Netduma Fraser

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I've given you Early Access, upgrade to that and see if the issue still occurs please

No you don't disable the Geo-Filter once you've prioritized a device, they can both be enabled at the same time

The green is for allow and the red is for blocking so 1-7am and 10-12pm would be blocked

It's all normal, unless you're experiencing issues alongside entries you can completely ignore the log. They're intentionally verbose so they provide helpful info for the devs when needed, they're not formatted for user review

There will be a new firmware soon I think so that may help, otherwise could you get us the logs from the System Information page please? They may give us more info on what is happening

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The logs can generally be ignored unless you're experiencing a specific issue as it shows background processes that can appear to be issues but aren't. These ones are very common and don't pose any problems at all, they're log spam essentially and just need to be cleaned up, as you've seen the IPv6 log shouldn't appear because its not even enabled.

Great to hear, thanks for the update!

Optima is the B2B offering but the R3 does have features from it and will get more. I've given you access to the Early Access version: https://forum.netduma.com/forum/151-netduma-r3-early-access/

The XR500 didn't have Geo-Latency but you will need to disable that to ensure everything stays within your radius and Ping Assist off of course

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I think it's more likely the factory reset fixed it rather than keeping it on auto, if you switch to always now it should continue to work normally

You're doing everything right and there is no setting preventing you from getting a game - there are similar servers such as Italy that don't always seem to be available but seem to come online in specific circumstances such as times of heavy population e.g. peak time or the weekend so that's very likely the case here. Essentially if you're forcing them and you definitely are because it's not letting you into anything outside your radius then it is the game stopping you connecting to them.

We never said we were working on one and with recent US laws around manufacturing routers it would make it even tougher for a small company like ours

You don't need to factory reset for a new ISP just change the auth details

That doesn't make any sense they're two independent features - if you could provide a video reproducing the issue and showing you fixing it that would be really helpful but no worries if not

Added https://forum.netduma.com/forum/151-netduma-r3-early-access/

Just add your Xbox to the Geo-Filter and change the settings as you want then start up the game

So after a reset what Geo-Filter settings are you changing immediately? Can you provide a screenshot of the Geo-Filter page showing what you see when it happens please?

Ah okay, wasn't listed there when I had a look, I wouldn't count on them doing it too often, I imagine it only occurs if there is a serious security issue to fix.

You want a browser that is going to save the cache as that will speed up the repeat visits/loading of the pages. Let me see if there are any known issues with this internally and I'll get back to you.

I don't believe so - the update I linked was for a firmware over a year old

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? What platform are you playing on and how is it connected, via ethernet or WiFi?

Check the IP on the device itself then match it with the device you think it is on the Device Manager, if they don't match find the device it's appearing as and re-name it then add it to the Geo-Filter. Otherwise: Quit the game completely Remove device from the Geo-Filter Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client