Netduma Fraser

Could you connect it via WiFi and play and see if you get the same issue please?

The first ID is a US server so we can correct that - it's also likely why you've been able to connect to it even though its mislocated. You've definitely disabled Geo-Latency in Geo-Filter settings? The second should be in Ireland so that is likely an auth server you need to allow.

Could you grab the ID of the one it connected to please? It may be incorrectly located

It could be it, if it's not possible then briefly as a test, remove everything via ethernet to the ISP router other than the R3, disable the WiFi on the ISP router then do a speedtest.net test through the R3. If you get good speeds that'll be it, if not it may not be helping but won't be the main cause

Okay great, it's unlikely to be a cable now. How have you set your ISP router to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode. Are ALL devices connected to the R3?

Added https://forum.netduma.com/forum/144-netduma-r2-early-access/

I've given you Early Access for the R3: https://forum.netduma.com/forum/151-netduma-r3-early-access/

As above, 100Mbps is a hard limit on some ethernet cables so it's possible your one is faulty or you need an ethernet cable that supports 1000Mbps - Cat5e or higher. If you replace the cable connecting the router to the ISP router/modem do you then get faster speeds?

Is the PC connected via ethernet? Are you using HybridVPN?

In Settings > DHCP > Add Rules > Select Device > Save. Do that each device you're noticing the disconnects/issues with. Then in DHCP > Advanced change the lease time to 10000, save, reboot the router from the interface and see if it happens again please.

Okay so you're just getting disconnected from the game, not the internet? You can send it in a private message to me. Is it when you're actively playing, when the game has ended and searching for another etc?

Do this: Quit the application/game/client completely - including the game client from the System Tray - important! Remove device from the Geo-Filter Give the PC the PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client To force servers you need to do the following: It's essential the Geo-Filter is enabled before the game client (e.g. Steam etc) if on PC or platform (e.g. Xbox, PlayStation) or the game have been launched. If you change Geo-Filter settings when you're on the game then you will need to restart the game for those changes to take effect, otherwise it will use the previous Geo-Filter settings and appear not to be working. For settings ensure Ping Assist and Geo-Latency are disabled in the Geo-Filter menu that can be found by clicking ⋮ in the top right hand corner of the page and go to Settings. Strict Mode should also be enabled, it is enabled by default so if you haven't disabled it you can ignore it. If you have disabled it or want to check it can be found in the same Settings menu as above or in Settings > Troubleshooting > Advanced > Developer Options depending on your firmware version. Fast Search should also be disabled which it is by default so can be ignored if you haven't changed it, otherwise this can be found in the same place.

It's likely they would have been added by now, are you still experiencing the same issue?

I'm only seeing three not pinging at the moment so it's possible it's been updated already - click the 3 dots top right of the page and resync the cloud. Then try it again and see if they show. However, servers not appearing on Ping Heatmap would not have any impact on your ability to filter them, they're two completely different features. To force servers you need to do the following: It's essential the Geo-Filter is enabled before the game client (e.g. Steam etc) if on PC or platform (e.g. Xbox, PlayStation) or the game have been launched. If you change Geo-Filter settings when you're on the game then you will need to restart the game for those changes to take effect, otherwise it will use the previous Geo-Filter settings and appear not to be working. For settings ensure Ping Assist and Geo-Latency are disabled in the Geo-Filter menu that can be found by clicking ⋮ in the top right hand corner of the page and go to Settings. Strict Mode should also be enabled, it is enabled by default so if you haven't disabled it you can ignore it. If you have disabled it or want to check it can be found in the same Settings menu as above or in Settings > Troubleshooting > Advanced > Developer Options depending on your firmware version. Fast Search should also be disabled which it is by default so can be ignored if you haven't changed it, otherwise this can be found in the same place.

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Do you use PPPoE/VLAN? Is this happening on all devices or specific devices? Could you provide the logs when it next happens please?

Added

Those two things are really at odds with each other. If you want to use the DMZ then just keep UPnP enabled and that will work for the PC

Factory reset again, close the interface then wait 4 minutes before trying to access and you should be able to access fine. I still can't ping you but I'll let them know, maybe they can access, will let you know when I've heard back, likely a few days

Did you do the other steps? They are important, I can't ping you so it's likely they've not been done which means they won't be able to access to force the upgrade. Sounds like you're rebooting by unplugging the router which can cause it to lose settings if you haven't rebooted via the interface at all (that acts as a hard save). Factory reset from the interface though, then try to upgrade.

Factory reset then try to upgrade again please as soon as you can access the interface. If it doesn't work please follow my previous instructions about making your router accessible and then I can see if a colleague can push it through for you.

With PPPoE CC doesn't work as well, if you're able to have the ISP modem/router handle PPPoE instead then it will work better. No you can ignore those settings MTU is not going to improve anything either and will be set to the default 1500 which I believe is needed.

Exactly as above!

Your order has been cancelled, we've emailed you

Please provide a screenshot of what you're seeing after doing this and a screenshot of the settings I've mentioned. There are lots of videos on YouTube that will help if you need it but if you provide the screenshots like I mentioned I'll be able to tell what is happening

It's almost certainly due to what I've mentioned there, make sure to go through it all again, double check and see what happens. If not please provide a screenshot of what you're seeing after doing this and a screenshot of the settings I've mentioned. We don't do any kind of live support like that.