Netduma Fraser

I shall get the team to do an update

Well when I say disable SmartBOOST I generally mean disabling the entire feature which yes would prevent Congestion Control being used. If you're just removing priorities then that's how I'd suggest putting it as it's more clear on what you're doing

Before you email I would double check the terms at netduma.com/terms as you may not want to troubleshoot but may be required for your return

I can't provide any ETA on updates, we provided quite a few updates since launch and the last on the last day of January but in some ways we prioritized speed as that's what people wanted, however that then introduced other issues. So now we're taking more time to be thorough and address the main issues people have reported without adding more issues. I realize that might be frustrating but in terms of making it a better product I think that is what needs to be done.

I can't view this page as I'm not with them but are there instructions here that would help you do that? https://www.virginmedia.com/help/broadband/set-up-wifi-booster

I'd check what firmware you're on, if you're not on .41 then that's likely why and upgrading will resolve it

Fixes will come, it's likely though that there won't be any more feature updates. That could work, would suggest a factory reset once you've finished upgrading though.

Do you have Speed Test Bypass disabled or enabled? Have you adjusted the Congestion Control percentages?

In DHCP settings set the lease to 10000, apply and reboot and see whether that reduces the frequency please. Around what time did it start? Then I can match it up in the logs

Could you try disabling QoS entirely from the Congestion Control menu and see if it still happens please?

Do let us know how you get on and provide an IDs of servers you think are mislocated and we'll get them corrected

You'd need to email us [email protected] for this. What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? How have you setup the Geo-Filter and Congestion Control?

I would generally advise keeping it enabled but if people are saying it's making their experience worse (which is shouldn't), then it is likely because of the added ping if their connection is more stable than others.

Just upgrade to the same firmware you're on currently. If that doesn't work you could try rolling back then upgrading to the current

https://kb.netgear.com/000064837/XR1000-Firmware-Version-1-0-0-64

I was under that impression as well. The thing about IPs is that they are bought and sold between countries and so the IP databases that hold the locations for IPs are not always accurate. This is what has happened for the LA one for example, at some point that IP address was used in LA but is now in Europe, however the IP databases haven't all caught up. It's a good thing in a sense for privacy, you wouldn't want them to be 100% accurate. Yes please any IDs you think are wrong please do let us know.

Thanks for that, so the first two are in Austria and Netherlands which explains why the Serbia one is low. Most servers, especially CoD don't respond to traditional pings and so in some cases the ping can time out which I think is what is happening, it's taking the last ping response. I'll see what we can do about that.

If you could connect to the interface with a wifi device and grab the logs that'd be super helpful!

No, it means how often the game refreshes information - the higher the better but if you're playing one game they will usually have 1 tick rate and it never changes

So strange, could you downgrade the firmware and see if it works then please?

A fix will be on the way soon!

Ah, you need to take the device out of the DMZ - that is why one is open and the other isn't. Then test, if they're not both open then do the port forwards as I mentioned.

Thank you for the kind words, means a lot!

Yes that's correct, Congestion Control

You can only ping the game when you make a connection to it, the R1 you can see the ping of the server as well, is there something else you're expecting?