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Hello, multiple times a day my R2 will drop internet for no reason. Web pages won’t load for 10 min during this time and neither will the dumOS. After awhile things load up again but this never used to happen. I contacted my internet and it wasn’t on their end.

I've passed on the link to this topic as we may require your help testing it, we may come back to you if needed

Added you all

Thank you i will try this

Parfait, merci merci ça fonctionne

Damn Fraser what in tarnations are they doing over there? Is their staff of one highschool student intern done with this firmware yet? How does this take years for updates? Any tech support you offer must have a 97 percent fail rate due to the awnser inevitably being " sorry our software sucks". What can possible take so amazingly long? Obviously you have nothing to do with it. And this entire thread is useless. Try to make us understand so we may actually ever buy another product from your Momo bosses. Perhaps send someone over to Nvidia and figure out how they have 9999999999npriducts yet still manage new driver updates every other month. What do you think the problem is Frasier you know more than us

thanks Fraser, will do next time it happens

Ahh ideal! Think there is loads of them for what it's worth mate as I'm consistently getting 40ms ping but marked as USA.

I've given you Early Access, try the firmware there and see if you get the same experience https://forum.netduma.com/forum/151-netduma-r3-early-access/

Obrigado tenha um bom dia.

If you're having issues please make a new forum topic and we can help you there

To clarify: My TCL TV is the 65-inch C755 model, which supports dual-band Wi-Fi, including 5GHz. It's positioned in the same room as the R3 with a strong signal and no physical obstructions. I’ve tested the connection using the built-in network diagnostics, and also tried the Speedtest by Ookla Android app (installed via APK). However, the Speedtest app only shows connection quality and signal strength, not actual speed values. Why I believe the issue is with the R3: When I connect the TV directly to my main router (Huawei HG8245W5) — bypassing the R3 entirely — all streaming apps work correctly, and the connection behaves normally. This confirms the issue is not with the TV or its Wi-Fi hardware, but something related to the R3's handling of the connection. As mentioned earlier, I’ve already tried: Prioritizing the TV in SmartBOOST Assigning a static IP + DMZ Testing DNS changes Disabling Adblocker Restarting both the TV and the router At this point, I’m confident the issue lies in the R3's configuration or firmware. I’m happy to provide logs or perform further tests if needed. Thanks again for your support. Best regards.

Just for your information, TCL TVs are limited to channels 36 to 48 on the 5 GHz band at 80 MHz. ---Without splitting the bands, I simply adjust the 5 GHz band manually.---

That's great to hear, thanks a lot for the update!

+1

Possibly, we would have done some updates since then, perhaps it did resolve it for them

Please reboot the router, wait 4 minutes then access and see if it continues please, we did make a change. If that doesn't help then disable DPI under the Congestion Control menu and that should resolve it. |Otherwise do try the beta - Added If it was ready for the public then we would make it available. DumaOS 4 already has the capability to do updates from the interface, making a completely separate DumaOS 3 update to do that would be unneccessary. The point of Early Access is it is available for those who want to try a firmware that isn't ready to be made publicly available and so are willing to put up with more bugs/issues and to provide feedback that will help the team, allowing people to auto update to it would go against that. I've added you as well.

No worries at all, that should be all for now, thanks for your help!

Ok, I'll try, 👍🏼

@Netduma Fraser Obviously I tried drawing my area but it still doesn't work, however I'll send you another screen shot as proof that it doesn't work, thanks.

I think it's become outdated again, I have let the team know

I'm having the same issue as some others have said. I have an R2 with the latest firmware, plugged into my ISPs router already in bridge mode, and I get these random disconnects about once per hour. I attached my log. I've had the R2 since it came out and never had these issues until recently. I use QOS at 70% down 90% up and do not use HybridVPN. log-1745853470738.txt

This update has resolved all of my issues. Fraser thank you for helping out. Glad to still see you and Netduma still going strong! Always had faith in the Netduma product as I have been here since Early Access R1. The performance upgrade is amazing!! TY

It does work as a PC but the thing is the game changes so often that the service becomes out of date and so its a bit of a chase to keep it updated that's why I usually suggest the console method as that always works

