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Netduma Fraser

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Everything posted by Netduma Fraser

  1. I'll double check with Liam and Alex on this and get back to you!
  2. Eso probablemente tiene QoS que también lo está ralentizando, por lo que si lo desactiva, debería ser mejor
  3. On the XR go to Settings > Internet Setup, from there select you need a login and you can enter the PPPoE details - make sure to select Always connect. Then you can go to VLAN in Advanced Settings, click the existing Internet rule and change the tag to 500 and you should be good to go.
  4. Elimina todas las reglas y prueba sin ellas para ver si es mejor. ¿Has obligado a otros servidores a ver si juegan mejor?
  5. No updates as far as I can see, it's unlikely something remote was done as they would have commented, do let us know if it happens again and we may get some more logs if needed
  6. Interesting, if it's uploading huge amounts of photos/videos etc then it could have that affect - we've seen something similar with one user uploading a lot to Google photos
  7. Thanks for the update, we can setup remote logging so when the crash occurs we can have a look at what is happening - we'd have to do that on Monday now. Is there anything different between your phones that you can think of (other than model) such as what kind of apps they use or what is downloaded/uploaded?
  8. Yeah on Halo, I'll check in with Liam and see what settings he was using specifically
  9. Try disabling cross play and see if that makes a difference
  10. You don't necessarily need to add it as a TV and add ports, keep it as a PlayStation and it will be appeared greyed out and apply to the whole device - are you following the guide from the user in the other topic?
  11. Oh I see, are you using it through HybridVPN? If so how have you added your device to HybridVPN?
  12. Are you certain the VPN server is showing up on the Geo-Filter and it's not a game server instead?
  13. Eso está bien, usar Aplicar a WAN podría mejorar el rendimiento, por lo que definitivamente es algo para probar. ¡Háganos saber cómo le va!
  14. ¡Esos resultados son muy buenos! Bufferbloat solo se convierte en un problema cuando su conexión está saturada (se usa todo el ancho de banda) y a sus velocidades es poco probable que suceda. Sugeriría intentar forzar diferentes servidores para ver si otros juegan mejor, incluso si están un poco más lejos.
  15. Todavía es un problema y requiere una actualización, por el momento le recomendamos que mantenga la configuración actual para que QoS pueda funcionar para la carga
  16. Thank you, we'll take a look!
  17. What were your results when you switched to Always?
  18. Great, I'll pass it on so we can add it to the main whitelist
  19. Great thank you, did whitelisting allow it to work correctly?
  20. Thanks for letting us know, we'll check the remote logs and see if we can spot the issue.
  21. I'll check in with Liam and he should be able to get a dev to take a look on Tuesday
  22. Thank you for the detailed information, usually if the spikes aren't shown on the Geo-Filter but they are in game then it indicates something server side but as you're not getting it direct to the modem it would suggest otherwise. Do let us know the results of your new tests, in the meantime I've sent you a PM so please try that as well.
  23. Not available at the moment but will be coming soon for the R2
  24. To identify where the issue may lie more, can you enable the Geo-Filter and ping the server there, then when you notice the ping spike in game look at the Geo-Filter, does the ping spike there as well?
  25. You need to enter the speeds you expect in Bandwidth settings otherwise QoS will not be as effective, then you can set it to Always and experiment with percentages to see what brings Ping Under Load closer to the Ping Test. Is there any reason you're not using the Geo-Filter? It's a big feature to help you get the lowest ping possible. I would also revert the DNS back, altering DNS is unlikely to have any positive effect.
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