Netduma Fraser

Give the router a reboot and see if you can then access via both methods please

Okay so this might work but it is dependent on if what I remember is correct! Upgrade to beta: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/ Set Congestion Control how you normally would (maybe leave upload as a higher percentage e.g. 80-90%) and set to Auto Enable For Bandwidth Allocation set the download low for the gaming device - it'll balance out for other devices. Then in Bandwidth Allocation menu disable Share Excess for just the download I *think* the ability to disable Share Excess for download/upload separately is an option on that firmware. If not then I don't think there is a way to achieve exactly what you want, there would be a trade off.

You should be able to just switch Filtering back on once it's been added and use it that way. You could also remove PC from the Geo-Filter, give the PC a PlayStation device type in the Device Manager then re-add it to the Geo-Filter with the manual option and it will add it with the Games Console option and be able to filter.

Will likely be the above/what I mentioned previously, if you address that can you access without the tour?

Copy and paste is working for me. I'll let the team know it's not working when typing it in manually, thanks for the report!

How many other devices would be being used when gaming and what kind of applications/services would they be using?

What bandwidth are you trying to throttle it to exactly?

The upgrade steps are in the firmware topic but you can't open the file on the PC Go to the Netduma R3 user interface on your PC/laptop. Navigate to >Settings >Troubleshooting and then click Upload Firmware. Choose the file and then upload it. You'll need to wait a few minutes for the upload to complete..

I do understand the issue, unplug the router from power for 24 hours, plug in, then wait 4 minutes before accessing and see if you can get internet. It may seem excessive but we have seen routers come back to life doing this.

That's what it is for our range of routers, routerlogin.net/192.168.1.1 is for the XR range

So try http://192.168.77.1 or http://dumaos That makes absolutely no sense, it's just uninstalling the app from the phone not uninstalling the router software. What firmware version are you on currently?

Is that how you've been trying to access it? It's via 192.168.77.1 or dumaos Do you require PPPoE/VLAN/DHCP Identifiers to get internet?

It may be the ethernet cable you're using to connect the PC to the R3 is faulty, do you have another you can try with?

Are you connecting via WiFi? If so and you changed the WiFi settings you'd need to reconnect to the WiFi with the new credentials. Also if you changed the interface login credentials you'd need to login with those new details as well.

Thanks for that, can you set the DHCP lease to 10,000 minutes and give the PS a static/reserved IP please and see if that resolves it?

It'll be a coincidence as regardless of the DumaOS version you can't influence where players connect

I can't reproduce that so I think it must be resolved in the next one. Thanks for the link, I'll check it out!

Are you able to access the interface via a web browser when you get this error? It's just an app for changing settings, it wouldn't impact anything just by uninstalling it

Is your web browser set to clear cache/cookies every time you close a tab/browser? Did you bookmark the interface page when you were doing the tour and then use that bookmark to access? What is the exact DNS?

I don't give out/have any ETAs, the disconnect issue is something we're working on to ensure people don't get it going forward

Yes you will and this issue is fixed in it

You only need to do one DMZ, that's probably where it's going a bit weird. The R3 WAN IP into the DMZ on Verizon, that's it

The ticketing system isn't active if you mean the one done by the chat option on the support.netduma.com page, also best not to PM as I get loads so always best to make a topic as I'll always reply. That's great to hear, thanks for the update!

Is there anything else appearing on the map at all zoomed out?

Where did you try to reach us other than here? Could you take it off and have a look at the connector and provide a picture please?