That may be an error caused by Adblocker on your browser, disable that for the interface and then refresh

hi there Seems like a lot of people haved this problem before , but as i am a new user , literally boughted the r2 last week , dont realy know how to deal with it. Tried to make hard reset several times , than its working for a while , disabled ipv6 as well ( noticed that durring gaming conection is quite more stable) also upgraded router to R2 3.3.280 But still loosing conection every 10 minutes , coming and going of randomly especailly durring gaming. Sending the log file below log-1745853544802.txt

Thanks for the report, I've passed it onto the team who have now removed that cloud update which will hopefully resolve it, please reboot the router from the interface, wait 4 minutes and then resync the cloud and let us know if that has resolved it. I've also given you Early Access to the DumaOS 4 beta, if it continues please see if this version stops it happening.

The creds for BT are made up, as long as you pop it in the correct format: Username: [email protected] Password: xxxxxxxx (where xxx can be anything you want) no VLANID required. I hope that helps. -Yoda

Il y a plus de joueurs aux US avec des niveaux intermédiaires, voir mauvais... (Je trouve souvent des joueurs entre 5 et 10 ans LoL) Loin de comprendre le scripte de WZ... Je dirais que tu trouves plus facilement des games car la recherche est moins basée sur le SBMM/ping mais seulement sur le ping ou pas... Je ne dis pas que c'est plus facile... mais plus cool malgré le ping élevé !

Pretty sure that went out already, so should be working now

That's great to hear, you're very welcome, thanks for the update!

It has been added back in the latest Early Access update so must have been a regression. Yeah that would be a good idea, thanks! Yes it should work just the same, all it needs to do is to allow you to add the PC to the Geo-Filter without having to select a specific game. I do like that idea and I'll certainly pass it onto the team!

Please fix the issue, I still rock R1.

Oh look, another "SIGSEGV" error that everybody including me is having all of a sudden!

Take it out of bridge and put the R3 WAN IP in its DMZ instead, then set that IP as static/reserved on the ISP modem/router and see if it performs better then. Some modem/bridge modes are not the best and I find the DMZ then works better.

It could be ISP congestion or your routing to that particular server. 45ms is probably about right but it does depend on the servers, I get 40ms to Apex Spain servers for example. I suspect it will start to improve this week

We may need to update the cloud for the game but it will still be prioritized the way you have it set

All your stats are good! I doubt IPv6 would give you much in the way of performance gains if you do have it but you can try to enable it and do an IPv6 test online to see if you have it

i have a same problem keep disconectin and very slow internet

D'accord merci beaucoup pour ces précisions, et merci d'avoir pris du temps pour me répondre

Merci ,ça fonctionne, merci de votre rapidité

It is indicating that the username/password you've entered are incorrect, double check you're inputting the correct credentials or generate new credentials if necessary. Some VPNs give you a separate username/password to connect to the VPN instead of the username/password you login to their website with.

Take the tim hub out of modem/bridge mode then set the R3 to DHCP instead of PPPoE

As it's on a much older version of DumaOS the cloud system has expanded beyond it so it won't be a quick thing to do

Yes that's possible, it's likely authentication/relay servers i.e. they connect you to a server, potentially Japan, to then connect you to a server closer to home

Definitely don't need to use expert then, if you get a better experience that way that's great!

If you are still having problems with your XR500 and iPhone RCS chats, you can always disable the QoS (and reboot router after making the change) inside the XR500 if that is something you are okay with (like I was mentioning in my previous post). Something tied to QoS is blocking the connection with iPhone RCS, which is rather suprising. I tried everything else (port forwarding to appropriate ports, etc.) and that was the only solution that worked for my home network. I have everything else still enabled in the router, except for QoS being disabled, and my wife's iPhone has worked perfectly with RCS chats (since disabling QoS on the XR500). I had to reboot router after disabling QoS then it works great.

Yes you’ll have to cut your speeds in exchange that how it works. It just SQM (Smart Queue Management).

Its not just you, the servers are in really bad shape. I run into this a lot as well. You gotta just keep backing out of lobbies until you get into some smoother ones. I wouldn't soubt if they manipulate things too. That's been talked about since they integrated in 2019. Another thing I would suggest is turning off crossplay if you are on console. It will help. Cheers!

I have the same issue. Tried all the fix even hard reset. Seems like its a bug