Administrators Netduma Fraser Posted December 10, 2021 Administrators Share Posted December 10, 2021 9 minutes ago, brother_x said: In version .205 I hadn't had that error, I downloaded the file, did a factory reset, did the initial setup and then ran the .394 update, and after the update was done I did another factory reset. How did you reset via the interface or using the hardware button? If the hardware button how long did you hold it for? Link to comment Share on other sites More sharing options...
brother_x Posted December 10, 2021 Share Posted December 10, 2021 1 hour ago, Netduma Fraser said: How did you reset via the interface or using the hardware button? If the hardware button how long did you hold it for? From the two options, through the interface and from the hardware button for 30 seconds. Install the latest version .394 again, step by step and the problem persists. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 10, 2021 Administrators Share Posted December 10, 2021 52 minutes ago, brother_x said: From the two options, through the interface and from the hardware button for 30 seconds. Install the latest version .394 again, step by step and the problem persists. Could you grab the log file from the System Information page please and post it here? Link to comment Share on other sites More sharing options...
brother_x Posted December 10, 2021 Share Posted December 10, 2021 7 minutes ago, Netduma Fraser said: Could you grab the log file from the System Information page please and post it here? attached. greetings log-1639160574685.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 10, 2021 Administrators Share Posted December 10, 2021 4 minutes ago, brother_x said: attached. greetings log-1639160574685.txt 69.75 kB · 1 download Thanks for that, nothing specifically in there I can see that relates to it, it does look like you adjusted QoS and then it occurred is that right? brother_x 1 Link to comment Share on other sites More sharing options...
brother_x Posted December 10, 2021 Share Posted December 10, 2021 12 minutes ago, Netduma Fraser said: Thanks for that, nothing specifically in there I can see that relates to it, it does look like you adjusted QoS and then it occurred is that right? Frasier the solution was so simple that I deleted the coockies and it was solved ... hahahahaha sorry for wasting time ...!!!😅 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 10, 2021 Administrators Share Posted December 10, 2021 51 minutes ago, brother_x said: Frasier the solution was so simple that I deleted the coockies and it was solved ... hahahahaha sorry for wasting time ...!!!😅 Ah no worries, glad it is all working, thank you for posting the solution, I'm sure it will help someone if they have the same issue! Link to comment Share on other sites More sharing options...
BIG__DOG Posted December 14, 2021 Share Posted December 14, 2021 I have downloaded this version and installed it today (i have been too busy to be more active on here). I noticed that when you click "log out" it does not actually log you out, even if you close the browser and log into the router it loads you straight back onto the dashboard without password prompt. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 14, 2021 Administrators Share Posted December 14, 2021 2 hours ago, BIG__DOG said: I have downloaded this version and installed it today (i have been too busy to be more active on here). I noticed that when you click "log out" it does not actually log you out, even if you close the browser and log into the router it loads you straight back onto the dashboard without password prompt. I assume you've done a factory reset? Link to comment Share on other sites More sharing options...
BIG__DOG Posted December 14, 2021 Share Posted December 14, 2021 1 hour ago, Netduma Fraser said: I assume you've done a factory reset? Yes, as soon as Installed the update. Link to comment Share on other sites More sharing options...
BIG__DOG Posted December 14, 2021 Share Posted December 14, 2021 I also tried edge (yuk) as well as chrome and both the same. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 14, 2021 Administrators Share Posted December 14, 2021 1 minute ago, BIG__DOG said: Yes, as soon as Installed the update. Thanks for the report, I'll pass it onto the team! BIG__DOG 1 Link to comment Share on other sites More sharing options...
fatal0Efx Posted December 15, 2021 Share Posted December 15, 2021 11 hours ago, BIG__DOG said: I have downloaded this version and installed it today (i have been too busy to be more active on here). I noticed that when you click "log out" it does not actually log you out, even if you close the browser and log into the router it loads you straight back onto the dashboard without password prompt. FWIW, I do not have this problem. As soon as I hit logout, I get prompted with the logon form to log in again. I'm on latest Chrome btw. My initial thought is that you have a cookie/cache problem? But if it affects different browsers I don't know. Try clearing cache/cookies and closing the browser (ensure the process is gone from task manager) and reopen. Just a thought. With that said I wish I had that problem... LOL. I'm constantly being automatically logged out requiring me to log in more often than I'd like, especially with the dated form that doesn't support my LastPass browser extension to autopopulate the form. Link to comment Share on other sites More sharing options...
