Netduma Fraser

Do let us know how you get on and provide an IDs of servers you think are mislocated and we'll get them corrected

You'd need to email us [email protected] for this. What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? How have you setup the Geo-Filter and Congestion Control?

I would generally advise keeping it enabled but if people are saying it's making their experience worse (which is shouldn't), then it is likely because of the added ping if their connection is more stable than others.

Just upgrade to the same firmware you're on currently. If that doesn't work you could try rolling back then upgrading to the current

https://kb.netgear.com/000064837/XR1000-Firmware-Version-1-0-0-64

I was under that impression as well. The thing about IPs is that they are bought and sold between countries and so the IP databases that hold the locations for IPs are not always accurate. This is what has happened for the LA one for example, at some point that IP address was used in LA but is now in Europe, however the IP databases haven't all caught up. It's a good thing in a sense for privacy, you wouldn't want them to be 100% accurate. Yes please any IDs you think are wrong please do let us know.

Thanks for that, so the first two are in Austria and Netherlands which explains why the Serbia one is low. Most servers, especially CoD don't respond to traditional pings and so in some cases the ping can time out which I think is what is happening, it's taking the last ping response. I'll see what we can do about that.

If you could connect to the interface with a wifi device and grab the logs that'd be super helpful!

No, it means how often the game refreshes information - the higher the better but if you're playing one game they will usually have 1 tick rate and it never changes

So strange, could you downgrade the firmware and see if it works then please?

A fix will be on the way soon!

Ah, you need to take the device out of the DMZ - that is why one is open and the other isn't. Then test, if they're not both open then do the port forwards as I mentioned.

Thank you for the kind words, means a lot!

Yes that's correct, Congestion Control

You can only ping the game when you make a connection to it, the R1 you can see the ping of the server as well, is there something else you're expecting?

To answer your points, is the constant reboots to combat your ability to access/disconnects? If you provide the logs when you get a disconnect I can take a look at it, it may not be the issue others have mentioned. If your ping is quite stable i.e. it doesn't fluctuate much then you are then just raising your ping unnecessarily with Steady Ping on - I also think we need to do more to educate people on it as it is such a new feature. I think going forward we'll have that option disabled by default. A new firmware will be coming soon which should address the main pain points users have reported.

It's better to have a higher ping and a low jitter, puts you more in sync with the server

That'll be why it's raising it by that level then. I can request what you've asked for but I think they would say the same as me. That sounds like a mislocated server potentially, if you provide the ID we can get that moved easily.

On the port forwarding page, port forward port 3074 to the PS, then do another one for port 3075 to the PC. Like this:

The exact same please

Take it out of bridge and put the XR WAN IP in its DMZ instead, does it work then?

You have to be the host for the Geo-Filter to work properly in that situation as they can connect to everything and you can only connect to servers within your radius. If you're host it will prioritize what you can connect to

Have you set the DMZ on the R3? If so that'll be why you can't add the ports. If you played different games that could be an indication of why it switched to UDP

Is that ping stable though or is it fluctuating up towards 45ms?

Set a static IP there on the PC and set the same static IP for the PC on the R3, that way the PC should never try to get another and they'll match