JustinW

The VPN is global connect

Hello Fraser unfortunately her computer has had the internet cut out the last 2 days.

Her Laptop does connect to a company VPN, she is unsure of the exact VPN her company uses she thinks its global connect.

I prioritized her computer last night and she said it cut out today. I will put the CC sliders and 70% DL/UL and I have always kept it on auto. Thanks for the help

I have the Netgear CM1000 as my modem. All devices are connected to the R3. 500/20 I have had a little bug that if CC is enabled I will not get my full speed ( it seems to throttle it even with speed test bypass enabled) I will get full speed with CC turned off. I have manually put my speeds in and the CC is 95% DL and 100% UL which was set from the optimize my ping test. I will try to prioritize her device and see when happens.

No just her phone and my thermostat is connected to the internet. I turned smartboost off yesterday and there were no drops today.

Unfortunately the internet still cut out on my wife today after I added teams to smart boost.

I did but I’ll try it again on the new firmware version.

Hello Fraser I wanted to provide an update after doing testing over the past couple of months and upgrading to the firmware to the latest. It looks like an issue with the smart boost is the cause of issue for me as it has never occurred when it is disabled. Just for clarification I only have gaming set to on in smart boost. When it is enabled and the issue occurs my wife is the only one home on her work computer, in meetings over zoom or teams when it will randomly drop internet for a couple of seconds then come back on. This can once or multiple times. I have attached logs I got when I got home. Hope the info helps to find a solution. Thank you Justin R3_2026-09-17T20_52_11.526Z_logs.txt

I will try to get them from a pc next time it happens. Am I able to get the logs hours after it happens? My wife is not tech savvy, that’s why I set it up on her phone to grab the logs when it happens. I can get the logs when I get home but will be sometime after it happens.

I believe so, my wife got the logs from the web version on her phone on safari since I couldn’t get the app to work on her phone. She has the issue where it cuts out for about 15-20secs then comes back on. Sometimes it happens multiple times a day or other days just once. I have turned off the smart QOS and the geo filter today to see that makes any difference. Thanks for the help.

Hello unfortunately after updating to the new firmware the problem is still happening. I have attached the logs below.R3_2026-08-03T15_29_31.260Z_logs.txt

I am having a similar problem. My wife has been complaining to me for the past couple of weeks about the internet going out for a few seconds while she is working on her computer and zoom/teams calls dropping. I have tried restarting both the router and my modem with no success. I have not changed any settings or my set-up. Any ideas on a fix?Thank you

The fix seems to be working so far.

Hello Fraser unfortunately this issue has just happened to me again. I was downloading updates on the Xbox last night, turned it off and went to bed while the updates were still downloading and woke up this morning with none of the LAN ports working, WiFi was working. A reboot of the router fixed the issue.