Anilman92 Posted December 15, 2021 Share Posted December 15, 2021 I did try it myself if i log out im logged out if i press log out he asks me for username an password immediately. I did it on my iphone phone and pc. i just need a hotfix for the dns issue as soon as it is available. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 15, 2021 Administrators Share Posted December 15, 2021 15 hours ago, fatal0Efx said: FWIW, I do not have this problem. As soon as I hit logout, I get prompted with the logon form to log in again. I'm on latest Chrome btw. My initial thought is that you have a cookie/cache problem? But if it affects different browsers I don't know. Try clearing cache/cookies and closing the browser (ensure the process is gone from task manager) and reopen. Just a thought. With that said I wish I had that problem... LOL. I'm constantly being automatically logged out requiring me to log in more often than I'd like, especially with the dated form that doesn't support my LastPass browser extension to autopopulate the form. Have you set the browser up to automatically clear cache/cookies when the tab is closed? Link to comment Share on other sites More sharing options...
BIG__DOG Posted December 16, 2021 Share Posted December 16, 2021 On 12/14/2021 at 4:42 PM, Netduma Fraser said: Thanks for the report, I'll pass it onto the team! I have since tried it on windows and also on my m1 mac mini and it's still the same. I did a factory reset via the GUI but I will have to go into my server cabinet and do a manual pinhole reset and see if that works. Link to comment Share on other sites More sharing options...
paganister Posted December 16, 2021 Share Posted December 16, 2021 On 11/19/2021 at 12:16 PM, Netduma Liam said: • Fixed ‘Rapps not loading’ issue (Big thanks to @pollutionblues for all his help troubleshooting this)• Out of pure curiosity.... what was causing this? It's been my biggest bug-bear over this router. About to try the firmware now. Thanks guys. Link to comment Share on other sites More sharing options...
BIG__DOG Posted December 16, 2021 Share Posted December 16, 2021 Just plugged the power back in after leaving it unplugged for 30 mins and held in the pinhole reset. Still nothing The pinhole does not seem to work at all. There is also no default ssid. The "nicknack" ssid is for the family router on another connected line. Link to comment Share on other sites More sharing options...
Netduma Liam Posted December 16, 2021 Author Share Posted December 16, 2021 5 hours ago, paganister said: Out of pure curiosity.... what was causing this? It's been my biggest bug-bear over this router. About to try the firmware now. Thanks guys. It was incredibly complicated, but to simplify it, it was basically caused by some processes taking up too much memory. 4 hours ago, BIG__DOG said: Just plugged the power back in after leaving it unplugged for 30 mins and held in the pinhole reset. Still nothing The pinhole does not seem to work at all. There is also no default ssid. The "nicknack" ssid is for the family router on another connected line. Huh, the factory reset caused that? How weird. If you set a static IP in Windows for the R2's typical addressing, do you then get access to the interface? Try this: IP address: 192.168.77.100 Subnet: 255.255.255.0 Gateway: 192.168.77.1 It may be worth trying from an incognito window too, or clear your browser's cache. Link to comment Share on other sites More sharing options...
BIG__DOG Posted December 16, 2021 Share Posted December 16, 2021 22 minutes ago, Netduma Liam said: It was incredibly complicated, but to simplify it, it was basically caused by some processes taking up too much memory. Huh, the factory reset caused that? How weird. If you set a static IP in Windows for the R2's typical addressing, do you then get access to the interface? Try this: IP address: 192.168.77.100 Subnet: 255.255.255.0 Gateway: 192.168.77.1 It may be worth trying from an incognito window too, or clear your browser's cache. Hi. It is something more than trying an incognito window as there is no ssid broadcast. I have auto delete cookies and cache when a window closes too. I did a manual config in the adapter settings and manually set ip address and gateway and it would not connect to the internet at all as windows gave me a no dhcp error. When i press the reset button it does nothing, not even the lights change on the router which would show a reset is in progress. I reported to @Netduma Fraser the other day that when I installed this firmware that I could not log out of the GUI. I do not have pppoe so the R2 just acts as a switch and I got my isp assigned ip address. Link to comment Share on other sites More sharing options...
BIG__DOG Posted December 16, 2021 Share Posted December 16, 2021 @Netduma Fraser @Netduma Liam Link to comment Share on other sites More sharing options...
Fuzy Posted December 16, 2021 Share Posted December 16, 2021 Bricked like me ! BIG__DOG 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 16, 2021 Administrators Share Posted December 16, 2021 @BIG__DOG I think you'll have to do a factory reset again, it's the only way out of this really, hold it as hard as you can for 30 seconds, release, wait 2 minutes and try again. You could try leaving it unplugged from power for 24 hours as well as that does sometimes bring it back to life. Faris and BIG__DOG 2 Link to comment Share on other sites More sharing options...
BIG__DOG Posted December 16, 2021 Share Posted December 16, 2021 @Netduma Fraser tried the reset button again as you suggested and nothing happened. I have unplugged it and will plug it back in over the weekend or on monday. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Siidv2 Posted December 16, 2021 Share Posted December 16, 2021 when i try to open the file it doesnt open up for me Link to comment Share on other sites More sharing options...
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