Netduma Fraser

Okay keep us posted with how you get on

Just to clarify, the R3 is connected to the DLINK? If so has it been put in modem/bridge mode or has the R3 been put in its DMZ? Did the speed test report and set 200/200? Congestion Control is what Ping Optimizer would have adjusted if you completed it, did you run that? If so what does Congestion Control show (Ping Optimizer > Advanced). Are you applying a VPN to the console? If you're trying to force Singapore then you need to cover only that area, not Australia as well.

The ping would improve if they were not connecting to Aus servers before, if they were and they still are then there is unlikely to be much of a ping change just by covering the servers usually played on. Is an icon actually appearing on the map/within the radius when playing? It would also be easier if they engaged with us directly so they could answer these questions more easily such as: What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? How is the PS5 connected, via ethernet or WiFi?

What do you mean it's not working exactly? Filtering is disabled there so it wouldn't be getting servers within the radius

There will be servers that we need to allow to prevent this happening, you've already found one workaround, disable the Geo-Filter, use Discord and then you can re-enable the Geo-Filter to filter again. As the Discord connection will still be active it will not be blocked until that connection is severed. Otherwise have a look on the map for a blocked icon when it happens, click it then add it to your allow list and that will prevent it happening again - you may need to do it a few times to get all the applicable servers. If you could then provide the IDs of those servers we can get them added to the global whitelist.

The unprioritized packets out of the background packets equates to ~0.0035% which would be imperceptible. It's also on background traffic i.e. traffic you don't care about as much and what you are prioritizing is having no lost packets. So basically this has nothing to do with your gaming experience at all.

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Is it all devices, specific? Have you split the bands? If so is it 2.4/5GHz or both dropping? Any patterns to the drops?

That's right and just the changing of DHCP lease and setting static for devices on the R3. Let us know how you get on

Auto will work when you're gaming (assuming that's what you're prioritizing on SmartBOOST) so you don't need to set it to Always

Glad you love it overall - could you provide the logs when you get those drops please?

Good to hear, thanks for weighing in!

As above I'd suggest manual most of the time - the server provided optimizer uses can be unreliable with speeds/ping etc so manual is my recommended way to fine tune

Glad to hear you fixed the issue, thanks for the update

You would assign a reserved/static address on the ISP router for the R3, not the other way around as the R3 is connected to the ISP router. Go to Settings > DHCP > Add Rule > Select a device and save, repeat for all your devices. Also in DHCP settings set the lease to 10,000. Make those changes, reboot the router from the interface, close the interface, wait 4 minutes and see if it happens again.

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I'm sure it's easily resolvable, let us know if you want to continue

Not yet, I'll chase them again, it's not something they normally do so it won't be the quickest turn around

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It's the WAN side yeah, so you're wanting it on the LAN side then? I can make the request to the team

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While this issue is happening, if you connect directly to the modem/router the R3 is connected to what speeds do you get there?

In both areas and for all ports? Where are you testing the speeds exactly?

Check the WAN & LAN Settings pages, what speed does the link speed say for each?

That's in Settings > WAN > Advanced already