Netduma Fraser

Good to hear, if it happens again there isn't anything you can do, you'd just need to wait for us to sort it

I get that the numbers are a cause for concern but are you actually seeing those kinds of numbers in game or on the Geo-Filter for the ping or just on this test?

Yes that's right, connect the R3 to your ISP modem, set the port forwarding rules on the modem to the R3, you may then need to copy the same rules to the R3 but towards the device, then check your NAT

By restrict if you mean throttle the speeds then no, but if you mean to block them from the internet/applications/services yes you can do that from the Traffic Controller page

We know what the issue is and will be working on a permanent fix but it should be back to working now

We know what the issue is and will be working on a permanent fix but it should be back to working now

We've had a theory from a user, could you check the MAC address on the bottom of the router, then in the router settings make sure the router is using that specific address - set it manually even if it does match, reboot the router then check if it continues please

Okay could you test it a few more times and see if it works consistently over the weekend?

If you clear your browser cache/cookies are you able to access then?

For order enquiries always best to email us, I'll contact our distributor to expedite it, sorry for the delay.

Okay it's traced which is what my theory was, now the ones that are working properly, what does the ping method say for them?

Added

Upgrade to the firmware here first: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/ then once you've upgraded do a reset and it should work properly

Thanks! It's .285 currently, pinned to the top of the Early Access section.

Hold the reset button on the back of the router for 30 seconds, then wait 4 minutes before accessing the interface and see if it works then please

There will be a device that was added to Traffic Prioritization on the QoS page, you would have deleted that device from the Device Manager, that's the device you need to connect back. How did you do the factory reset?

It'll be the speed test server, so just manually enter your expected speeds and then ignore the router speed test results and just go off the third party tests and it won't limit you

Could you click on the console please so you can see more information about the server, does ping method say traced? Do the other servers that work correctly say direct?

The team have been made aware and will test it as soon as possible

As a test could you make a guest wifi network and have the device connected to that instead of the normal wifi and then see if it works please?

Is this on the very latest Early Access version? If you click reload this page does it let you in?

Added Do you still have access to the interface when this happens? Does it happen for all devices? Sorry to hear that, do try the latest Early Access firmware build instead, meanwhile we are focusing on the issue.

You may be experiencing lag compensation, in which case as you've found out forcing a different server further away with a slightly higher ping may give you a better experience.

Generally when someone's first post is in a topic that is almost a year old with a command to put into your computer it's a bit of a red flag. Just to double check, your edit on the first post mentioned you have this issue without the router connected right, just direct to the modem? What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g. XR in its DMZ, modem/bridge mode Are you actually experiencing any in game issues with this, massive spiking/jitter etc or are you just purely focused on the values reported by the test?

Make sure all your devices do have a reserved IP on the router then disable the DHCP entirely on the router and see if that prevents it please. If you want to connect a new device you'll have to set a static IP on the device itself first.