Netduma Fraser

No not in this one. It's a nice idea but people would definitely submit non bug issues, easier to curate on the forum and then pass it on to the team manually, I'll collect what I can and they'll ask for more info if needed. Thanks! There aren't any full proof workarounds we know of at the moment. Disabling IPv6 in LAN/WAN and disabling SmartBOOST entirely can help in some cases.

No it's more for me to see what ping the router might be taking into consideration, it's something I've raised with the team. I think the Geo ping is reading too high as the ping has timed out but the in game ping won't actually be as high so it won't be as bad as the Geo makes out

The logs show the backend processes and what is happening, it may not appear as an error necessarily or look like anything is wrong to you but would mean something to the devs. Always worth posting them just in case.

We are aware Ping Optimizer/Speed Test isn't 100% reliable at the moment and it's something the team are working on. Those features can still work, it just may not be every time. In the meantime best to adjust Congestion Control manually in Ping Optimizer > Advanced.

Can you provide a screenshot of your Geo-Filter page showing what you see when this happens please?

So when you're in a game the Games Console rule isn't lighting up/showing any traffic at all? Are you playing through Steam or Battle.net?

What's the trouble exactly? Can you provide a screenshot of your Geo-Filter page please? What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

I said it was in testing currently, we've fixed the issues (we believe) but they haven't been confirmed fixed yet so that's what we're doing currently. No point releasing a firmware with promised fixes unless it actually does. We don't conduct firmware testing with influencers

If you email us we can give you a confirmation [email protected]

Did you try this method below?

You can put the console in the DMZ and that'll be an easy way to get an Open NAT

Okay so not the app specifically, hopefully will be resolved in this next firmware

Set the DHCP lease to 10000, save, reboot then see if that reduces the disconnects please

There is nothing at 2pm, did it disconnect more than once? I can see your public IP changed which could account for 1

What does it say when you try to connect? Are you using the default WiFi password or did you change it? How are you rebooting it?

Are you able to access via a PC or is it just the app?

Do you get the same issue with the filter disabled?

At what time has it happened? Then I can match up with the log

I can get the team to take a look at that, what platform are you playing on?

Next version will have a lot of improvements!

What do you mean exactly? That your devices can't connect to the WiFi They connect to the WiFi but don't have internet You can't access the interface through WiFi

That's great to hear, thanks for the update!

It's a bug that has been fixed in the next firmware version which is going through testing currently so shouldn't be much longer until it is available.

It's a bug that has been fixed in the next firmware version which is going through testing currently so shouldn't be much longer until it is available.

1-2 working days generally but its not guaranteed