Netduma Fraser

Can you provide a screenshot of your HybridVPN page please?

We've been doing a lot to automate it as much as possible but there are still aspects that require manual intervention, the hope of course is to make it completely automatic

The firmware in Early Access has a lot of fixes/improvements, it's always best to try what is available to see if that helps, if it does then that reduces troubleshooting, if it doesn't then it gives a better place to start for troubleshooting. What you have just said however is most likely the reason why you're getting that error, the interface isn't meant to be open 24/7, it will be timing out and that will cause errors. Close the tab when you're not using it and open when you need it and I suspect it will work a lot better.

We need to do a cloud update for it and then it'll work so we'll get that done next week, it won't affect your ability to use the Geo-Filter though

It's different when you have someone from the country hosting, it makes it a lot easier. Do keep us posted, most people don't have any trouble forcing EU/US.

A mobile app won't have affected the main router in any way, do let us know how you get on after the reset

Did you confirm it was definitely the SA server using the map? It's quite possible they have ping limits/prioritize people of the region, I don't think I've seen many people who have been able to force those servers but are able to force others. Best thing to do would be to try and force other servers such as in Europe and even East Coast of the US. If you can then it'll be something with that server preventing you.

Hope you're having a great holiday too! First of all disable QoS fully from the Congestion Control menu then see if it happens again, if it does then QoS isn't the issue at all and we can focus on other areas, if it doesn't then something within your QoS settings is triggering it. Does there seem to be any pattern as to when it happens, apart from it happens every few days e.g. start watching Netflix or gaming, working from home etc. Also when the speeds go down are you testing from behind the Eeros or is it the same if connected directly to the R2?

Make a new topic and we can go through everything and get you sorted

Ah okay thanks! We can look into it, depending on your browser (if it's Chromium based) you can enter the super advanced options/run a URL and it can prevent it

The one in Ireland is an authentication server so that will show up regardless. It can be difficult to force servers quite far away, I would suggest trying a different one as SA doesn't always seem to be available.

Yes we will do a cloud update, due to the holidays we're not able to do it as quickly as usual, we should be able to do so on Tuesday.

We can certainly look into it, are you referring to a popup or just the button below the sign in?

I'll check with the team on this, as you know we are working on DPI and have some good systems in place now to do this more efficiently!

Games can update and the servers we have showing may become outdated, once we receive a report we can look into it. If you don't try to get games in Asia and just focus on Europe does it work correctly?

Do this process and they should appear properly.

Hey, welcome to the forum! Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and see if it works then please.

Try this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager (if on PC) Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter with the manual option Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works.

Try this: Quit the application/game/client completely Remove device from the Geo-Filter Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter with the manual option Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works better. We won't be able to assist in circumventing SBMM though. We'll get a cloud update done for heatmap but it won't affect your ability to use the Geo-Filter.

I think the boosters are just standard extenders so in theory they should work just fine with the R2 yes

I'll add your name to the list for when we expand the testing group

As far as I am aware yes it should be working for PPPoE, I'll need to see where the team are at when they're back

It should be, that might be helpful thank you, I'll pass it onto the app dev to see if they have any more insights

What are the locations of the servers you're trying to force?

There isn't a version for the 1000 that I can currently provide, once the team are all back in the new year it won't be too long before a version is available.