Netduma Fraser

I can reproduce this for the most part, thanks for the reports, this will be a DPI/Cloud issue that we can fix without a firmware update, I'll pass it on

Is it just that device being booted off ethernet? Seems strange that it's just happening when gaming, like the Geo-Filter is blocking a server

You can re-enable it and we can resolve the initial issue or you can use port forwarding to achieve an open NAT. Yes Steady Ping does increase the latency to provide a solid steady ping that does not fluctuate, therefore putting you more in sync with the server. If you don't want the additional ping you can disable it and it will go back down.

It looks like you're trying to use the DHCP identifiers and PPPoE at the same time, which one is it you specifically need for the internet? Then remove the other one, save, reboot the ONT, wait 2 minutes, reboot the R2 from the interface, wait 4 minutes and then see if you get internet please

Use this firmware and see if you have the same issue please: https://forum.netduma.com/topic/57223-new-firmware-r3-dumaos-40402-disconnections-fix/

Ahh good to hear, thanks for the update, your router likely hadn't updated the cloud yet

That shouldn't be the cause but as long as you're not getting any NAT issues that's fine. Of course, what's your question?

Added

A crash in what sense? If you enable Steady Ping it will raise your ping so if you re-enabled it that will be why.

Added

We have a new version, please try this one: https://forum.netduma.com/topic/57223-new-firmware-r3-dumaos-40402-disconnections-fix/

Use Congestion Control and disable Steady Ping and it will reduce

Settings > Troubleshooting > Upload Firmware

Thanks for the updated report, Alex will be deep in cloud stuff now so hopefully he can sort this pretty easily

How have you setup Congestion Control, SmartBOOST, Geo-Filter etc? What are the ping differences, where are you measuring them etc?

No yesterday: https://forum.netduma.com/topic/57223-new-firmware-r3-dumaos-40402-disconnections-fix/

Okay thanks, I'll pass it on

It's something we'll need to remove from the whitelist, you don't need a new router, could you ping that allowed server and provide us with the ID please?

If you haven't changed anything on your side then it's almost certainly the game, especially being launch weekend the servers are probably absolutely slammed. We did release a new firmware though so worth trying that too.

I've added you, please try again

That's great to hear, thanks for the update!

That's great to hear, thanks for the update!

There is no set time frame on when a game is requested vs when it is added - also a game that's requested by 10 people will be prioritized over a game requested by 1 person if you see what I mean. They will get to it, with the BO6 launch they have been busy.

Hold the reset button on the back of the router for 30 seconds, then wait 4 minutes before accessing the interface, then you can set new credentials in the setup wizard. In case I misunderstood, the credentials for the app are the same credentials used to access the interface on the web browser.

They'll have the private/random MAC addresses option enabled - check on the actual WiFi details for the R3 on your phone when connected to it and you may see it there, otherwise it'll be in the settings on your phone. Disable the options, re-set your reserved IPs and they should stay.