Netduma Fraser

Could you post here please: https://forum.netduma.com/topic/32246-24ghz-wireless-devices-losing-connection/ saying that you're having the same issue and also enable remote support in Settings. I've responded to your topic here: https://forum.netduma.com/topic/33013-need-help-r2-resets-not-working/

Se enviará lo antes posible el lunes, los servidores deberían estar en las mismas ubicaciones que los juegos anteriores, así que creo que uno en Brasil.

Could you provide a screenshot of what it says please?

I'll check with Alex as he was looking into this, it would be a cloud update though, not a firmware update.

No not yet, they are very busy so it won't always be a reply within a day.

There isn't really any need to port forward if UPnP is on already but yes you should be able to do that.

It is probably because UPnP has opened already, disable UPnP and then try the port forward.

The XR is definitely on 3.0 and the iPhone X is definitely connected to the XR WiFi?

If you click ok does it allow you to enter it again? Can you take a screenshot of the add rule panel with what you entered in it please?

Do you have any other rules added? What did you do for incoming/outgoing start/end?

Thank you, I have given feedback to the dev and will let you know their reply.

What was the port forward rule that you were trying to enter?

Message from a dev: Do the Auto Detection of your Bandwidth Speeds, what results does it give you?

It is really hard to say when as they are really busy, I have escalated it so hopefully they'll respond soon.

@Wayne1985 I've sent you a PM but if that doesn't help please make a new topic with: Screenshot of benchmark results Screenshot of Geo-Filter Settings Screenshot of QoS settings Average ping as shown by Geo Average ping as shown by the game

Thanks. Set Congestion Control to Always, start at 90% for Upload, then do a test, then go down 10% etc rinse repeat until you find what lowers it the most, then try 5% either side of it to see if you can narrow it down.

Thanks for bringing that to our attention, I have let the team know and they will investigate/resolve it. Could you provide with the 2 part of benchmark shows, the average ping test please?

Lets conduct support outside PMs, I get a ridiculous amount that it's not viable for efficient support. That doesn't look too bad at all. You don't have to just go on the Auto Setup recommendation, try manually selecting the percentage and see if you can get it down anymore.

It is the first post of this topic.

It works on mine, what router are you using and how are you trying to login? What happens when it doesn't work?

I've sent you a PM, see if that helps in the meantime.

XR450 came out today so shouldn't be much longer!

I've made a ticket for the issue so a dev will look at this as soon as they can and hopefully they will have a solution.

Yes there is an update still planned for this week.

Thanks for doing that. Please do a factory reset from the interface, go through the setup wizard and please see if it appears to be working correctly then.