Netduma Fraser

What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g. XR in its DMZ, modem/bridge mode Do you have Armor enabled?

I'll let the team know this is something you'd be prepared to do!

Have you blocked any servers on the Geo-Filter at all? If you disable the Geo-Filter can you get in?

It really depends why it is happening, it may be that it has been whitelisted in which case we'll have to remove that, I would have thought more people would have mentioned it by now though. Have you made any Internet rules, port forwarding, DMZ etc in recent days?

Could you try with http://192.168.1.1 or http://routerlogin.net please and see if it makes any difference. Also make sure the browser isn't forcing you to connect via HTTPS. Does your web browser have an Adblocker enabled? If so disable it and check. Does the System Information page show you have internet/a WAN IP?

Added

Yes it should work together but probably no real need to

The blocked server between Ireland and the UK, add that to the allow list please and then check again. If it persists resync the cloud then provide the log file from right after please.

No it doesn't really work like that. The server appears to be a Google server so I'm not sure if it's actually the game server or not. Try this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it adheres more to your radius.

You didn't have access but I've given it to you now. Using a relay server isn't something we may necessarily be able to counteract - they're connecting you through a server to another server, we can't see that path to block the final server. The Geo-Latency function may help though.

Could you downgrade to https://kb.netgear.com/000065541/XR1000-Firmware-Version-1-0-0-68 and see if it works as expected then please?

Okay so please provide a full screenshot - not cropped - of the entire Geo-Filter page how it appears when it isn't doing what you want it to do exactly.

How long did you hold it for? Did it show you the Setup Wizard after you did it? Judging by the bottom message you don't have the router connected correctly which is probably causing those issues - do you have the WAN/internet port on the XR connected to one of the LAN ports on your ISP modem/router? Could you provide a picture of the physical setup please?

How did you reset the router exactly? Is this a new or second hand router? Does the error happen only after you add a device to the Geo-Filter or can you make it happen before that just by re-syncing the cloud?

Could be any of the 4 bullet points I mentioned, make sure you adjust those if needed and try again

Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Use Simple instead of Custom radius Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work then. If you change settings while on the game you'll need to restart the game. The Geo-Filter can't display the game information until it is sure what game you are in - it won't count the pre-game lobby as the game server.

Have you tried the Early Access firmware? I think you'll have a better experience on that firmware. What is it you want to achieve exactly - forget about people within a region of the country - do you want to connect to the Brazilian server OR a server in a different country - depending on that answer what is it doing instead? I can't tell if you disabling filtering in that image was intentional or not, if not then that is your issue, it needs to be enabled.

Presumably you would contact them or login to wherever you've seen it's available, I don't have any knowledge about it specifically

What firmware version are you on? Did this only start happening recently? Could you resync the cloud and then provide the logs please from the System Information page? If you click okay on the error can you then use the Geo-Filter as normal or does it re-appear?

Maybe I'm not understanding, you're saying it's a problem but it's normal for the downstream devices to have access to the upstream router - what is it exactly you're wanting to achieve/your usecase?

I've given you Early Access which should help, try the firmware there please: https://forum.netduma.com/forum/151-netduma-r3-early-access/ slower speeds on PPPoE is something we're looking at but should be a bit better on that version. How is the Geo-Filter working badly exactly?

I can't determine the cause just from that picture, it could be a few things: GeoLatency being enabled PingAssist being enabled Strict Mode being disabled Fast search being enabled Could also be changing Geo-Filter settings while you were on the game and then not rebooting the game before searching again - this will be why you denying it didn't work as the connection was still partially active when searching, the connection needs to be severed fully before it is then blocked. It's very unlikely we would have added that server to the whitelist.

If you're changing settings while you're on the game that will be why it's not working very well, it's best to set it up before you load up the game - if you really want to change it during then once you've made a change restart the game and then it should apply the new settings.

I've given you Early Access, please the firmware there and see if it helps: https://forum.netduma.com/forum/151-netduma-r3-early-access/ Added - if you could change your username as well I'd really appreciate it!

They use relays, it's a difficult one to counteract and may not be possible. In the meantime I've given you Early Access where using the Geo-Latency feature may help a little with filtering https://forum.netduma.com/forum/144-netduma-r2-early-access/