Netduma Fraser

It does have an in-built update system so if it's not showing an update as being available you should be on the latest public firmware .540 but I've added you to Early Access so you can try the firmware there if you'd like https://forum.netduma.com/forum/151-netduma-r3-early-access/

We're working on that currently, will release another cloud update when ready

You should delete the first profile and for the second then apply it to LAN1 as well and see if that fixes it.

All your stats including ping & packet loss aren't fluctuating at all in those clips so it's very unlikely to be network related or on your side. Given the clips it's more likely the game is bugging out due to the activity on the screen

Could you disable the Brave adblocker for the page, refresh and see if it loads then please?

I reply to a lot of people, I don't always remember the intricacies of peoples specific setups/situations, especially if it's not written in the active support topic, as it's been two months since the last posts that's especially true now. Given you're not an active customer with Telstra I can't be certain that any firmware updates will come to your router, I also can't be certain if you still receive cloud updates like normal customers so it's all a bit of an unknown as I don't believe we've had anyone publicly at least describe the same situation you're in (I'm not familiar with how their pricing/systems intertwine). Due to this you can't factory reset (potentially) or disable/re-enable the add-on so if your modem got itself into a weird state fixed by either one of those two things then we may be chasing something indefinitely. Logs are good but they do not always show what the issue is, especially with your original issue. I will always start with troubleshooting steps, your initial issue is commonly caused by what we've gone through, the 1 suggestion of 4 about removing the device is an option you can take or leave depending on your patience for continuing with support. Let's continue, when did the issue of not being able to access start exactly? After a setting change etc? In the screenshot where you have the option for recovery settings go there and then grab the logs please. Without being able to access the interface the options are really limited as to what can be done, even more limited by the inability for you to factory reset/toggle enable due to potentially losing the add-on altogether.

You're saying the ONT requires VLAN 10, does that mean the ONT is actually set to use 10 for VLAN? If so then you do not need to input this into the R3 as well. How often are you disconnecting? When it happens again please grab the logs from Settings prior to rebooting and we can take a look.

I've added you to Early Access, see if that helps, if not please make a new topic and we can continue there https://forum.netduma.com/forum/151-netduma-r3-early-access/

Added, try the new firmware and if it continues please create a new topic and grab the logs from just after it happens

I can't see the video but are other people at home using the internet when this happens? Does it happen when they're not using the internet? Is it happening during peak and non peak times?

Not really, the QoS on the R3 needs to control all devices to be effective, you can use the two together and just use the R3 for the Geo-Filter

My apologies, yes if you could change it to 192.168.77.1, give it a reboot from the interface, close the interface then wait 4 minutes before accessing again please

Unify is much more enterprise level hardware, it's not a plug and play solution. If you disabled DHCP and set a fixed IP then it's not going to request an IP, it's going to use the one you've given it so if it didn't have internet then it will be something on the unify side. The setup you mentioned also with just the PS5 connected to it you wouldn't be doing anything for bufferbloat because the R3 wouldn't be controlling the network and handling other devices which it would need to do in order to combat it effectively.

You've got the filter deactivated, you need to enable it to filter. Also do this, it will work better for PC: Do this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC the PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client

Please provide a screenshot of what you see when that happens

No they're specific features, click the button top right of the page when you're on the Geo-Filter and you'll see them

Disable Ping Assist & Geo-Latency then reboot the gaming device and try again

That's good thank you, they've asked if you could change the router back to the default IP address (192.168.1.1) to see if you experience the same issues please

We did send out an update that made improvements, we're working on another currently for mislocations that will help with filtering

That is the latest firmware and it has been for a few months and no widespread issues of not being able to access that we're aware of at all - did the disable/re-enable give you back access?

Disable Speed Test Bypass first of all and then re-test but it looks like you just need to re-tune the percentages to find what works best for you to keep the ping low. There are lots of variables when networking so it won't always be a case of the same settings working 100% of the time.

Under what circumstances was this done exactly? Also Google isn't a local site

Added, let us know how you get on

Added

The WAN IP from the R2 is in the DMZ? The power hub is a WiFi 6 router and the R2 is a WiFi 5 router so the power hub is better for WiFi so getting the same speeds may be difficult. ALL devices should be connected to the R2 though otherwise they can take speeds away from it. Try these suggestions: Split the bands, give 2.4/5GHz different names and apply - you'll want to connect to 5GHz specifically for speeds Use a WiFi analyzer to find the least congested channel and change to that Experiment with the widths to see what gives better results Ensure it's in an elevated position - not on a metal surface Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity ~3 feet if possible Set the antennae to this position _ | | _