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Posts
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Everything posted by Netduma Fraser
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It's two days worth of logs but it is quite long so I may miss something, what port stuff did you do exactly? Were you unable to access immediately after that? Were you using the Geo-Filter/VPN/Traffic Controller prior to the issue? It seems to be cycling through features trying to clean them up/delete rules but seems to be stuck in that process so quite possible a setting or rule addition has become corrupted somehow sending it in a cycle. Factory reset from the hardware button, hold for 30 seconds, release, wait 4 minutes then access then upgrade to the Early Access version as soon as you can and monitor from there.
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You had Ping Assist disabled before which you've now enabled, disable that and keep Geo-Latency disabled, restart then try again
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We've responded via email, we can continue there
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Okay if you could grab the logs immediately after it next happens we can investigate further
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If that is the case then changing the provider may help which it sounds like you might be doing, otherwise nothing unfortunately unless IP databases update
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Best firmware for xr1000 v2
Netduma Fraser replied to dav581005's topic in NETGEAR Nighthawk Support (XR range)
There are only two firmware versions I believe and the latest one just has a security change so shouldn't differ much from the other version -
What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? Where are you checking the download speeds? What speed are you getting on a wired speedtest.net test? What platform are you playing on and how is it connected, via ethernet or WiFi?
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LAN cable disconnects and reconnects constantly
Netduma Fraser replied to Hale's topic in Netduma R3 Support
That's quite a common PlayStation issue, replacing the ethernet cables you're using is a good idea and most likely to resolve it -
I've given you Early Access: https://forum.netduma.com/forum/151-netduma-r3-early-access/ Please upgrade to that version and see if you continue to have these issues
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As above turn off Geo-Latency, reboot then try it again. If it can't ping or if the server ping method shows as traced then it's unlikely to be able to apply Steady Ping.
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Mobile Legends: Bang Bang
Netduma Fraser replied to Jeofel08's topic in New Games for the Geo-Filter
That's really great to hear! Thanks for the update and I do apologise for how long it's taken, it's a testament to your persistence that its on the router now. I do want to thank you for being so patient and polite as well, it would have been very easy to show frustration over this amount of time and you didn't, I personally really appreciate that. -
They're pinging different servers in different locations so the ping will be different. Where are you measuring packet loss? What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode
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Can't connect to most games using R3
Netduma Fraser replied to Dunclin's topic in Netduma R3 Support
When roughly did it occur so I can match it in the logs? What settings have you changed between now and then? -
If you're not the party leader then you don't need the Geo-Filter so you can just disable it
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The side menu should still be clickable and the pages that aren't having the issues should still load. Logs are in Settings > Troubleshooting. First upgrade to the Early Access version here: https://forum.netduma.com/forum/151-netduma-r3-early-access/ If it still happens after that then grab the logs please
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If it can't ping the server then it won't be able to apply Steady Ping. Game servers don't respond to ping requests so this can happen. I also see you didn't follow the instructions fully as the PC has still been added to the Geo-Filter by selecting CoD but it should auto add as a console after changing the PC device type in the Device Manager. If you didn't understand that part just let us know.
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Can't connect to most games using R3
Netduma Fraser replied to Dunclin's topic in Netduma R3 Support
Could you try to connect to one of the games you have trouble with and then grab the logs from settings please? Hopefully it will have some insights there -
LAN cable disconnects and reconnects constantly
Netduma Fraser replied to Hale's topic in Netduma R3 Support
There was nothing at that time causing it, is this on PlayStation by any chance that it's happening on? -
5ghz stops allowing any device to connect after 2 weeks.
Netduma Fraser replied to Daniel A's topic in Netduma R3 Support
If you could provide the logs when this issue happens we can try to determine the cause