Netduma Fraser

Try this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter with the manual option Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works.

Currently the only way to buy it is direct from our website, we do charge VAT/taxes if applicable at checkout so you wouldn't need to pay this upon entry to your country. It's possible you may pay customs fees but this is dependent on the customs policies in your country.

Are they in instant on/standby modes and perhaps downloading updates in the background? Could you provide the ID of the server please?

The team are doubling down on these issues so I'm sure they will get it sorted very soon. Disabling IPv6 in LAN/WAN has been reported as a potential workaround as well as disabling priorities on SmartBOOST. Once these issues are sorted it'll be much more solid for those of you experiencing them.

Try this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager (if on PC) Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter with the manual option Set up the Geo-Filter how you like (set Ping Assist to 0) Wait 2 minutes Boot up application/game/client Then see if it works better as it appears the server there is allowed when it shouldn't be so this should prevent that and just ensure the Chile servers get allowed, meanwhile I get that relocated.

Check the IP on the PC itself, then check it with the device you think it is on the Device Manager, do the IPs match?

No there isn't, it's a built in firewall, it would not be a good idea to do so either!

It's on the list but doesn't guarantee inclusion, I think later on in the year we'll be looking more into suggestions once our planned updates are done.

Yes you can absolutely still use it and get a good experience!

I haven't heard anything thus far, likely because they're focusing on other issues but I will chase this for you.

If you're directly messaging that's probably why you haven't received a response yet as we get so many direct messages, it's best to make a topic and we'll always get back to you - it's nothing to do with the router you're using, we'll support everyone equally. Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 4 minutes before accessing and see if it works then please.

When that happens is the biggest icon on the map the one in your radius? If so could you provide its ID please? It may be incorrectly located in which case we can move it to prevent that happening again

That is brilliant thank you very much, we'll get them added!

We are looking into improving UPnP so yes should be resolved soon

Could you provide a screenshot of what you're seeing? Are they in instant on/standby modes and perhaps downloading updates in the background?

No there isn't, Smart Connect decides the band based on the usage automatically

Awesome to hear that, welcome back!

Try giving them reserved IP addresses in DHCP and see if that prevents it

For multiple devices you would have to port forward 3074 for one device and then 3075 for the other device and they can then both get an open NAT

Very hard to say just from that information, when you have that high ping in the game, what does Auto Ping say on the Geo-Filter?

There is .41 you can use. I don't have a time frame, I won't be giving out ETAs any longer, I'm sure it won't be long but the more we rush firmware the more likely it is to introduce new issues

You're not able to change the lease unfortunately. Best thing to do would be to reserve IP addresses for devices so they don't go through the renewal process

Disable Smart Connect in WiFi settings, this will split 2.4/5GHz into two separate WiFi connections you can use so you can then connect the Sonos directly to the 2.4GHz.

Search the HMA site or contact their support and they should be able to provide them/point you in the right direction

You'll need to use the configuration file method instead of the basic setup for it to work - you can obtain them from HMA