Netduma Fraser

I don't have an ETA but I have chased Alex to see if he can do this as soon as possible.

That's great thank you, I'll get Alex to do this asap.

Hey, welcome to the forum! Good question, at the moment the app is still in alpha so currently you can only access it by being directly connected to the router wifi but we'll likely implement that in future.

Could you provide a screenshot of what you're seeing please?

Double check the app store as there may be an update for the app.

Ahh gotcha! No problem, a few people have done that before as well so probably should make that more clear. You're welcome, thank you, and you!

Hey, welcome to the forum! I'm not sure what you mean exactly. Access the router interface, click the 3 dots icon in the top right of the interface, go to update and upload the sig file there to upgrade.

@SaltySquirrel on the app, change router type to Telstra instead of auto and then try to login please and see if that works.

The connection benchmark speed test isn't reporting as accurately as it should at the moment so we'll be improving upon that. It won't be limiting your speeds, you'll be getting what speedtest.net says. Benchmark uses the Google server for the ping tests so it won't be the closest server to you as with speedtest.net hence the difference in ping.

Thanks for the heads up, I'll let Alex know.

Could be, I would suggest looking at other servers in the EU yes. As we're in the UK the ping to some other EU servers isn't too bad and can actually give a good experience.

Most likely the server, try and force some others you wouldn't normally use even if they're slightly higher ping and see if they give you a more stable experience.

That's unlikely because the servers are still the same. Use heatmap to find the best ping servers, use polygon to allow all those areas. Use Congestion Control on Always and experiment with the percentages to find what lowers your Connection Benchmark ping under load results as much as possible.

It forces a redownload of the cloud database from our servers and overwrites the version you have on the router.

It is in open beta, you can find it here: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/bd-p/en-home-beta-npg-duma

You've done all you can on the router interface to try and get it to work that way. If seeing the individual devices is important to you then you could try using the Pi-hole as the DHCP server instead which is mentioned at the bottom of the link. Unfortunately there is nothing you can change make it force devices to use the Pi-hole DNS first.

I know, and trust me it is frustrating for me as well considering how long ago I brought it up as an issue. I will get it sorted!

Not yet but I've chased them again.

Hey, welcome to the forum! You now have access, enjoy! You now have access, enjoy!

Should be exactly the same process as you are used to now. Just connect the R2 to the gateway and your devices to the R2. Go through the setup wizard and you should be good to go.

If you didn't have one set before then it will be admin / password

Clear the browser cache/cookies and then you should be able to access. That is to do with the cloud so won't be affected by a firmware update. As long as you add them to your allow list you shouldn't have a problem.

Reboot and then as soon as you can access the interface try the upgrade.

Hey, welcome to the forum! Sorry to hear you're having this issue. Have you upgraded to the latest .179 firmware and then done a factory reset?

Thanks for letting us know, can you enter them into the form using the IDs please?