Netduma Fraser

Please upgrade to the Early Access version and see if it still occurs - once it's fully upgraded factory reset then monitor it

Glad to hear you got it sorted, we have mentioned before there can be speed reductions with PPPoE so generally best to avoid it if you experience that

As above I wouldn't rely on that, try this instead https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/

It is a great idea, I think at the moment though with the server provider we use it's not always 100% reliable as is so we'd need to see what we can do there first but I will pass it on!

Added

It's not a feature that works 100% of the time or for all games so it's possible there is an issue with the expert part which is generally used less than simple as the goal is to keep the ping as low as possible not artificially inflate it too high. I'll bring it up to the team.

Depending on how it calculates the ping i.e. direct vs trace it may have a harder time determining and so may fallback to simple

Maybe the above but also that's the target, it may not always be able to hit that depending on your ping at the time

Is that for all devices that aren't gaming as well? How are you determining it's losing internet?

I know but copy the MAC from the ISP modem/router you were previously using. Find the MAC address on the router itself/in its settings then go to R3 > WAN > Advanced and paste into the MAC address cloning section

No worries at all, do keep us updated and any questions/issues just ask!

Added https://forum.netduma.com/forum/144-netduma-r2-early-access/ Just to be clear, you're losing the internet when that happens or it's just kicking you from the party/game?

I take it from your recent post that you were able to resolve this issue?

I think for the R2 with PPPoE it's been an issue for awhile where speeds are reduced. It may be better on the DumaOS 4 firmware but otherwise the advice is to have the ISP modem/router handle it instead

While connected to the router via a wired Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please.

Are you using PPPoE/VLAN? Have you only recently swapped out the ISP router - is that when it started?

That's just allocating bandwidth not QoS and even when setting bandwidth devices would use more than their allocation if needed anyway. With SmartBOOST you can set priorities based on what you want and you can still reserve bandwidth for devices as well

Copy the MAC address of the ISP router and make the R3 use that. Then reboot from the interface and see if the speeds are better.

Added

Copy the MAC address of the ISP router and make the R3 use that. Then reboot from the interface and see if the speeds are better.

Are you using PPPoE/VLAN? Have you only recently swapped out the ISP router? If so, copy the MAC address of the ISP router and make the R2 use that. Then reboot from the interface and see if the speeds are better.

Are you doing the speed test on the router itself or speedtest.net? How have you setup Congestion Control & SmartBOOST?

Can you grab the logs please after doing a speed test on the router. Also are you using a VPN or HybridVPN?

Have you put the R2 in its DMZ instead? Are ALL devices connected to the R2? Are you doing the speed test on the router itself or speedtest.net? How have you setup Congestion Control & SmartBOOST?

1ms jitter is exceptionally good, it's not going to really get better. Even using steady ping it's going to add at least 8-10ms on top to keep it at a constant value. We'd always suggest the latest firmware, there is no firmware that guarantees stability, if there was that would be the main firmware really. Try to force different servers with a slightly higher ping and see if you have a better experience