Netduma Fraser

Are you on the latest firmware version (.290 which was in Early Access but we've just released publicly) as we did improve upon this in that version

Delay is the amount of delay that has been added to your normal ping to the server / 53 is the tickrate is how often the game updates information essentially, the higher value the better, you can't do anything to influence this / Bandwidth is how much bandwidth is being used for the game That's the number after the colons on your device IP address in the source column, no other way apart from this.

I'll add it to the request list, thanks!

The latest public version is pinned to the top of the sub forum you're posting in: https://forum.netduma.com/topic/56107-new-r3-firmware-40236/ Upgrade and see if it keeps happening, if it does please grab the logs from the troubleshooting page.

You should be hiding these public IP addresses. What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

I have requested PUBG be added recently so it is on the list. I think it was removed because it wasn't able to be filtered

Ah gotcha, you're on the latest then. Simple and the waiting/restarting should do it then.

Added

It appears you are receiving an IPv6 address, what makes you think you're not? It shows you have a public IPv6 address in that screenshot

Okay grab the log when it next happens please - how are you connected via ethernet or wifi and does it still happen using the other connection method?

There is a server likely outside your radius that is being connected to but not visible when fully zoomed in. You are on an older version also so upgrade first. Also: Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Use Simple instead of Custom radius Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work better then.

Thanks for letting us know, please provide a video of what is happening next time and that will help us determine what may be happening

You should have QoS on based on the fact you want smooth gameplay and for everyone to be able to use the internet at once - that's what it was designed for. Have a look here: https://support.netduma.com/en/support/solutions/articles/16000077073-dumaos-optimal-settings-guide-qos

Thank you, it would be best if you try this firmware specifically:

Thank you for the information and for your patience on this issue, I do understand it's frustrating, the hard part is we're not able to reproduce the issue but we believe we're getting closer. I've given you Early Access, please try the firmware there to see if that resolves it: https://forum.netduma.com/forum/151-netduma-r3-early-access/

The two servers you're trying to force are very difficult to force a connection to because as above they don't always seem to be available, it would be better to cover at least one other server when this happens.

No way to specify like you would want, I can add it to the request list but can't guarantee when/if it might be implemented.

The home page reporting isn't very accurate currently but that will improve

Behind the XR are you able to ping the modem LAN IP in command prompt? Nothing really would have changed to affect that between the updates honestly and that would be a NG change and they rarely touch that area.

Exactly as above, Internet Rules are essentially parental type controls

Exactly as above. How have you setup the QoS page overall?

Do you have an Anti-virus/firewall installed on your PC? If so it could be blocking the interface, either disable it then check or add http://192.168.77.1/ as a trusted site and then check please. A browser based Adblocker could also be blocking it.

So the above screen is fixed when you disable your browser based Ablocker? Add the interface URL to it's whitelist and that will prevent it.

I've given you Early Access, please try the firmware there to see if that resolves it: https://forum.netduma.com/forum/151-netduma-r3-early-access/

Okay great, could you grab the log when the disconnect happens please?