Netduma Fraser

Is that DMZ on the R3 or DMZ on the provider router?

Let us know if the above process works!

Is the gaming device still on even in an instant on/standby state?

Did you split the WiFi bands? If not its likely your device is using 5GHz at that time and will then switch to 2.4GHz when needed.

Factory reset can be done either via the interface or by holding the reset button in the back of the router for 30 seconds. Unplugging is just a reboot. The firmware is attached to the first post on that link, there is also an alternate download link at the bottom of that post.

As above, your confirmation is also likely in your spam/junk folder. If not and you want it email [email protected] and we can get a confirmation over to you

Can you provide a screenshot of the Geo-Filter showing what you see when this happens please? We don't have telephone support as we're still a small company

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode What speeds do you pay for/expect and what are you receiving? Presumably you're testing via ethernet?

No it's the same firmware but best to do a factory reset after upgrading

Try the latest here: https://forum.netduma.com/topic/53938-new-r3-firmware-4041/

Okay please let us know if it happens again!

Are you checking the speed test on the router? If so what does speedtest.net show you?

Likely for stats for nerds to update it'd need to be a new connection/another server

Yes you can do that and it should work just fine!

Yes that's correct, copy the WAN IP from the WAN page on the R3, find the DMZ option on the V hub and paste it in and apply then check the speeds through the R3

That all looks okay, could you take the VM out of modem/bridge mode and put the R3 in its DMZ please? I've found the modem mode to be a bit unpredictable

Can you provide a screenshot of the Dashboard and Ping Optimizer > Advanced please as well as the WAN page

You just need to add the device once, even if it shows as inactive you should still see icons on the map. Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Use Simple instead of Polygon Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work then. The order confirmation with the order number is likely in your spam/junk folder. You can see the return policy at netduma.com/terms

What is the exact interface URL you're trying to access with?

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3?

What firmware version are you on currently?

Don't think I've seen this one before, if you clear your browser cache/cookies does it then load properly?

You could try something like this https://helpdesk.flexradio.com/hc/en-us/articles/202118518-Optimizing-Ethernet-Adapter-Settings-for-Maximum-Performance

If you give the router a reboot from the interface they should all be able to connect again

What game is it you're trying to filter exactly and how did you add the PC to be filtered?