Netduma Fraser

It doesn't make any sense really - could you disable BI/DPI in Settings > Troubleshooting > Advanced > Developer Options, reboot from the interface, wait 4 minutes and then try again please?

You should enter the speeds you're actually paying for/receiving and then adjust Congestion Control from there. Entering lower speeds won't give you more stability. Once you've done this and found the best Congestion Control settings you'll see what you're left with. Make sure you have speed test bypass disabled on the Congestion Control page while conducting the tests. 5 ms is really good for 5G to be honest, I'd be shocked if you could get it any lower, I thought it would be much higher.

No we don't give any ETAs but its something we're working on currently

Safari forces HTTPS which is why the interface will be slow, if you use another browser that doesn't force HTTPS for the interface that will help. Okay that's it then, it wouldn't be conflicting if the IP you're setting is the same as the IP in the DMZ so the IP did change which is when the issue probably occurred. Remove the DMZ rule, set the static IP then set that IP in the DMZ and you should be good. That's log spam, we're aware of it, it's not causing any issues

Set a static/reserved IP on the tp-link for the R3 and then ensure that IP is still in the DMZ. If it's changing on the side it could cause it too. What device/web browser are you using to access?

Fantastic to hear! Thanks for the update

Did you follow the previous instructions exactly? For example if you set the static IPs but didn't reboot that may cause it to happen again. What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode

Are ALL devices connected to the R3? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? How is the PS5 connected, via ethernet or WiFi? How have you setup the Geo-Filter?

Blocking devices using bandwidth when you're playing etc is an extreme measure, as long as you have Congestion Control setup and SmartBOOST set to prioritize you then they won't be causing any issues

With 5G that's really going to be your inherent cause of issues as just by its very nature it's not going to be entirely consistent so the router can only do much by stabilizing everything on your end but it can't counteract that. How have you set the 5G router to pass all traffic through to the R3 e.g. DMZ, modem/bridge mode? Are ALL devices connected to the R3? There are no specific settings for 5G as Congestion Control ensures devices don't cause each other issues, nothing to compensate for inherent connection quality issues. We always suggest starting at 70% for download/upload and then fine tuning from there based on your experience. What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup SmartBOOST? How have you setup the Geo-Filter?

That is very strange, what changes on the router have you made other than Geo-Filter, Congestion Control & SmartBOOST?

As above the team will all be back tomorrow to continue work on it, as always we'll make a post with the firmware when its ready

Just to clarify is this only happening when launching BF6 and is it only the device you're launching it on that experiences it? From the logs it indicates its the device in port 3 only losing internet. I've given you Early Access, please upgrade and see if it continues on this firmware please: https://forum.netduma.com/topic/58424-new-r3-firmware-dumaos-40645/

As mentioned, people will be closer/further away to the server so that will impact it. Given you're in Scotland your closest server for any game is almost certainly in London. Then your location, for example if you're in a major city or the highlands would impact it as well. Also just the general routing your ISP takes to the game servers. Essentially, there are so many variables to consider that you can't really compare your network experience to anyone else - I'd even go so far as saying not to compare to your neighbour as even then the quality of the cables feeding your houses can impact it, the amount of devices being actively used at a time etc.

Being in the basement is probably it and the long distance as well, even if you weren't getting poor speeds through it I'd suggest an extender for your size home. They don't show solid constantly, they'll flicker based on usage

Not specifically, devices will renew their IP addresses fairly frequently, usually this goes unnoticed but for some reason it didn't this time. As we've given them fixed IPs it shouldn't happen again and any devices that don't have a fixed IP will have their IP renew once a week so less change to be noticed.

What's the layout of your house approx and where is the router located within it?

Okay that's good then, the router isn't limiting you, it's just the speed test provider the router uses isn't always the most accurate so you can ignore that

It definitely shouldn't be that bad. What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? Where are you testing the speeds?

As above, do the speed test on speedtest.net, do you get your expected speeds then?

Added

That's just log spam, we're aware of it, you can ignore it as it won't be causing any issues. You can reset if you like but it's unlikely to make a big difference. You're saying the connection is weak but are they experiencing any issues with the WiFi specifically?

Were any settings changed/anything with the physical setup changed prior to it happening? Did you disable for WAN/LAN or both? How are you rebooting exactly? Go to Settings > DHCP > Add Rule > Select a device and save, repeat for all your devices. Also in DHCP settings set the lease to 10,000. Make those changes, reboot the router from the interface, close the interface, wait 4 minutes and see if it happens again.

When did it start happening, after doing anything specific? Do you have IPv6 enabled?

I've given you access to Early Access where you can answer the poll https://forum.netduma.com/forum/151-netduma-r3-early-access/