Netduma Fraser

Have you run it again since all this activity started?

If you make a new topic we can help you there

Do try with Steady Ping disabled and also use the Simple method instead of custom for filtering and see if that helps

That may be expected behavior then but I'll double check with the team

We are aware Ping Optimizer/Speed Test isn't 100% reliable at the moment and it's something the team are working on. Those features can still work, it just may not be every time. In the meantime best to adjust Congestion Control manually in Ping Optimizer > Advanced.

30 is absolutely plenty - gaming only uses around 1Mbps at most - you could set it to Auto so it only applies when you're gaming

I've sent you a PM, could you see if that helps please?

70% is our recommended starting point, see how that is for you and then adjust from there

Yes as it won't be anything caused by the router itself

Great to hear it has improved and thank you for the other points, I have passed them onto the team - when you apply the static IPs do the devices reconnect themselves quickly?

Try this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works better.

Doesn't look like it's trying to search at all, if you restart the search when that happens does the same thing happen?

I think we're aware of an issue surrounding Oklahoma servers so we'll push out a cloud for that soon

Try with Congestion Control set to Always and the download/upload percentages at 70% each

Could you grab the logs from the router when you notice the disconnect please?

As above, should be resolved in the next version!

Congestion Control for Upload should definitely be lowered - I think that will help you. Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work then. For consoles it is normal that is adds that way. You are on an older version, this is the latest: https://forum.netduma.com/topic/53938-new-r3-firmware-4041/

For the iPhones, disable the Random/Private MAC addresses option on the phones for the WiFi network and see if that works in future. An update is coming to the app which should allow the router to connect.

It's quite hard to read the ping on the bottom graph but your connection inherently is not stable so that will be part of the issue - it'll only ever be as good as it is idle. As I can't read the ping readings properly, just going off the line it does look somewhat comparable but see if with experimenting with the Congestion Control percentages you can get it closer to the first picture.

Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work then.

None yet but we'll get it added as soon as we can

Could you provide more info on the destination/source of them?

Great to hear that fixed it for you!

Could you clarify what you mean/what your use case is?

When it happens and you access it for the first time are you prompted to go through the setup wizard? Netduma Limited Do you have it connected to a power extender or direct to an outlet? If an extender please try direct to an outlet. Otherwise do you have another power adapter you could try with?