Netduma Fraser

It is generally a good idea to do so but not necessary. What firmware version are you on currently?

Not really an easy one, both of those didn't have QoS working correctly with PPPoE. I don't know that it is that but its a potential. You can refer to netduma.com/terms for those details

Do you have anything denied in your list at all?

Okay keep us posted! Otherwise it might be due to PPPoE

As above, if your PC for example has an MTU set at 1500 it's still going to use that. You can use netsh interface ipv4 show subinterface in command prompt to check what MTU your PC is using (likely 1500 by default). What is your use case out of interest?

Are you using PPPoE/VLAN/IPv6 or DHCP Identifiers? If you disable IPv6 in LAN/WAN do the percentages then take affect?

Could you provide the ID of the server from the Geo-Filter please? Then we can take a look at what is happening

Make sure the console uses automatic network settings so it's not using the DNS you've set on the console itself and see if it works then please

Try this: Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Use Simple mode instead of custom Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work then.

That's great to hear, thanks for the update! Perhaps the connection needed time to know the XR would be a permanent addition, that can happen sometimes with certain ISPs

As above that is the latest currently

Great to hear that, thanks for the update!

Is it showing with a white circle around it indicating it has been allowed? What is your ping showing in game when this happens?

Also check your ISP modem/router, if that has a conflicting MTU you should set it as the same

Looks like the IP there is cut off, I suspect if you edit or view it on a PC the IP will be the same. Change your DNS on the router to 1.1.1.1 or 8.8.8.8 and see if that helps please

Can you provide a screenshot of this change in IP? It's impossible for it to give it the IP of the router itself. I have seen this before, try this power off your ISP modem/router and R3, waiting 15 seconds and turning them both back on.

If you manage to get into it then I would do a downgrade or upgrade. Otherwise I think the best bet is TFTP using the above method

Saturate your connection with downloads while following this guide: https://support.netduma.com/en/support/solutions/articles/16000074717-how-to-test-your-internet-ping It's best to start with a high value for Congestion Control (set on Always), say 95% then do a test, decrease by 10%, test, decrease by 10% etc, until you get to a value that is pretty good and then try 5% either side of that value to see if it can be improved. It's important to note that Download & Upload on Congestion Control don't have to be the same value and that you may have a better experience with differing values.

Zoom out, do you see any other icons when that happens that are allowed?

The Congestion Control aspect will resolve that so you'll need to experiment with the percentages to find what works best - 70% doesn't work for everyone

As above, also I'm not sure what you mean regarding IP from Sony and IP from the router, can you clarify?

When you then complete the setup what then happens when you go back to the adv page, takes you back to setup again? When did this first occur, after anything specific?

Can you provide a screenshot of what you see on the Geo-Filter when this server appears please?

Yeah I understand that, right at the start it will use a server to ensure you're connected to the online service, if that is blocked then it may result in the issue you're seeing. So just to double check, if you disable the Geo-Filter does it allow you on?

So you're actually getting a game outside the radius and it's showing on the map blocked but you're playing?