Netduma Fraser

Thanks for the Device Manager request, I'll add it to the list. For WiFi: Split the WiFi bands, give 2.4/5GHz different names and apply - you'll want to connect to 5GHz specifically for speeds (smart devices specifically seem to hate when the bands are together and may be they're disconnecting when it tries to auto switch to 5GHz so make sure to connect them to 2.4) Use a WiFi analyzer to find the least congested channel and change to that Experiment with the widths to see what gives better results Ensure it's in an elevated position - not on a metal surface Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity ~3 feet if possible Set the antennae to this position _ | | _ Disconnects and Ping Optimizer are being resolved in the next firmware. Haven't heard of that RGB issue - is there any pattern in traffic/settings changes etc that seems to affect this?

Are you using Armor? Is the browser forcing HTTPS or are you accessing using HTTPS? If so make sure it is using HTTP and it will work without error.

I think you're viewing that on the app is that right? In which case the app has been updated ahead of time so once the main firmware is out you can use HVPN using the app.

Could you explain the issue more please? Dropped from the game or a full internet disconnect, if so is it just that device or ALL devices? What game are you playing and on what platform? What firmware version are you on?

No it's not available, staff have access to the firmware in testing hence why whoever did that screenshot sees that option. Once it's available you'll have that option too.

Are you uploading the firmware file to the router or are you trying to open it on the PC?

If you wait about 30 seconds when you turn the PC on does it then get internet? We're aware of a delay where that does happen

All I can do is repeat what I've said before, the delays haven't necessarily all been our doing and we're doing what we can to get it out as soon as possible

The Geo-Filter is likely blocking the server it wants to use for that test, I suspect if you disable the Geo-Filter it would show low again

Did the links I provided work? If you can then access the interface if you grab the logs from the System Information page when it happens I can take a look.

What firmware version are you on currently? You can have a low ping and packet loss, packet loss doesn't necessarily mean you'd have a crazy high ping. What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode How have you setup Congestion Control/SmartBOOST?

Glad to hear you got it sorted - the Setup Wizard does need to be completed before you can get internet

If you make a new topic showing a screenshot of your Geo-Filter page showing what you see when this happens please we can help you there

As above, it should be better on that version, it won't always be able to ping the server though

Could you clarify what you mean exactly?

We don't give out any ETAs

You can use VLAN and PPPoE (if needed) and it should work as you want

So you're just referring to the latency shown on the internet test? This is the ping to an authentication server - it will not impact the ping to your game in anyway which use different servers

Not to hand no and we wouldn't give out any IPs directly. You may still get servers with their city location on the Geo-Filter - there will be several servers clustered in that location

It's entirely dependent on your location in relation to the closest servers - you can't beat the speed of light unfortunately! The Geo-Filter usually shows the location of the server by name when you're connected and you click on it, that's probably your easiest bet

Could you clarify what is happening exactly please?

It can only be used as a router, if you make a new topic and describe your exact issue we can help you there

I think you're referring to PPPoE, in which case yes you can do that

Most likely it would be in the main city, if you're close/in the state no matter the city you'll have a good ping to it

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode Where is it you're located roughly? Ranked the potential games are going to be more restricted already so then by filtering it you're adding more restrictions which may be why - do you notice it in public games?