Netduma Fraser

Added https://forum.netduma.com/forum/151-netduma-r3-early-access/

When it happens again and it does load up again please grab the logs from the System Information page. When did it start to happen approximately?

Disable Adblocker on the router, does that resolve it?

Could you provide the entire VPN log please?

Glad to hear it's working now, I'll close the topic - thanks for providing an update!

You're not able to set a polygon unless it's a shape, if it's just a line it won't let you so I agree it shouldn't be a problem and I don't know how you've managed to make it happen, if you have any ideas let us know how to reproduce it and we can sort it

Based on how you have your Geo-Filter set, you're on the custom mode but haven't drawn any areas to have allowed servers so you're essentially not filtering currently, filter and then it should work.

I think it's become outdated again, I have let the team know

The same

That's unlikely, should be something we can fix via the cloud but we're taking a look

You'll need to connect the phone to the factory WiFi details for your specific router (I don't know what it is - it's specific to each person), then use the DumaOS app to login to the interface - default login credentials are admin / password

Zoom in all the way, then click the pen icon then try to click the line and the option to delete should appear

Okay that's almost certainly why you can't lower the bufferbloat very well as the R3 isn't able to control the vast majority of the network, anything above it will pull bandwidth and priority away. For the ideal setup ALL devices should be connected to the R3

Your PC is connected to the R3 but are all devices in your home connected to the R3 or is everything other than your PC connected to the fritz?

You can access via your phone

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? What game are you playing? Where are you testing bufferbloat? We're aware Ping Optimizer/Speed Test isn't 100% reliable currently and looking into it, in the meantime change it manually to achieve the same effects.

Do this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client

Yes in Speedtest > Advanced Okay great so was it just the WiFi then that has the lower speeds? If so adjust the channels/widths manually to see if it can be improved

They're still looking into that issue currently but can confirm the firmware won't fix it specifically unfortunately. Yeah you can go back for now that's absolutely fine

Let us know how you get on

If you check the IP on the console then check any unnamed devices on the Device Manager can you find a match?

You've set the speeds on the R3 to 1000/1000 presumably? Did you do the speed test via WiFi or via ethernet connected to the Asus?

That's likely BI not able to determine what it is. Does it appear on the Device Manager in the same way? If you re-name it and give it the correct device type can you add it to Geo-Filter and it works?

Glad you were able to sort out your Geo-Filter issue. For speeds, ignore the inbuilt speed test and manually input your expected/paid for speeds. What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Do you have ALL devices connected to the R3 or some still connected to the ISP modem/router?

Could you provide a screenshot of where you're seeing that please? What happens when you try to add it?