Netduma Fraser

This should get you sorted: Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work then. Otherwise: Quit the application/game/client completely Remove device from the Geo-Filter Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works better.

They might be acting as the host in that scenario, if you try to host the game/lobby it might be better then

The lights will go on and off, they won't always be solidly lit, with the two cables connected as I mentioned are you able to access the interface and do you have internet?

Is this screenshot from when you're in a game? If you zoom out fully do you see any other icons on the map?

You need to have your device connected directly to the modem so the XR500 isn't connected and then tracert your public IP address - not the local IP of your modem

It really depends on why that happens - if you're connecting to each other rather than a server then no, the distance is the same and you can't beat physics. If it's a server then possibly if it's using a server closer to them you may be able to get it closer to you (servers depending)

In addition to the above is it just the gaming device being dropped from the game or does it lose internet as well? Do other devices lose internet? What game/platform are you playing? What firmware version are you on currently?

That's really weird, it might be best to assign reserved/static IPs to your devices on the router so it prevents that happening

The above is what it is and what the main benefit is but a lot of people use it to get around Geo restrictions e.g. so you can watch US Netflix for example

Huh that's cool, looks like an automated email/what you might get if you specifically follow a topic. Mark as solution might be in a more up to date version of the forum software

Okay do keep us posted!

Oh yes of course, absolutely connect in whatever way is easiest for you

The router itself must be connected via ethernet to your ISP modem/router/ONT in order to get an internet connection

Quite possibly, if you provide a screenshot of the results with part of the IPs blacked out I can take a look

There is a recommend button if you click the 3 dots top right of one of the posts in this topic but not a mark as solution button. Never knew that email went out!

Thanks, I'll research and come back to you

In game ping includes processing delay which all games have, that's why it is higher. Generally the lower ping you get the better experience you have so that makes sense.

You need to have the WAN/internet port on the R2 (the port closest to the plug) connected to your modem then one of your devices connected to one of the LAN ports and you should get internet

No worries at all, that's good information, I'll pass it on to the team to have a look.

Nothing on that label that indicates the model, if you have a look on the interface itself can you get any more information on the model?

All looks good on waveform there, as long as you have Congestion Control active you won't get anywhere near a max ping like that.

That's probably why, remove them and try again

You've just said though the game will not put you in local games at all due to your skill so it doesn't sound like it's going to be a guarantee the Geo-Filter can put you on them - the game still has to accept your connection to the server

Do try the above, we have seen that helps generally

Do you still have the port forwarding enabled on modem and XR500?