Netduma Fraser

You don't need to run Ping Optimizer, you just click on it and go to advanced straight away. Split the WiFi bands and have it connect directly to 5GHz, does it get better speeds and work better then?

Sounds like it is losing power, make your settings changes then reboot from the interface, this will act as a hard save and hopefully prevent it happening again. Do you have it connected to a power extender or direct to an outlet? If an extender please try direct to an outlet. Otherwise do you have another power adapter you could try with?

It should definitely be resolved now so yours could be a different issue. What do you mean you can't open ports? When are you getting this error specifcally, after trying to downgrade/upgrade? Could you provide a video of the process if possible? I have given you access: https://forum.netduma.com/forum/144-netduma-r2-early-access/

We usually suggest starting with 70% for both to start with and then experimenting from there. For the mode it's down to personal preference and when you want it to activate

Presumably you're looking for Congestion Control which is in Ping Optimizer > Advanced What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? What are the speeds you pay for/receive? Have you entered those speeds into the router?

You'll have to keep an eye on the beta sub forum for us to post it there, we may or may not post on socials but if we did it wouldn't be right away

Oh I see, my mistake, it's unable to confirm you're connected to the XR1000, likely because it's not able to read the previous version. I'm hoping the firmware won't be much longer

You'll need to adjust Congestion Control manually then to achieve the same effects - Ping Optimizer > Advanced.

It would be a version not available on the XR1000 currently - once it's updated to 3.3 it should work better. Okay that's good you can use that app so it probably is what I mentioned then. I believe it's somewhere in the administration settings. Not sure what you mean, from your screenshot above you can see it immediately as you go on the app

Potentially it's due to the DumaOS app being much further ahead in terms of the firmware it usually supports, do you get the same issue if you try logging in with the Nighthawk mobile app? Have you enabled the option for remote management of the interface? That might be a security trigger where it locks down remote access if there has been an unauthorized login attempt - are you able to access again say 30 mins - 1hr after it's blocked via the web?

There are vents all over, not just exclusively on the underside so it will still be able to circulate air. There aren't specific screws that you'll need, it will accomate whatever screws you have. I've included a screenshot of the slots you can see on either side of the label.

Okay so have the fritz in its router mode so it handles PPPoE, put the R3 WAN IP (found either on the fritz device list or the R3 WAN Settings page) into the exposed host on the fritz. Then with PPPoE removed from the R3 see if you can access it reliably.

As others have mentioned, it will enable you to play on US servers but will not allow you to get a lower ping to them due to the distance. Imagine you want to go on holiday somewhere, there is a minimum amount of time it would take you to get there via plane, it works the exact same. Unless the laws of physics can be broken or we get some quantum networking on the go then you won't be able to get EU pings to US servers for example.

As in I've added you to the group but the firmware file has been removed temporarily so you're not currently able to upgrade but when a new firmware is posted you'll be able to see it to upgrade to

That's good to hear, there will be further improvements for PPPoE coming so if it does work better without for the moment then you should be able to switch back again in a future update

That should be fixed now if you do a reboot but I've given you access

It does have wall mount slots on it that can be used yes, you'd need to source your own screws etc to put into the wall

I'd suggest a factory reset first, don't change any settings at all and verify you can access with the app, if you can then great, try changing the LAN IP and then see if you still have access after a reboot. If not then you have the cause, if you do then it's likely something else that caused it in your configuration along the way but should then be easier to narrow down. Any change you make (obviously not general things like QoS/Geo-Filter) in Settings check if you still have access. Yes you could do that, although UPnP should open the ports you need automatically, alternatively you could set NAT to Open in WAN Settings.

There aren't many settings that would restrict access to the interface so yes that would be what I'd suggest. I would never suggest putting your PC in the DMZ, that's a major security risk. You can put the XR WAN IP in the DMZ on your ISP modem/router, set that as static/reserved on the ISP modem and that's all you'd need to do.

I have not seen anyone change the LAN IP to anything remotely close to what you've done so I would not be surprised if that was the cause. Did the issue start when you changed the LAN IP?

You said previously it was directly connected to fiber but now you've setup presumably the ISP modem/router in cascade - what model is that router please? When you set it in cascade did you then remove the PPPoE details from the R3 - you would need to. What is the IP address to access your ISP modem/router? I will need to know more about your physical setup and settings changes before I can make a determination on the cause, right now the information provided is a little confusing. A replacement would be possible if the router is faulty, outside of that, as a lawyer then you know you're outside the return period.

We made a change yesterday which may fix it, reboot the router, wait 4 minutes then see if it continues please

You likely won't be able to access via the app due to changing the LAN IP address but we can come back to that, you should still be able to access it via the LAN IP you set - how did you change the WAN IP exactly? What WAN & LAN IP did you change to? What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g XR in its DMZ, modem/bridge mode. What is the LAN IP used to access your ISP modem/router?

Added - it has been removed temporarily Added - it has been removed temporarily I'd suggest making a new topic for your issue and we can help you there.

I'll gently nudge Alex, thanks for the cap as well!