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Everything posted by Netduma Fraser
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Newbie has problems connecting wifi
Netduma Fraser replied to NetDumaNewb's topic in Netduma R2 Support
Now that it is all upgraded I would suggest you do the factory reset from the interface, a lot has changed between versions and it prevents old low level code causing issues. Ideally if you could get her phone to connect to the R2 that would make the QoS more effective - you could disable the WiFi on the ISP router to prevent devices auto connecting to it. -
Newbie has problems connecting wifi
Netduma Fraser replied to NetDumaNewb's topic in Netduma R2 Support
You may need to re-enable the VPN. Have you setup QoS or the Geo-Filter at all? If not you will need to do that to reduce your latency. Did you do the factory reset after the upgrade was successful? We don't do remote support that way for normal setup, only if there is an issue a dev has to look into. Also are ALL devices connected to the router? -
Newbie has problems connecting wifi
Netduma Fraser replied to NetDumaNewb's topic in Netduma R2 Support
Both. Using a VPN does not decrease latency at all, if anything it would increase it. Woops my mistake, sorry! If you were connected to WiFi while doing the upgrade it would have disconnected you from the WiFi and you would have to reconnect. Reconnect then refresh the page and it should have completed. -
Newbie has problems connecting wifi
Netduma Fraser replied to NetDumaNewb's topic in Netduma R2 Support
Once you've upgraded and factory reset and setup we can get your speed sorted, make sure to set your speeds in bandwidth settings in the Congestion Control panel. However, using the VPN and applying it to a whole device will drop the speeds to about 10Mbps which is still plenty for gaming. -
Newbie has problems connecting wifi
Netduma Fraser replied to NetDumaNewb's topic in Netduma R2 Support
I think the next step should be upgrading to the latest firmware, you can download it from here: https://forum.netduma.com/topic/38047-new-r2-firmware-30394/ once downloaded click the 3 dots icon top left of the interface and upgrade from there. Once uploaded allow 5 minutes for it to upgrade, then access the interface and factory reset from the same 3 dots menu, wait 2 minutes, connect and complete the wizard. Then you're good to go, follow the tours that appear to setup and enjoy! -
Newbie has problems connecting wifi
Netduma Fraser replied to NetDumaNewb's topic in Netduma R2 Support
You could try that yes, once you've taken the ISP router out of bridge mode, reboot it, wait 2 minutes, then reboot the R2, wait 2 minutes and then try accessing -
Hey, welcome to the forum! We need to update the configs we have on file so you'll need to obtain the config files from them directly and then set it up with the Advanced Setup on HybridVPN and then it should work
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Newbie has problems connecting wifi
Netduma Fraser replied to NetDumaNewb's topic in Netduma R2 Support
Connect the PC via ethernet to one of the R2 LAN ports then try the interface again and see if you can complete it please -
Add “Halo Infinite” severs and geo filtering
Netduma Fraser replied to Yale king's topic in New Games for the Geo-Filter
Easiest way to check would be to see what you get placed on without the Geo-Filter enabled but yes I suspect West uses Seattle or LA and South Central would be Dallas. -
Add “Halo Infinite” severs and geo filtering
Netduma Fraser replied to Yale king's topic in New Games for the Geo-Filter
Hey, welcome to the forum! Remove the device from the Geo-Filter then go to the Device Manager and give the PC a PlayStation device type. Go back to the Geo-Filter, add the PC and choose the manual option, this will add it with the Games Console service and allow you to filter the game properly. -
Glad it's working now, it's quite a good firmware so should be more stable from now on, keep us posted!
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Thanks for the extra info - have you tried different web browsers and devices to see if any have access? Did you upgrade the R2 firmware at all? If so then to what version? If it's not accepting the default credentials it suggests it's not been reset properly or perhaps an incorrect firmware. Unplug the router from power for 10 minutes, plug in, wait 2 minutes then, hold reset for 30 seconds, release, wait 2 minutes and attempt access.
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Error on WIFI channel and WIFI suddenly stop working.
Netduma Fraser replied to thewilloxdiaz's topic in Netduma R1 Support
Great to hear that, thanks for the update! -
Hey, welcome to the forum! When did this first start to occur? Does it work on another browser or device?
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Error on WIFI channel and WIFI suddenly stop working.
Netduma Fraser replied to thewilloxdiaz's topic in Netduma R1 Support
Let us know if the newer version helps -
Error on WIFI channel and WIFI suddenly stop working.
Netduma Fraser replied to thewilloxdiaz's topic in Netduma R1 Support
I think for the moment you'll have to leave it on the channel it is set on until the next version. How often is it disconnecting? Are all WiFi devices affected? -
Error on WIFI channel and WIFI suddenly stop working.
Netduma Fraser replied to thewilloxdiaz's topic in Netduma R1 Support
Enable the Guest WiFi and use that instead, it should allow you to change channel also without error and we'll fix this issue for the next version -
Error on WIFI channel and WIFI suddenly stop working.
Netduma Fraser replied to thewilloxdiaz's topic in Netduma R1 Support
It might be because you're using an _ in the network name, could you take this out and then see if it saves without error please? -
Error on WIFI channel and WIFI suddenly stop working.
Netduma Fraser replied to thewilloxdiaz's topic in Netduma R1 Support
Try this: While connected via ethernet, disable WiFi entirely, reboot the router from the interface, wait 2 minutes, access, enable WiFi, change the channel, apply, reboot from the interface, wait 2 minutes then see if it's more stable from then on. -
R2 loses all connection periodically, requires unplug
Netduma Fraser replied to The0dark0one's topic in Netduma R2 Support
Did you disconnect your iPhones from the network and seen whether the main issue seems to be fixed? -
Ping Heatmap suggestion/issue thread
Netduma Fraser replied to Netduma Alex's topic in Netduma R2 Support
I responded to your topic but it's not something specifically within our control -
Add “Halo Infinite” severs and geo filtering
Netduma Fraser replied to Yale king's topic in New Games for the Geo-Filter
Hey, welcome to the forum! When you add the Xbox to the Geo-Filter it adds with everything needed so you can filter right away. -
Add “Halo Infinite” severs and geo filtering
Netduma Fraser replied to Yale king's topic in New Games for the Geo-Filter
Good advice above, also double check you're forcing the closest servers, if you are try a server slightly further away as it may be more stable for you. -
R2 loses all connection periodically, requires unplug
Netduma Fraser replied to The0dark0one's topic in Netduma R2 Support
Well it's highly unlikely you got 2 faulty units so it will be something about your setup causing it so if you could try that then that would confirm some other reports and give us a good starting point for finding the cause. -
The "Deny" in Geo Filter
Netduma Fraser replied to Comp0za's topic in NETGEAR Nighthawk Support (XR range)
Yes in one location there can be many servers that cluster together so if you block one in that location it won't block all of them