Netduma Fraser

Added

It would suggest it's on their side - I would make sure you don't mention the router when the technician is around, focus on the PC not getting IPv6 to the NBN box, otherwise they could blame the router without checking anything

The only way is a factory reset really, I know you've done that before but try from the Netgear settings from the link I provided instead of the hardware button. Also how did you factory reset with the hardware button exactly?

Connect your PC or Xbox direct to the NBN box, are you getting IPv6 that way?

They can't detect you're Geo-Filtering, all it appears to them as is that you can't connect to specific servers, that could be for a lot of networking reasons and certainly wouldn't lead to a ban, otherwise anyone with a bad connection would get a ban. In the 10+ years we've been operating no one has ever got a ban because of using the router. If you're shadow banned then they wouldn't tell you that, factory reset your modem, connect direct to that and check, if it's still an issue then try another account direct to your modem

That's great to hear, thanks for the update so far!

Nothing you need to do, I believe the team should be able to get an update out next week for it as long as EE are happy with that and it will download automatically from the cloud when ready

You can just re-upgrade to the same version or the previous version

As in it's showing Rapp not loaded? Re-install the firmware and then try again please

I've given you Early Access, please try the firmware there and see if you get the same issue https://forum.netduma.com/forum/144-netduma-r2-early-access/

Download the firmware from here: https://www.netgear.com/support/download/ access the Netgear settings part of the interface by going here: http://routerlogin.net/adv_index.htm and re-install the firmware and see if you can access normally after that

Do you have the R2 or XR1000? What firmware version are you on currently?

My mistake, do #2 from the options you gave instead

Good to hear, thanks for the update!

Please provide a screenshot of the port forwarding page and then another one of the screen how you're trying to set the rule

Have you got the DMZ enabled for a device? If so that will be why

The options for games on the Geo-Filter can become outdated, using the console option this doesn't happen as it uses a different way of detecting servers

You're restricting the amount of servers available to play on so this would always make the search slower, never faster, you're correct in that a game like CoD where they have a huge amount of servers this increase in search time isn't felt but that's not the norm, for a game with fewer servers the search time would be increased. We'll just need to update the servers on heatmap, it won't be affecting the Geo-Filter aspect

Thanks for the report, it sounds like the CoD service has become out of date, we can fix this via the cloud, I'll let the team know so they can sort that out.

We've breifly mentioned Adaptive Congestion Control and the other one I don't think we've mentioned so I won't be able to say just yet On SmartBOOST you've removing the priorities and then switching screens way too fast, remove them, wait for the undo popups to disappear, then switch pages and back again and you'll see it has saved. Disable Ping Assist, that's why you're getting those higher pings.

Make sure you've set the Geo-Filter for your device before you've launched the game/steam, then start it and check again. If not, check the IP on the device itself then double check it against the IP for the device you think it is on the Device Manager and see if they match

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode By default IPv6 is disabled so you will need to enable this in WAN Settings

I've given you Early Access so you can upgrade to the firmware there - that was the firmware I tested it on https://forum.netduma.com/forum/151-netduma-r3-early-access/

3478/3479 will be covered by one of your other rules then so you probably don't need that rule now

Added - it has been removed temporarily