Netduma Fraser

The QoS you're looking for is in Ping Optimizer > Advanced The Geo-Filter shows you active connections and therefore you will only see the server you're connected to at the time - you will not see servers like how Ping Heatmap shows you. Disable Geo-Latency in the Geo-Filter settings and that should stop you connecting further away.

If you can't get internet through the R3 without PPPoE being set on it then what you've done is fine

I don't think its in bridge mode, take a picture of the page you enabled that please but yes leave those settings as they are

I don't know, I would reach out to your place of purchase for more information or contact Netgear support directly. I don't think they would do any maintenance though, it would be a replacement if they were to do something

Just because the ports are intact doesn't mean they can't be faulty. As I've mentioned, those are the only causes, there is nothing else that could cause that to happen. The XR is not picking up connection information from the modem, this could be the XR or the modems fault. If you've checked with another modem then it will be the internet port on the XR that is faulty. There is nothing that can be done via software to fix it if that is the case.

If you switch the modem to bridge mode then DHCP, UPnP & Firewalls do not need to be disabled on the modem. Either it's not properly set in bridge mode if it's allowing you to change those settings or you can just leave them enabled - the R3 doesn't have a bridge mode for example so whatever you thought you did to set that isn't the case so double check the modem is actually set to bridge/modem mode. I would still remove the cloned MAC address change.

I didn't confirm it was a problem on our end, I said it could be faulty hardware which just being the software partner of NTGR we wouldn't be able to do anything about. I do understand the problem, the only potential causes are: Faulty ethernet cable connecting the XR to the modem Ethernet cable not plugged into the correct ports (should be XR internet/WAN port to modem LAN port) Faulty LAN port on modem Faulty WAN port on XR Static being selected on XR for Internet Setup instead of automatic DHCP being disabled on the modem All of which I feel we have covered except maybe DHCP having been disabled on the modem. I think the last attempt should be double check everything is plugged in correctly and everything I've mentioned is set correctly and then lastly if needed to factory reset your modem, wait a few minutes, factory reset the XR, wait 4 minutes then complete the setup wizard and see if you get internet. If it's not working after that then it's likely faulty ports and not something we can help with

See if you can access this page: http://192.168.77.1/dumaweb#!/support to re-upgrade the firmware and see if it works better then.

Don't rely on the in-built router speedtest. For a variety of reasons this can report incorrectly. Do a speedtest.net test with a wired PC if possible, what do you get? Ping Heatmap pings all servers the game has, that's its only purpose. The Geo-Filter shows you active connections and therefore you will only see the server you're connected to at the time. Fortnite is a weird one as it only tries to connect you to a server when it's actually loading you in to the pre-game run around lobby area & so that's the only time the router can block it which may result in a longer wait to get returned to the game search lobby. It may be faster to toggle filtering mode off, search, wait to see where it shows on the map/what it pings & then quit if needed and re-search until you get the server you want. Yes when you add your device to the Geo-Filter you select the game I would suggest overall that when using a PC, delete it from the Geo-Filter, go to the Device Manager, click your PC and change the device type to a PlayStation. Go back to the Geo-Filter and re-add the PC, it should add as a console instead. This will mean you can filter different games without switching it all the time. It will allow you to filter games not listed (if those games can be filterable) and is overall more likely to work consistently in my opinion.

What is the model of the modem/router the RXR is connected to and how have you set that to ensure all traffic flows to the XR? E.g XR in its DMZ, modem/bridge mode Are ALL devices connected to the XR? Have you entered your paid for speeds into the router? How have you setup Congestion Control? How have you setup the Geo-Filter? Are you using PPPoE/IPv6 or VLAN? Are you seeing a high ping with the hit reg issue? Where are you seeing the 6ms ping, in game or on the Geo-Filter? I've added you to the beta but there are upgrade troubles so I wouldn't rely on that

I would say that you cloning the MAC address is probably the issue. You've got the ONT & the R3 both being used at the same time and appearing as the same device. Disable the MAC cloning, it isn't needed, reboot then monitor

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Do you have internet on that modem/router when it happens? Please provide the log from Settings > Troubleshooting if it happens again

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As above, no problem at all and it is disabled by default on the R3

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So you've tried with another cable? What do you mean fixed IP list? Like I mentioned, until the Huawei recognizes that there is a physical connection to the XR/shows it on the list of devices there is nothing that can be done on the XR. You could try a different LAN port on the Huawei in case that one has gone bad. Otherwise it may be the WAN port on the XR is faulty in which case that's a hardware fault and definitely nothing we can do to fix it

That white cable is connected to one of the Huawei LAN ports? That sounds very likely to be the ethernet cable then, if you switch it out for another does it work? If the Huawei doesn't show the two are physically connected then nothing we do on the XR will help until that happens

Ah I see, yes the console method is what I usually recommend for PC players, it will work all the time rather than some of the time as the games services get outdated which doesn't happen when switching it to a console

So you'd put the lowest number as the start of the range and the highest number as the end of the range 11 - 38. Sounds like you don't really need to use it if you know the two servers that are best for you, you can just cover them with the radius instead. He wouldn't have Ping Assist but if you're the party leader, the server you connect to which may be influenced by ping assist will be the server he connects to.

Now the ISP modem/router isn't in bridge, on that interface does it show the XR as a connected device? Can you provide a picture of the back of the XR how the ethernet cables are connected and the same for your ISP modem/router please?

"Let the game connect to servers outside your filter if they fall within your Ping Assist range." What do you mean the same experience as you? If you're the party leader and you have the Geo-Filter enabled they would connect to the same server as you.

Did you remove those game servers from the allow list?

Was that screenshot taken after a reboot of the router after you disabled PPPoE?

Once you've disabled PPPoE you need to set it to automatic, currently it's set to static, then reboot from the interface and it should grab the correct information from the ISP router. The logs panel is lower down on the System Information page, it would be easier to look/get screenshots from a PC if you have one available. Yeah its 10.0.0.1 as your ISP router uses 192.168.1.1 to access and they have to be different.

Have you used something like Ping Plotter shown in the guide? As that will provide more real world results and should be more accurate overall