Netduma Fraser

I've responded in your topic

A factory reset would definitely fix it, I'll then add your name to the list for expansion for the beta and you may see more stability on that version

That one is an anomaly, you can ignore that one, it won't be an actual player/server

Reboot the router, wait 2 minutes then access the interface, does it load correctly then?

Have you done a factory reset, that would most likely get it all loading again. It's important to wait a few minutes after a reset/reload so it can all load properly.

But you are able to access the System Information page to change the retries? When did the issue start exactly, after an upgrade, changing settings, power cut etc?

Is it for the interface as a whole or specific pages? Does it happen as soon as you access the interface/a page or after changing settings for example?

Hey, welcome to the forum! What firmware version are you using? What workarounds have you tried precisely?

It's very unlikely to be honest but thanks for the kind words!

Hey, welcome to the forum! This is very unlikely, the majority of our customers don't have connections that would allow them to benefit from this, thereby pushing up the cost unnecessarily. We've always tried to keep our routers around the same price to it is accessible to the majority.

So the connection re-establishes itself automatically without a reboot or anything like that? If you haven't rebooted since the disconnect could you grab the log file from the System Information page on the router and post it here, that should give us an indication of what is happening. What router is it you're using?

Hey, welcome to the forum! I'll put your name on the list for when we expand the group.

I've added you to the XR beta group, install that and see if that resolves it

Happy New Year! There isn't much more that I can say really. We are doing a closed beta test of an XR500 firmware and will be opening that up a little, once we're happy with that we can get it released or a version with fixes released then it won't be much longer for the 700. We know it's been awhile and people want it so we're doing our best to get it out.

I'll add you to the list for when we expand the group

Once back in the office next week we'll be able to do an update

I'll check with the team on this, as you know we are working on DPI and have some good systems in place now to do this more efficiently!

Assuming the beta goes well it won't be far off

Couldn't say at the moment, we would do a staggered roll out at first

Latest public release yes, check the home page of the forum for the latest. You're very welcome!

If there is no Wireguard option on the XR500 then it will not work, the option has to be there.

Okay thanks for letting us know, we'll do a cloud update as soon as we can

Not currently no. Yeah make a new topic and include the configs you're using and we can take a look.

We haven't specifically tested that provider but it should as long as the template above is followed. It will get the DPI cloud update yes.

You're already approved, you don't get an email when it's done but take a look on the main forum and you'll now see the Early Access section