Netduma Fraser

Hey, welcome to the forum! Sorry to hear you're having this issue. What is your exact physical setup, i.e. are you using a pure modem (no wifi) or a modem/router (wifi)?

Sorry to hear you're having this issue, have you tried the suggestions mentioned so far?

Can you try this config instead please: client dev tun proto udp remote-random remote gb-mnc-102.mullvad.net 1197 cipher AES-256-CBC resolv-retry infinite nobind persist-key persist-tun verb 3 remote-cert-tls server ping 10 ping-restart 60 sndbuf 524288 rcvbuf 524288 fast-io auth-user-pass reneg-sec 0 <ca> -----BEGIN CERTIFICATE----- MIIGIzCCBAugAwIBAgIJAK6BqXN9GHI0MA0GCSqGSIb3DQEBCwUAMIGfMQswCQYD VQQGEwJTRTERMA8GA1UECAwIR290YWxhbmQxEzARBgNVBAcMCkdvdGhlbmJ1cmcx FDASBgNVBAoMC0FtYWdpY29tIEFCMRAwDgYDVQQLDAdNdWxsdmFkMRswGQYDVQQD DBJNdWxsdmFkIFJvb3QgQ0EgdjIxIzAhBgkqhkiG9w0BCQEWFHNlY3VyaXR5QG11 bGx2YWQubmV0MB4XDTE4MTEwMjExMTYxMVoXDTI4MTAzMDExMTYxMVowgZ8xCzAJ BgNVBAYTAlNFMREwDwYDVQQIDAhHb3RhbGFuZDETMBEGA1UEBwwKR290aGVuYnVy ZzEUMBIGA1UECgwLQW1hZ2ljb20gQUIxEDAOBgNVBAsMB011bGx2YWQxGzAZBgNV BAMMEk11bGx2YWQgUm9vdCBDQSB2MjEjMCEGCSqGSIb3DQEJARYUc2VjdXJpdHlA bXVsbHZhZC5uZXQwggIiMA0GCSqGSIb3DQEBAQUAA4ICDwAwggIKAoICAQCifDn7 5E/Zdx1qsy31rMEzuvbTXqZVZp4bjWbmcyyXqvnayRUHHoovG+lzc+HDL3HJV+kj xKpCMkEVWwjY159lJbQbm8kkYntBBREdzRRjjJpTb6haf/NXeOtQJ9aVlCc4dM66 bEmyAoXkzXVZTQJ8h2FE55KVxHi5Sdy4XC5zm0wPa4DPDokNp1qm3A9Xicq3Hsfl LbMZRCAGuI+Jek6caHqiKjTHtujn6Gfxv2WsZ7SjerUAk+mvBo2sfKmB7octxG7y AOFFg7YsWL0AxddBWqgq5R/1WDJ9d1Cwun9WGRRQ1TLvzF1yABUerjjKrk89RCzY ISwsKcgJPscaDqZgO6RIruY/xjuTtrnZSv+FXs+Woxf87P+QgQd76LC0MstTnys+ AfTMuMPOLy9fMfEzs3LP0Nz6v5yjhX8ff7+3UUI3IcMxCvyxdTPClY5IvFdW7CCm mLNzakmx5GCItBWg/EIg1K1SG0jU9F8vlNZUqLKz42hWy/xB5C4QYQQ9ILdu4ara PnrXnmd1D1QKVwKQ1DpWhNbpBDfE776/4xXD/tGM5O0TImp1NXul8wYsDi8g+e0p xNgY3Pahnj1yfG75Yw82spZanUH0QSNoMVMWnmV2hXGsWqypRq0pH8mPeLzeKa82 gzsAZsouRD1k8wFlYA4z9HQFxqfcntTqXuwQcQIDAQABo2AwXjAdBgNVHQ4EFgQU faEyaBpGNzsqttiSMETq+X/GJ0YwHwYDVR0jBBgwFoAUfaEyaBpGNzsqttiSMETq +X/GJ0YwCwYDVR0PBAQDAgEGMA8GA1UdEwEB/wQFMAMBAf8wDQYJKoZIhvcNAQEL BQADggIBADH5izxu4V8Javal8EA4DxZxIHUsWCg5cuopB28PsyJYpyKipsBoI8+R XqbtrLLue4WQfNPZHLXlKi+A3GTrLdlnenYzXVipPd+n3vRZyofaB3Jtb03nirVW Ga8FG21Xy/f4rPqwcW54lxrnnh0SA0hwuZ+b2yAWESBXPxrzVQdTWCqoFI6/aRnN 8RyZn0LqRYoW7WDtKpLmfyvshBmmu4PCYSh/SYiFHgR9fsWzVcxdySDsmX8wXowu Ffp8V9sFhD4TsebAaplaICOuLUgj+Yin5QzgB0F9Ci3Zh6oWwl64SL/OxxQLpzMW zr0lrWsQrS3PgC4+6JC4IpTXX5eUqfSvHPtbRKK0yLnd9hYgvZUBvvZvUFR/3/fW +mpBHbZJBu9+/1uux46M4rJ2FeaJUf9PhYCPuUj63yu0Grn0DreVKK1SkD5V6qXN 0TmoxYyguhfsIPCpI1VsdaSWuNjJ+a/HIlKIU8vKp5iN/+6ZTPAg9Q7s3Ji+vfx/ AhFtQyTpIYNszVzNZyobvkiMUlK+eUKGlHVQp73y6MmGIlbBbyzpEoedNU4uFu57 mw4fYGHqYZmYqFaiNQv4tVrGkg6p+Ypyu1zOfIHF7eqlAOu/SyRTvZkt9VtSVEOV H7nDIGdrCC9U/g1Lqk8Td00Oj8xesyKzsG214Xd8m7/7GmJ7nXe5 -----END CERTIFICATE----- </ca> tls-cipher TLS-DHE-RSA-WITH-AES-256-GCM-SHA384:TLS-DHE-RSA-WITH-AES-256-CBC-SHA

