can look it up that way and send you a confirmation

What is the model of the modem/router the R2 is connected to? Are ALL devices connected to the R2?

Resync the cloud in Device Manager, Ping Heatmap and Geo-Filter, does it appear then?

Could you bring up the list and provide a screenshot of what you see please?

I think probably what has happened is you had a device added to Geo, TP, HVPN etc that was then deleted on the Device Manager and it got itself into a weird state. If you remove any of the devices from the features first then delete all offline devices it should work correctly.

At least in that example you can see the ping in game rising up to 100ms, if you're not seeing that on the Geo-Filter as well then it indicates the server is under load and you'd have a better experience forcing a different server

We've found the cause, there is a backup server hardcoded into the firmware and measurementlabs (the service we used for the speed tests) no longer use it so if the backup is needed it won't work. If it's not using the backup server it will work. This is regardless of the firmware you're using, so it will work on occasion but we will make an update with a fix.

No it doesn't Email [email protected] with your order number and we can sort that out for you

You can find all the answers to your questions here: https://forum.netduma.com/topic/52601-netduma-r3-pre-order-faq/

We hope you're excited as we are about the R3, we have a lot more information and videos to come so make sure you're following us on Twitter/X & YouTube so you don't miss out. Below are answers to frequently asked questions regarding the pre-order. Why didn't I receive an email confirmation after ordering? Your email server may have blocked our order confirmation email. Please check your spam or junk folder, as it may be there. You should also look for a confirmation email from PayPal, which is less likely to be blocked. If you haven't received either email but are certain you placed an order, please email us at [email protected]. We will be happy to assist you. Kindly provide your full name and, if possible, your order number. I can only enter part of my address, how do I provide my full address? You're on the cart/basket page, you can enter a few details about your location to see whether we ship to your country and the estimated shipping price. Once you go to checkout you can enter your full address and see the final cost. Can I change my order details? If you need to amend your delivery details, please email us at [email protected]. Be sure to include your full name, the updated details, and your order number, if possible. Can I get a discount? Absolutely! Use the code "GAMEON10" at checkout to save 10%. When will the Netduma R3 ship? Orders placed before 1pm UK time on a working day will be dispatched the same day. Orders placed after this time will be dispatched the next working day. Delivery is handled by the courier you select at checkout (usually UPS), with the estimated delivery time displayed when you choose your shipping option. All routers are shipped from the United Kingdom. While delivery estimates are very accurate, they cannot be guaranteed. Will the router work with my connection / in my home? The Netduma router is compatible with all Internet Providers worldwide. We ensure that you receive a power cable or converter suited to your country's plug socket type. Setup is quick and easy—simply connect the router to your modem, and you're ready to go. Do you sell to my country? We ship to most countries. To check if yours is included, use the country drop-down menu when placing your order. If you live in the USA, UK, or EU, no customs duties will apply. For other countries, you may be subject to customs duties. If so, the courier (e.g. UPS) or your local customs office will contact you. Any customs fees will be your responsibility to pay. How can I track my order? You will receive a tracking number and link via email once your order is dispatched. Please use this link to check the status of your shipment here. Do I need to sign for my delivery once it arrives? Yes, you will need to sign for the delivery. If you're not home during the day, we recommend choosing your workplace or providing instructions for the courier to leave the package with a trusted neighbour. If delivery is attempted and you're unavailable, the courier will attempt to redeliver on the next available day (usually the following day). You'll receive a message informing you of the attempted delivery before the next attempt is made. What payment methods do you accept? You can pay by credit or debit card (Mastercard and Visa), or using Paypal Express Checkout. Are there any hidden fees and subscription costs? No, there are no hidden costs or subscription fees for the features pre-installed on your router. However, if you want to use our Hybrid VPN feature to apply a VPN to your devices, you will need a subscription to a VPN server, which typically costs between $5 and $15 per month. Please note that Netduma does not provide VPN servers. What is your return policy? You can view our full returns policy here. -------- For anything else relating to your order that isn't covered here please contact us either on the forum, Twitter/X or via email at [email protected]

Presione F12 en el teclado, seleccione la pestaña de red y haga clic en desactivar caché. Haga clic y mantenga presionado el botón de actualización del navegador y debería ver una opción, recarga completa y vaciar caché, selecciónela, ¿se carga entonces?

It just means we haven't sold out of the stock we will have, still very much a pre-order. If all goes to plan customers will have it by Xmas.

If all goes to plan customers will have it by Xmas. We're working hard to make sure issues like that are not present so it's as stable as possible

Mostly the mobile view where you can see priority boost etc but other than that bugs and generally bringing it up to speed

Ah that's annoying but well done for determining its nothing on your side

Great thanks, I'll get the team to try and force an upgrade through on Monday

If there aren't any servers there then yeah not much that can be done, you should be able to force central servers but playing ranked the search is already restricted by the rank so it will take longer to find games. Less people available the longer it'll take unfortunately.

It's a simpler version of DumaOS really so won't be as in depth. Thanks for that, I will pass it on, very good to know. I don't know if they wanted someone that didn't already have it is what I mean, should make it easier though that you do.

That's fine, as long as you haven't entered anything on the R2 DMZ. Have you done any port forwarding or any other settings specific to 1 device?