Netduma Fraser

Great to hear that, thanks for the update!

You shouldn't need to set your speeds that low. Bufferbloat only occurs when your connection is saturated i.e. all your bandwidth is used up, with Congestion Control that will not happen so while I understand the want for that high grade it's not actually as necessary as you think.

Will respond in your topic Just for gaming or for other devices as well?

The console is probably showing as another device now on the router so you'll need to add that to the Geo-Filter. Check the Device Manager and the IP and match it with the IP on the console.

Disable Steady Ping, that'll be it as it raises the ping by design, should be more as you expect after that

If you could get us the ID when you're able to that would be really helpful Could you provide a screenshot of your Geo-Filter page showing what you see when this happens please?

How long did you leave the console unplugged for? It makes sense if a server connection hasn't been severed yet but should only take a few minutes. Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work then.

Add the viaplay URL to the whitelist on Adblocker and that may prevent it being blocked in future

Do you have SmartBOOST enabled? Have you disabled anything prior to it not recording properly?

Great to hear it is working now, thanks for the update!

Email us [email protected] and we'll get you sorted

Sent you a PM with them but I don't recommend it

What version were you on then? The process is intermediary > RC14, if you can't upgrade to RC14 from intermediary then its intermediary > RC10 > RC14. Did you follow these steps? You don't need to do these download steps on the R3 no.

Did you go through the procedure of upgrading to the intermediary firmware and then to RC14? If you're on the intermediary firmware still that will explain why nothing is working

Do you have speed test bypass enabled/disabled? What percentages are you using? In some cases SmartBOOST priorities can interfere with the test results. What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

In terms of R3 settings there isn't really anything major you need to change, just remember to adjust the speed on the R3 and enter the R3 in the new modem DMZ if applicable.

For the beginning I think based on what another user mentioned that it tries loading you in before actually connecting to the server so that's the only point we can block it. Otherwise it might be that it is switching the host and then might be outside your radius. If either of these are true then using Geo-Latency should prevent the issue happening.

What firmware version are you on currently? Have you tried the beta as I've not seen this issue crop up much on it https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/

Is this in public or ranked matches? Is it midway through the game or right at the end?

Would be best to start a new topic but see if the above applies to you when they're off. How many servers do you have included within your radius?

That was awhile ago, latest is .41 now: https://forum.netduma.com/topic/53938-new-r3-firmware-4041/

Do the above and then you'll see both the options

If I recall correctly, this was around the time of a device that did artificially increase your latency to a ridiculous amount that actually made it so bad for other people in your game and was being used to cheat. Using our feature it helps to absorb spikes/jitter, the maximum your ping can go is to 80ms using it which is not enough to cause significant lag to you or anyone else and so could not be used for cheating, we did this purposefully.

It's probable the service you were using was out of date so we'd need to update it, glad it is working now!

Just to double check, if you unplug the consoles from power does it continue to happen?