Is this the configuration that they provided you? You'll definitely need to remove all but one of the servers. The username/password should be your VPN login information, otherwise they should specifically say what to use. Did you have <ca> before begin certificate and </ca> after end certificate? If not then you will need that added.

Here is the link to the .114 beta version: https://www.dropbox.com/s/4mwe5sx81gsc129/XR500-V2.3.2.114-DumaOS3.0.203.img?dl=0 Hard to say, we'll be releasing a new beta version soon so it depends how well that does as to when we would release it as a stable build.

Ah I see, that means you're on DumaOS 2.0 instead of 3.0, was that intended? Not sure I follow, to move location click the home pin icon then click on the map and adjust the radius using the slider.

While not officially released that firmware had been fully tested and was linked by the XR500 lead. We do not have a finished developed firmware to provide you with. Features that make it on to the router is up to Netgear. I couldn't give an estimate at the moment. I've not heard of that issue at all, did you factory reset after upgrading? What happens when you try to make the circle bigger?

That will almost certainly come with the next beta build - I don't have an eta on that currently but we're working on it.

Fixes related to the DHCP disconnections, IPv6 etc just overall stability should be improved - no new features.

Sorry, forgot the link! https://www.dropbox.com/s/4mwe5sx81gsc129/XR500-V2.3.2.114-DumaOS3.0.203.img?dl=0

The stripped version isn't a beta - it's a security update for the 2.0 version, unfortunately named the same. Here is the latest beta which hasn't even really been officially released but it is the most stable in my opinion.

No news yet, we're still working on it. I couldn't say at the moment, we are beginning shipments of the pre-orders and we have quite a lot to get through to get up to date. It depends how many the team are able to get out each day but if you were to purchase now I don't think it would ship for at least a week.

If you click the 3 dots in the top right of the interface then click advanced you should see factory reset.

Do you have access to the interface now to perform a factory reset?

Try the latest firmware we just released today, testing has shown it is quite stable, upgrade then factory reset and see if you notice any improvements. https://forum.netduma.com/topic/34950-new-r2-firmware-30205/

Hey, welcome to the forum! How can we help exactly?

I've asked Alex to post an update when he is able to.

We've only really just released the first XR700 build so there will be at least another one I should think. It really depends how stable they are as to when it can be released publically.

You don't need an internet connection to access the interface and actually you need to complete the wizard in order to get internet. Can you access 192.168.77.1 via the web browser through ethernet or WiFi?

Did you try my PM? It's likely that it will work properly when we release the next firmware so for the moment it may be best to use it behind the Google WiFi.

If you check the Internet Setup page on the XR which we know works and there are any differing settings there then we can copy that over to the R2 to see if it will work that way. We don't unfortunately as we're a small team. There is an issue we're looking at which is probably the reason why it isn't working correctly. I've sent you a PM.

No don't do that, if you have internet already then you don't need it and it would only cause you to disconnect. Check what Internet settings the Google WiFi is already using and see if you can enter them into the R2 to get a connection.

You need to find out if you need it first, it's not something you can just enable as specific details are required. VLAN isn't supported at the moment.

Great thank you, could you also disable IPv6 please and let us know when you've done that?

You won't be able to connect using DumaOS if there is no internet but the LAN IP should work. It may be you need PPPoE or VLAN when directly connecting to that.