Netduma Fraser

As above that'll help you login on a PC. For the app, uninstall it then re-install it, does that allow you to login?

No to both. .50 has some security updates that's all.

Thank you again!

Exactly as above, let us know if that resolves your issue!

Thank you for the suggestions, I will pass them onto the team! For #1 one though, it appears to resize for me based on the size of my browser window, could you provide a video of what you're seeing there?

If you could answer the above that would be really helpful! Did you factory reset after the update? Also what are you doing on the network when you notice it being high?

As LMG said, try that and see if it helps please

Fair enough, well we will have new firmware soon that will have more fixes/improvements so best to try it again when that is available

Because it makes it very hard for me to support multiple people in one topic

Yes we do still have stock!

Okay so that was an issue then? Now you know the correct names for them to they appear to be blocking on Adblocker?

There is a guide here but there isn't much else you need to know to do it https://support.netduma.com/en/support/solutions/articles/16000087492--dumaos-optimal-settings-guide-hybrid-vpn You need to get the configuration files from HMA - you'll need to contact them to find it. You copy the contents of the file for the server you want (once they have provided them to you) in the config box, enter your login credentials in the relevant places and then connect.

Try that and let us know what happens

Use this guide while saturating your connection with downloads https://support.netduma.com/en/support/solutions/articles/16000074717-how-to-test-your-internet-ping It's best to start with a high value for Congestion Control (set to Always), say 95% then do a test, decrease by 10%, test, decrease by 10% etc, until you get to a value that is pretty good and then try 5% either side of that value to see if it can be improved. It's important to note that Download & Upload on Congestion Control don't have to be the same value and that you may have a better experience with differing values. Also what is the amount of packet loss?

Should be fine then, if you disable the Geo-Filter do you see the same behavior?

Great to hear that, thanks for the update!

What game/playlist are you playing? Do you know how many servers are in that area if you use Ping Heatmap?

Thanks for posting your solution here and over on the NG community!

You'll need to use the manual method at the moment so get the configuration files from HMA and then use it with the Advanced Setup and it'll work

The fix for this will be in the next firmware so all taken care of, shouldn't be too much longer

Are you having any issues? The logs show background processes that can appear like issues but are normal. A lot of the entries are within the same second which is why it looks bad

You don't need to allow/deny manually unless for example it was a really bad game experience so you don't get put on it again as the radius will block anything outside it. Where is your location/radius set?

I believe it's because the max speed with QoS is limited and you wouldn't reach the full speeds on that plan

Ahh I see thank you. I've never heard of the app so that is likely why as we won't have tested it. I'll pass it onto the team.

The only other thing in the log is about DHCP so could you try giving the PC a static/reserved IP and see if that helps please