Netduma Fraser

Give it a reboot and that should allow you to access again

It definitely seems to be the issue for the workaround I gave you so assuming you've set all the static IPs, disable DHCP entirely and see if that helps please

It's doing a lot of DHCP lease renewals for some reason, if you set the lease to 10000, apply, reboot, does the CPU issue come back?

Access your ISP modem/router, put it in either bridge mode or modem mode. Alternatively you can set the R3 in its DMZ using the IP it gives the R3 (you can also find this IP on the R3 WAN page)

Yes please

You don't have to no

Do you have a PC or another device that you can try to access it via ethernet? Can you access using the DumaOS mobile app?

That'll be in the firmware coming, you can see that here: https://netduma.com/terms

Keep us posted! We will be testing so if it doesn't work we'll make changes

Zoom out fully on the map, do you see any other icons on the map at all?

For the Advanced Setup (which you will need to use) you should have a OpenVPN config that looks something like this: client auth-user-pass ping 5 dev tun resolv-retry infinite nobind ;user nobody ;group nobody persist-key persist-tun ;http-proxy-retry # retry on connection failures ;http-proxy [proxy server] [proxy port #] ;mute-replay-warnings ns-cert-type server verb 3 ;mute 20 route-metric 1 comp-lzo yes comp-noadapt cipher AES-256-CBC <ca> -----BEGIN CERTIFICATE----- MIIGVjCCBD6gAwIBAgIJAOmTY3hf1Bb6MA0GCSqGSIb3DQEBCwUAMIGSMQswCQYD VQQGEwJVSzEPMA0GA1UECAwGTG9uZG9uMQ8wDQYDVQQHDAZMb25kb24xEzARBgNV BAoMClByaXZheCBMdGQxFDASBgNVBAsMC0hNQSBQcm8gVlBOMRYwFAYDVQQDDA1o aWRlbXlhc3MuY29tMR4wHAYJKoZIhvcNAQkBFg9pbmZvQHByaXZheC5jb20wHhcN MTYwOTE0MDk0MTUyWhcNMjYwOTEyMDk0MTUyWjCBkjELMAkGA1UEBhMCVUsxDzAN BgNVBAgMBkxvbmRvbjEPMA0GA1UEBwwGTG9uZG9uMRMwEQYDVQQKDApQcml2YXgg THRkMRQwEgYDVQQLDAtITUEgUHJvIFZQTjEWMBQGA1UEAwwNaGlkZW15YXNzLmNv bTEeMBwGCSqGSIb3DQEJARYPaW5mb0Bwcml2YXguY29tMIICIjANBgkqhkiG9w0B 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CERTIFICATE----- </cert> <key> -----BEGIN RSA PRIVATE KEY----- MIIEpAIBAAKCAQEA5XY3ERJYWs/YIeBoybivNlu+M32rJs+CAZsh7BnnetTxytI4 ngsMRoqXETuis8udp2hsqEHsglLR9tlk9C8yCuKhxbkpdrXFWdISmUq5sa7/wqg/ zJF1AZm5Jy0oHNyTHfG6XW61I/h9IN5dmcR9YLir8DVDBNllbtt0z+DnvOhYJOqC 30ENahWkTmNKl1cT7EBrR5slddiBJleAb08z77pwsD310e6jWTBySsBcPy+xu/Jj 2QgVil/3mstZZDI+noFzs3SkTFBkha/lNTP7NODBQ6m39iaJxz6ZR1xE3v7XU0H5 WnpZIcQ2+kmu5Krk2y1GYMKL+9oaotXFPz9v+QIDAQABAoIBAQCcMcssOMOiFWc3 MC3EWo4SP4MKQ9n0Uj5Z34LI151FdJyehlj54+VYQ1Cv71tCbjED2sZUBoP69mts T/EzcsjqtfiOwgrifrs2+BOm+0HKHKiGlcbP9peiHkT10PxEITWXpYtJvGlbcfOj Ixqt6B28cBjCK09ShrVQL9ylAKBearRRUacszppntMNTMtN/uG48ZR9Wm+xAczIm dG6CrG5sLI/++JwM5PDChLvn5JgMGyOfQZdjNe1oSOVLmqFeG5uu/FS4oMon9+Ht fjHJr4ZgA1yQ2wQh3GvEjlP8zwHxEpRJYbxpj6ZbjHZJ2HLX/Gcd9/cXiN8+fQ2z PIYQyG9dAoGBAPUUmt2nJNvl7gj0GbZZ3XR9o+hvj7bJ74W2NhMrw6kjrrzHTAUQ d1sBQS8szAQCLqf2ou1aw9AMMBdsLAHydXxvbH7IBAla7rKr23iethtSfjhTNSgQ LJHVZlNHfp3hzNtCQZ7j0qVjrteNotrdVF7kKPHDXAK00ICy6SPNjvrXAoGBAO+v 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Glad it's working now, do let us know if it happens again!

Can you provide a screenshot of what you're seeing please?

What is your uptime currently? If you come off the interface for a few minutes then check again has it come down?

Could you scroll down to the bottom of the log and also provide the config you're using please?

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

This is something we'll be testing yes. It's likely it'll already work if you add your phone with the CoD service/change the phone to a PlayStation in Device Manager then add it

If you can provide a screenshot of what you see when that happens please that'll tell us more

The beta is a more up to date version than the public one you will be on. You should already have that option so may be its on the beta one instead

Upgrade to the beta and see if it works better then please https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/

If you disable the Geo-Filter do you get the same experience?

He's a little busy at the moment but he will be looking into it shortly

Good to hear! We haven't adjusted anything. Do the steps I mentioned above and that should help

Is the PC directly connected to the router via ethernet or WiFi or is it connected through a switch or extender etc?

Did you manage to try it today and see if you get the same issue?