Netduma Fraser

Hey, welcome to the forum! It appears to be working on iOS, does it give you the option to provide a log? If you could get a log and provide that then it would be really helpful. What is your Android version as well? I know the Pixel phones get the latest Android updates first so that might be why it's happening as we won't necessarily have been able to test it.

Thanks for that, I've passed that onto the team so they can reclassify it, should then be easier to deny

Can you provide a screenshot of the Geo-Filter page when you're in a Singapore game please? What does the ping to the Singapore server show?

It doesn't need to be added to the Geo-Filter as the console service the PS5 is added to the Geo-Filter with would cover it - is it actually Geo-Filterable in your experience? I'll add it to our suggestion list for Heatmap

As Liam mentioned above a bug was found, and if you have/haven't read this yet: https://forum.netduma.com/topic/38088-where-is-the-next-dumaos-firmware-for-nighthawk-pro-gaming-routers/ you can see why this can delay things. Yes there is a new firmware coming but it's unlikely to be this month given the holidays so more like January

Thanks for that, the IP you provided doesn't seem to be banned. However, I can see your public IP is changing A LOT, multiple times a day in some cases so although it may not be on our end, the forum software or Cloudflare could be flagging it as suspicious and suspend access. I'd see if your ISP could extend the lease time on your public IP and you may see an improvement in that.

Sorry I mean your public IP address

They're testing a lot at the moment but what they've said they'll do is use Apex as part of their testing so they can sort of do 2 things at once, they did say it's unlikely to be resolved by Xmas.

Sorry to hear you're having this issue, give the modem a reboot, wait 2 minutes then try accessing again please and see if it works.

I've chased him and he'll get back to me early next week

Ah I see what you mean, when it is classified as a peer we can't tell specifically if that may be a player or a server without us specifically testing and then correctly classifying it. If we allowed all peers to be blocked immediately when denied it could be used to boot people from games so its safer not to do that. So if it's a misclassified server the best thing to do is report it to us and wait 2 minutes/restart the game before searching again so its denied.

No because you have Share Excess enabled and gaming barely uses any Bandwidth, usually less than 1Mbps and it won't use any more than is needed so you have probably 99% of your bandwidth unused by gaming so it will go to other things that need it such as when doing a speedtest on another device.

I see what you mean but that could then be used to boot people from games potentially which is why that 2 minute/until connection is severed delay exists for peers.

Above is all the firmware that has been released. It is not standard practice to name a firmware version, there are too many iterations to do that. Unless I haven't been told which is unlikely then in short, there is no gold firmware, they're either mistaken or have made it up to be honest.

The games are server based so unless it's misclassified you shouldn't need to do it too often. You could go back to the lobby and wait 2 minutes for the connection to be severed but usually quicker to restart.

PM me your public IP when you're connected via WiFi, I'll see if the forum has automatically blocked your IP address

Can you provide a screenshot of what you're seeing exactly when that happens please?

The latest firmware .394 does have a lot of stability improvements and has reduced disconnections for users

Let me just check with Alex, I know he's testing a lot of games currently

@Deng reports of disconnects have reduced since the new firmware and those who get a replacement don't always get disconnects if they had it before so I think it is a bit of both really but we'll continue to investigate. If you could see if you get the issue with your new phone that would be helpful!

Yes absolutely, you're welcome!

Oh I see, it's not a different model, it's just a way of describing the top wireless speeds

Thanks for trying. You have been more than patient and I think we'd just end up going around in circles, I think the best thing to do would be to get the unit back from you and authorize a replacement for you. Please email [email protected] with a link to this topic and your order number and we'll get that sorted for you.

There is just the XR500 model as far as I am aware, can you link me to this other model you're referring to please?

Hey, welcome to the forum! You have to be connected to the router WiFi and the router has to be running DumaOS 3.0, if you're not on the latest firmware that will be why. Otherwise it's the same username/password you login to the interface with - specifically choose the router type don't leave it on automatic then try