Netduma Fraser

Yeah that makes sense, processing delay is apart of every game but they don't always choose to show it in their ping calculation. Generally CoD did used to do this for every server but it appears they're reducing that so you may encounter some servers where it appears higher in game or some where the ping is exactly the same. If the ping in game is over 30 ms higher than the Geo ping then the server is under load and you'll have a better experience with another server. It won't be a used router - we open it to apply the firmware to it but we always take great care when doing so. However, if that's the case then it is likely customs have opened it. What happens when you try to update it exactly? After you upgrade that issue should be resolved. Hard to say as you've not mentioned why you were restarting and higher ping could be any number of things. Try out the firmware, if you're having the same issues make a new topic and I'll be happy to help there. It was released last week so it depends if you've upgraded or not. This one is .219, if you look at the R3 interface on the top right you'll see the version number, if that is lower than .219 then this is newer. You can see it on the homepage, alternatively it's listed in the bottom left. You don't need to do either

Thank you for the report, would you be willing to enable remote access so the team could potentially remote in tomorrow to take a look?

Thank you for the report, would you be willing to enable remote access so the team could potentially remote in tomorrow to take a look?

If you could disable IPv6, enable remote access and then let us know when it next happens but don't reboot or try to fix it in anyway so we can have a look at that time that would be really helpful!

We will be doing more work on IPv6, not to worry Most likely processing delay, the game usually shows a bit higher than what you'll see on the Geo-Filter due to this

No easy way to check as they're both the same essentially. I'll pass the logs on to the team and have them check the remote logs at around 4am your time to see if there is anything there. If it then starts to happen consistently would you be happy to have closer communication with a dev to diagnose the problem?

Thanks for clarifying, are you using the singular WiFi SSID or have you split the bands? Try the following and see if you have a better experience after that: Split the bands, give 2.4/5GHz different names and apply - you'll want to connect to 5GHz specifically for speeds Use a WiFi analyzer to find the least congested channel and change to that Experiment with the widths to see what gives better results Ensure it's in an elevated position - not on a metal surface Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity ~3 feet if possible Set the antennae to this position _ | | _

I've been told it'll be included in the next DPI update

If you disable the protection options in Settings > Troubleshooting > Advanced are you able to get higher speeds?

Are you on the Early Access version of .219 or the public one? If you're on the Early Access version we should be able to check the remote logs for more details

It's obsolete as they'll be covering the same domains. In that instance add that URL to your whitelist and it'll no longer be blocked.

What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g. XR in its DMZ, modem/bridge mode

That's very hard then from a networking perspective then to troubleshoot as there is nothing to go off. May be worth trying to force servers slightly further away and see if they play better even if they have a higher ping. No you don't need to leave it on the entire time. If you zoom out fully on the map can you see any server on the map in that scenario?

Good advice above, if you can't get Open that way then it's possible you have a CG-NAT

Can you expand on what that means exactly?

In that case do you require PPPoE/VLAN/DHCP Identifiers to get a connection?

As above, devices can cache IPs/location so a restart should get it working

That'll work yes

Are you actually seeing servers/ping when you're playing? If so you can ignore that, it's just a visual misreading. If not, what platform are you playing on and what game? How have you added the device to the Geo-Filter?

Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Use Simple instead of Custom radius Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work then.

Have you accessed the interface and gone through the Setup Wizard? You will need to do this before you're able to get internet

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

Are you on the latest version? https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/ How have you set Traffic Prioritization? Is Adblocker definitely not showing any blocked entries?

Ah yes, you'll need to do that via the web page

You are correct, thanks for the reminder - it's not currently available but when the 3.3 update is available it will be