Netduma Fraser

That is brilliant to hear, thank you for getting back to us with an update on how you are doing!

Could you try disabling IPv6 in WAN/LAN as well please and see if that makes any difference

Port Scan you can enable, it's just a protection option. Spanning Tree you can leave disable unless you have a complex network such as with a lot of switches etc

Go to the page where that panel would show normally and unpin it from there, does the dashboard then work without error?

Disable IPv6 on just LAN and then see if it works after a reboot please

Could you try running the speed test through the DumaOS app and see if it works there please?

Are you checking the NAT status in game? If so disable the Geo-Filter prior to launching the game, it is likely blocking the server that reads the NAT status and will then appear open, you can then ignore it going forward

We are aware Ping Optimizer/Speed Test isn't 100% reliable at the moment and it's something the team are working on. Those features can still work, it just may not be every time. In the meantime best to adjust Congestion Control manually in Ping Optimizer > Advanced.

Wired would always be better so I can't see how the ping would be higher unless the cable you were using is a little faulty, upgrading the cable should give you a better result

Upgrading speeds doesn't necessarily lower your ping except in most cases where the technology used to serve you those speeds is upgraded then yes you may see a ping reduction. It is not possible to get 0 ping - it's like being able to teleport to the other side of the world - impossible!

Great to hear that, thanks for the update/solution!

That's great to hear, thanks for the update!

If you go on https://speed.measurementlab.net/#/ does it complete the speedtest for you?

What platform are you playing on? How are you connecting to the VPN? How have you setup the Geo-Filter page?

If you check the supplied router you can try to mirror its internet settings onto the XR, in which case that may allow you to get a connection. Otherwise you may just need to keep the supplied router in the setup which isn't the end of the world - it won't really negatively impact you if you put it in modem mode or put the XR in its DMZ

Yes its the user/password you use to login on the web browser. Is Admin with a capital a? By default it is lowercase, maybe that is it?

Just click it then, doing the disable cache checkbox as I mentioned then refreshing the page does the feature then load correctly?

How are you using a VPN with gaming at the moment, are you playing on PC as HybridVPN isn't currently available on the R3. What has changed specifically in your setup during that time? Also that is literally what the Geo-Filter does so you're just adding ping using the VPN in that way

The hardware and settings side of things are on the NG side so we'll not be able to provide great support on this aspect. I can say that the XR700 is just a router so it may not be possible. However, sometimes when connecting this way you'll have to enter PPPoE/VLAN details into the router for it to work. Double check the supplied router internet settings just in case.

Play with the Geo-Filter off for a little while but keep it so you can still see icons on the map and add every server you play on that you want to your allow list. Then after awhile use the Geo-Filter covering the area, do you then get games faster?

You click and hold the browser refresh button and the option should appear underneath it, if not just click the refresh button

Okay so it's not blocking anything. If you do the process then look at the map when it works vs when it doesn't do you notice anything different?

That can't be right, you can reproduce this every single time? Could you have a look at the log, reproduce it and see if you can catch a last minute entry?

Yes IPv6 is on the agenda

Thank you for the report, I will pass it onto the team!