Netduma Fraser

Added

Do you have it connected to a power extender or direct to an outlet? If an extender please try direct to an outlet. Otherwise do you have another power adapter you could try with? Sometimes if it's not getting proper power it can't sustain a connection to the interface/with WiFi.

There aren't any specific loyalty codes but you could use GAMEON10 to get 10% off. I'm unsure as to when we might do another sale at the moment.

Zoom out of the map fully, there may be a server that is getting blocked that you need to allow i.e. an authentication server like in Ireland. Also your console is showing as inactive, double check the IP on your console and double check it's the same IP as the one showing for the device you think it is on the Device Manager, if not find the correct device and add that to the Geo-Filter.

The Geo-Filter doesn't support BF6, we've tried to get it working with it but it's not possible unfortunately but aside from that disable Geo-Latency in Geo-Filter settings and that will stop you getting games outside your radius.

The connection just needs to be open long enough to upload the firmware file to it, it's not a big file so it should be plenty of time

If your NAT is open now then it's not affecting your ability to get a game, are you using the Geo-Filter? If so disable it, does it work then? If it does then next time re-enable it then launch the game and try to search, do you see any blocked icons on the map? Take a screenshot of what you see on the page.

They weren't able to access, if your ISP modem/router has WiFi, set it up so that it is in bridge or modem mode, you can also use the DMZ. Copy the WAN IP from the R3 (found in Settings > WAN) and enter it into the DMZ function on the ISP modem/router. Then post back here from a device connected to the R3 when you've done that and we'll attempt to connect again.

Thanks for that, I'll see if the team can try to force through an upgrade for you today

Good to hear thanks for the update!

Go to Settings > Troubleshooting

Do you know if you require PPPoE/VLAN for a connection? Could you provide the logs from the R3 please? Reboot the modem, wait 2 minutes then reboot the R3 from the interface, wait 4 minutes then check if you get internet.

What do you mean it tries to connect to 2 servers at the same time? How are you determining this? Could you provide the log from when the issue happens please?

Your stats seem fine, disable Geo-Latency on the Geo-Filter please, then you'll only get games within your radius, does it work better then?

Have you confirmed by connecting your devices directly to the modem that the issue stops happening? Could you provide the logs when the disconnect next happens please?

Added

Added you to Early Access, upgrade to that firmware and then you'll be able to do it from the area mentioned https://forum.netduma.com/forum/151-netduma-r3-early-access/

@Rosario you have filtering disabled, it needs to be enabled.

Do this: Quit the application/game/client completely - including the game client from the System Tray - important! Remove device from the Geo-Filter For the PC give it the PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client

Excellent, good work, thanks for the update!

Yes it's in Ping Optimizer > Advanced There are guides at support.netduma.com also that may help

What do you mean they're not working exactly? No recovery image No way to reinstall individual components No recovery procedure If it has been corrupted then delete the downloaded firmware from your device, re-download it and re-upload it to the router, close the interface let it upgrade for 5 minutes and access again after and see if it works

Good to hear, thanks for the update!

Do the same process but use this command instead please: duma.RPCHandler.PromiseAsync("com.netdumasoftware.settings", "remote_access","true") I'll have someone monitor the topic so they can try to upgrade you when you say you're accessible.

Okay let me check with the team on the best way to get access and I'll come back to you