Netduma Fraser

No need to flush the cloud, the cloud update would already have been uploaded to the router. It's just how you normally filter, put your location/radius over a server/region you want to connect to, strict mode on in the Geo-Filter Map menu, Ping Assist 0 and then search. If you do notice that you get kicked just before the game have a look on the Geo-Filter and there will be something blocked. Ping this (if needed can turn Auto Ping off in the menu) then name it and click allow on the ping panel and you should be able to get a game after that - it could take a few times allowing these servers. If you do come across servers you need to allow please let us know the IDs and we'll add them to our allow list.

As an in encrypted key that will allow access to the R1 remotely, as we've not accessed an R1 in a long time they're trying to find that so they can access your unit.

That's a local IP so we couldn't join off that, I think your IP has stayed the same though. The dev said they're missing a key they need to access so trying to get that first and then they should be able to access.

Okay great, double check the DMZ on the ISP modem so thats still correct and I'll see what the dev says tomorrow once they're back in

The PC actually has that as its IP address or says that's the gateway address? Without access to the interface, you'll either need to factory reset or reboot - if you're going to reboot unplug it for 10 minutes, then plug in, wait 2 minutes and attempt access

I'm checking with the dev now to see if they made a connection, what IP is your device getting that is connected to the R1?

We have and we're working on it for this next sprint

Very odd but great to hear that, thanks for letting us know!

Are you asking or saying it is working?

Sounds about average for your connection then unfortunately, maybe they will be able to do something though!

We have reproduced the chat issue, just a case of narrowing down why that's happening so it's definitely something we'll be able to fix. As it's shared, have you checked really late at night/very early in the morning to see if the ping/packet loss is reduced? Packet loss is normal to a certain extent but it's usually less than 1% on a decent line so being shared I can see that probably being about average - I don't know too much about it but that would be my expectation, especially if it does reduce during quiet times

It might be we need more settings available for IPv6 which I have requested before that can work. Though it shouldn't be too much of an issue not receiving pings, won't be related to chat as that's not working on IPv4 either. If it happens direct to the modem then you're definitely barking up the right tree, could even be the modem itself.

You can keep it disabled if you think that might be helping with the disconnects. That's right, I suspect if you enable that then the test will not mention that as a problem

Glad to hear it! Port Scan Protection is enabled by default so is recommended but it's up to you. I'll get the team to update heatmap again. Have you disabled respond to ping by any chance in settings?

Could you post again from a PC connected to the network - the IP has changed again

We're working on it right now so hopefully it will be sorted for the next version!

I just think the dev is really busy, we had a similar issue for a handful of users on the R2 that was fixed by a dev remotely connecting so I'm pretty sure it will be the same issue. I am chasing as much as I can

I'd suggest unplugging the router from power for 10 minutes, then plug in, wait 2 minutes then perform a hard reset using the pin in the back, hold for 30 seconds, release, wait 2 minutes then access and see whether that stops the crashes occurring. The bandwidth shouldn't affect it too much and share excess should be better on so it gets the bandwidth it needs when it needs it? I will badger the dev all week to get it done, sorry about this!

We did do an update so it should be better but I've already instructed them to do another

Great thanks, did you put them in the form?

Great thanks, I've passed that on, will get back to you as soon as I can

Sorry for the delay, dev tried to access today but wasn't able to, I suspect your IP has changed. Could you post here again using your broadband connection please?

To answer your questions: Use Ping Heatmap to find out where the servers are then use that to inform your Geo-Filter settings to force those servers. Click the ? icon at the top of the Geo-Filter page and choose the Rapp specific tour. If it uses OpenVPN then yes you can use it with the HybridVPN feature on the router and apply it to the TV

Hello, welcome to the forum! Ping Heatmap just pings the servers for the specified game - select the game, select ping and it will show them on the map. You will need to use a VPN to change your IP address to a German one if you want to do that.

Sorry about this, I know the dev is really busy, I'll see if I can get someone else to do this on Tuesday once they're back in the office.