Netduma Fraser

Please provide a screenshot of what you see when that happens

No they're specific features, click the button top right of the page when you're on the Geo-Filter and you'll see them

Disable Ping Assist & Geo-Latency then reboot the gaming device and try again

That's good thank you, they've asked if you could change the router back to the default IP address (192.168.1.1) to see if you experience the same issues please

We did send out an update that made improvements, we're working on another currently for mislocations that will help with filtering

That is the latest firmware and it has been for a few months and no widespread issues of not being able to access that we're aware of at all - did the disable/re-enable give you back access?

Disable Speed Test Bypass first of all and then re-test but it looks like you just need to re-tune the percentages to find what works best for you to keep the ping low. There are lots of variables when networking so it won't always be a case of the same settings working 100% of the time.

Under what circumstances was this done exactly? Also Google isn't a local site

Added, let us know how you get on

Added

The WAN IP from the R2 is in the DMZ? The power hub is a WiFi 6 router and the R2 is a WiFi 5 router so the power hub is better for WiFi so getting the same speeds may be difficult. ALL devices should be connected to the R2 though otherwise they can take speeds away from it. Try these suggestions: Split the bands, give 2.4/5GHz different names and apply - you'll want to connect to 5GHz specifically for speeds Use a WiFi analyzer to find the least congested channel and change to that Experiment with the widths to see what gives better results Ensure it's in an elevated position - not on a metal surface Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity ~3 feet if possible Set the antennae to this position _ | | _

I did mention in your other topic not to rely on this test and to do the test I mentioned to reliably test how good your connection is, do that and see if you get similar results.

Thanks, I'll double check with the team and come back to you

Upgrade to the beta version if you can and see if it works then please https://forum.netduma.com/forum/153-xr1000-beta-forum/

Not removed, just moved to Setings > Troubleshooting > Advanced > Developer Options. It should never really be disabled

Do you mean Geo-Latency? Do this: Quit the application/game/client completely - including from the System Tray if on PC Remove device from the Geo-Filter If you're on PC then give it the PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Ping Assist should also be disabled and if you change Geo-Filter settings while on the game you'll need to restart the game.

What's the specific modem you have as the firmware will differ

Do you get the issue if you directly connect to your ISP modem/router?

Are you on the XR1000 beta firmware?

Added https://forum.netduma.com/forum/153-xr1000-beta-forum/

Those issues would have been resolved by now for the most part by updates, don't forget it is a support forum, you're only going to see issues here, not the people who aren't having issues. Did that resolve the issue for you? Without accessing to get the logs from DumaOS not really. If you are behind on an update that fixes it then that would sort it.

We'll need some more information, do you get the same high ping directly connected to your ISP modem/router for example? Are you using the Geo-Filter?

No you're not able to do that as above

Good to hear, thanks for the update!

It's unlikely to be a widespread issue otherwise lots of people would have mentioned it by now, do this process and check again: Quit the application/game/client completely - that means from the System Tray as well, so the Xbox App shouldn't be there Remove device from the Geo-Filter Keep it set as the PlayStation in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client See if it works better then. If not I've given you Early Access you can upgrade to, to see if it works better on that version https://forum.netduma.com/forum/151-netduma-r3-early-access/