JustinW

I did but I’ll try it again on the new firmware version.

Hello Fraser I wanted to provide an update after doing testing over the past couple of months and upgrading to the firmware to the latest. It looks like an issue with the smart boost is the cause of issue for me as it has never occurred when it is disabled. Just for clarification I only have gaming set to on in smart boost. When it is enabled and the issue occurs my wife is the only one home on her work computer, in meetings over zoom or teams when it will randomly drop internet for a couple of seconds then come back on. This can once or multiple times. I have attached logs I got when I got home. Hope the info helps to find a solution. Thank you Justin R3_2026-09-17T20_52_11.526Z_logs.txt

I will try to get them from a pc next time it happens. Am I able to get the logs hours after it happens? My wife is not tech savvy, that’s why I set it up on her phone to grab the logs when it happens. I can get the logs when I get home but will be sometime after it happens.

I believe so, my wife got the logs from the web version on her phone on safari since I couldn’t get the app to work on her phone. She has the issue where it cuts out for about 15-20secs then comes back on. Sometimes it happens multiple times a day or other days just once. I have turned off the smart QOS and the geo filter today to see that makes any difference. Thanks for the help.

Hello unfortunately after updating to the new firmware the problem is still happening. I have attached the logs below.R3_2026-08-03T15_29_31.260Z_logs.txt

I am having a similar problem. My wife has been complaining to me for the past couple of weeks about the internet going out for a few seconds while she is working on her computer and zoom/teams calls dropping. I have tried restarting both the router and my modem with no success. I have not changed any settings or my set-up. Any ideas on a fix?Thank you

The fix seems to be working so far.

Hello Fraser unfortunately this issue has just happened to me again. I was downloading updates on the Xbox last night, turned it off and went to bed while the updates were still downloading and woke up this morning with none of the LAN ports working, WiFi was working. A reboot of the router fixed the issue.

Hello Fraser I had the LAN ports stop working again while xbox was downloading updates in the background and in sleep mode. I attached the logs... hope they help. R3_2024-02-28T21_16_51.016Z_logs.txt

Yea it will usually continue to download updates and things after the Xbox is turned off but all the LAN ports stopped working about 15-30 after turning the Xbox off while it was still downloading. Maybe just a weird bug, that was the only times I have noticed the LAN ports not working.

Hello just wanted to add my experience to the topic. I have had the LAN ports lose connection just twice. When it did happen WiFi was still working. Both times it happened though my Xbox was downloading updates and the LAN ports would stop working about 15-30mins after turning the Xbox off with the update’s downloading in the background, a reboot would fix the issue.

All good after reboot.

Hello looks like CPU usage is back up after updating not sure if anyone else is seeing this as well. After reboot all is good now.

Hello just wanted to post about a little bug I recently ran into. I was on the Duma app on iPhone and I clicked to resync the cloud. While it was updating/syncing my phone went into sleep/auto-lock mode (I unlocked within a sec) when I unlocked my phone I got the reconnecting to router after about 10secs it gave an error and unable to connect and brought me to the login screen ( put in username/password) I then attempted to login again with no luck, same error message unable to connect. I then checked my WiFi in phone settings it said connected but no internet. I then hit the button the back of the router to turn it off for about a minute the turned it back on. After that internet/WIFI was working. I ran a speed test and noticed I was only getting about 70dl (have 500dl 50up) upload was fine. I then checked my settings and noticed it connected me to the 2.4ghz not the 5ghz (have the bands separated since some devices in my home only work on 2.4ghz) I then tried to switch but got a message 5g unavailable due to channel congestion (something along those lines, don’t remember the exact message). I then went back into the app and switched my 5g from auto to manual and that worked had access to 5g again. I then ran another speed test with similar results between 100-150dl. I went back into the app and clicked reboot from the top right, after reboot no luck still the same speeds. I tried on my Xbox which is wired and was getting my full speed. I then tried on my wife’s phone with similar results around 100-150dl. Then I went back into the app and switched from manual back to auto for 5g. Again 5g didn’t show up, was on 2.4g, went back into the app and saw it toggled off broadcast network name. Switched that on the 5g appeared, connected, ran a speed test and full speeds were back. Wanted to bring those finding to your attention with the weird slower speed when on manual vs auto and the router no longer sending WiFi and needing a reboot when my phone went to sleep/auto-lock while resyncing cloud.

Hello I just got R3 the other day and have noticed the same issue. The WiFi coverage on the 2.4ghz is very weak, thankfully the 5ghz is strong enough to give me WiFi throughout my home. Have tried the above tips from Fraser with no change. Hopefully it is just a software issue and can be fixed soon. Loving everything else on the R3 though.